We performed a comparison between Bitrix24 and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"The data interpretation feature in Bitrix24 is good."
"It is easy to use and very stable."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"It's a very easy-to-use product."
"The technical support was intuitive and had good documentation."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"CRM's performance is good, we've never faced any issues with it."
"The reporting features are valuable."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"Oracle CRM helped us better understand the customer journey."
"The solution is scalable."
"It would be great if colleagues could get alerts via email when they are assigned something."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"The solution's open channel and contact center could be improved."
"Oracle CRM should have more integration with different platforms."
"I'd like to see more feature enhancements."
"Oracle CRM can improve integration and performance."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"With Oracle CRM, people report some usual downtime and frequent outages."
"The performance could be better."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
Bitrix24 is ranked 10th in CRM with 18 reviews while Oracle CRM is ranked 7th in CRM with 32 reviews. Bitrix24 is rated 7.4, while Oracle CRM is rated 7.8. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, Microsoft Dynamics CRM and ClickUp, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our Bitrix24 vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
