We performed a comparison between BMC Helix Discovery and ManageEngine IT360 based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the automated service mapping."
"BMC Helix Discovery is very intuitive."
"The most valuable feature of the solution is its application dependency mapping."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"It is a scalable solution."
"BMC provides great support. As managed service support, they are gold."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"It is easy to identify and collect information from all of the nodes on the network."
"The technical support is good."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"There is still room for improvement in terms of stability."
"The monitoring tools could be more stable."
"Management of its own application infrastructure and integrations with other BMC tools."
"It would be nice to see more updates to the solution."
"An area that can be improved is the IoT."
"There are certain limitations in the mapping feature of the solution."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The product could use more intelligence, automation and general availability of product information."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"We would like to have support for integration with ServiceDesk."
Earn 20 points
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ManageEngine IT360 is ranked 29th in IT Asset Management. BMC Helix Discovery is rated 8.6, while ManageEngine IT360 is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas ManageEngine IT360 is most compared with StackPath Monitoring and eG Enterprise. See our BMC Helix Discovery vs. ManageEngine IT360 report.
See our list of best IT Asset Management vendors.
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