We performed a comparison between BMC TrueSight Orchestration and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."
"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."
"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"
"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."
"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."
"I find the provisioning to be the most valuable."
"This solution is scalable."
"The initial setup is easy. The deployment was done in an hour."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"The stability has been good. We haven't had any issues."
"The solution is operating well overall."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"It is a stable product."
"The initial setup is pretty straightforward."
"The solution's case management is its most valuable aspect."
"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."
"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."
"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."
"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."
"The solution is not user-friendly."
"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."
"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."
"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The pricing model needs to be improved. Right now, it's too expensive."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"The solution could be more scalable."
"I would like to see Pega BPM improve the user experience."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
BMC TrueSight Orchestration is ranked 15th in Process Automation with 9 reviews while Pega BPM is ranked 2nd in Process Automation with 55 reviews. BMC TrueSight Orchestration is rated 8.0, while Pega BPM is rated 8.2. The top reviewer of BMC TrueSight Orchestration writes "An orchestration tool to automate the end-to-end process with a need to improve its user experience". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". BMC TrueSight Orchestration is most compared with Control-M, Red Hat Ansible Automation Platform, ServiceNow Orchestration, CA Process Automation and Camunda, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our BMC TrueSight Orchestration vs. Pega BPM report.
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