BMC FootPrints Service Core vs IBM Maximo comparison

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324 views|165 comparisons
90% willing to recommend
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2,270 views|1,167 comparisons
81% willing to recommend
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Executive Summary

We performed a comparison between BMC FootPrints Service Core and IBM Maximo based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: May 2024).
770,292 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Technical support is good.""I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me.""It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.""​Ability to auto-generate email messages, process email messages, and approvals.""Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.""I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI.""This product solidly handles incident management, problem management, and change management.""I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

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"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets.""Has a powerful audit combination that helps achieve high accuracy.""The most valuable feature is asset management maintenance as well as asset management overall.""There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""Its capabilities let us organize our work.""The most valuable feature is the ability to correct maintenance.""Reliable, very configurable, and it's all integrated in the same database.""We were able to scale perfectly.​"

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Cons
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket.""The mobile version of this product does not support asset management.""It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space.""The pricing could be a little lower and the product should cover more iTel versions.""It would be nice if they added the ability to go directly to a form via a deep link URL.""It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications.""We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is.""Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

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"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff.""Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs.""The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.""The initial setup was complex, because it is a complex product.""This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.""It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning.""Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented.""The interface is not very easy or user-friendly and is in need of improvement."

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Pricing and Cost Advice
  • "Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
  • "Our costs are well over $250,000."
  • "This solution has good pricing."
  • "The licensing for FootPrints is a perpetual license with an annual support fee."
  • More BMC FootPrints Service Core Pricing and Cost Advice →

  • "You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
  • "The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
  • "Where available, concurrent licenses can be more cost efficient and provide more flexibility."
  • "Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
  • "​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
  • "IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
  • More IBM Maximo Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were… more »
    Top Answer:It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.
    Top Answer:Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned… more »
    Top Answer:It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world. With IBM Maximo, we… more »
    Ranking
    Views
    324
    Comparisons
    165
    Reviews
    1
    Average Words per Review
    329
    Rating
    8.0
    Views
    2,270
    Comparisons
    1,167
    Reviews
    5
    Average Words per Review
    513
    Rating
    8.0
    Comparisons
    Also Known As
    FootPrints Service Core
    Maximo
    Learn More
    Overview
    FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

    IBM Maximo is designed to help organizations effectively manage and maintain their physical assets, such as equipment, facilities, and infrastructure. Maximo provides a comprehensive set of tools and features to optimize asset performance, increase operational efficiency, and reduce maintenance costs. 

    With Maximo, organizations can track asset information, schedule maintenance activities, manage work orders, and generate reports for data-driven decision-making. It enables proactive maintenance planning, streamlines workflows, and improves asset uptime. Maximo is scalable, flexible, and can integrate with other enterprise systems to provide a unified view of asset information. Overall, IBM Maximo is a robust EAM solution that empowers organizations to effectively manage their assets throughout their lifecycle and maximize their value.

     IBM Maximo Features:

    • Asset Management: Maximo enables organizations to effectively manage their assets by providing tools for asset tracking, maintenance scheduling, and condition monitoring. It helps organizations maximize asset uptime and extend their lifespan.
    • Work and Maintenance Management: The software allows users to create and manage work orders, track work progress, schedule maintenance activities, and allocate resources efficiently. It helps streamline maintenance processes and improve productivity.
    • Inventory and Procurement Management: Maximo includes inventory management functionalities that enable organizations to track and manage their inventory levels, monitor stock availability, and streamline procurement processes. It helps optimize inventory usage and reduce costs.
    • Service Management: Maximo facilitates service request management, incident tracking, and service level agreement (SLA) monitoring. It helps organizations deliver quality service to their customers and track service performance.
    • Mobile Access: Maximo offers mobile capabilities, allowing users to access and update asset information, perform inspections, and manage work orders using mobile devices. It improves field workforce productivity and enables real-time data capture.
    • Reporting and Analytics: The software provides robust reporting and analytics features, enabling users to generate custom reports, track key performance indicators (KPIs), and gain insights into asset performance and maintenance activities. It supports data-driven decision-making.
    • Integration Capabilities: Maximo can integrate with other enterprise systems, such as financial systems, enterprise resource planning (ERP) software, and Internet of Things (IoT) platforms, to streamline data exchange and enable a unified view of asset information.
    • Scalability and Flexibility: IBM Maximo is designed to support organizations of various sizes and industries, from small businesses to large enterprises. It offers flexibility to customize workflows, data fields, and business rules to align with specific organizational requirements.

    IBM Maximo Benefits:

    • Improved Asset Performance: Maximize uptime and extend asset lifespan through effective tracking, maintenance scheduling, and condition monitoring.
    • Increased Efficiency: Streamline work orders, resource allocation, and maintenance processes for enhanced operational efficiency and productivity.
    • Cost Reduction: Optimize inventory levels, streamline procurement, and reduce maintenance costs through proactive planning and resource utilization.
    • Enhanced Service Delivery: Effectively manage service requests, track incidents, and monitor SLAs for improved customer satisfaction and service quality.
    • Real-time Insights: Generate custom reports, track KPIs, and gain real-time insights into asset performance and maintenance activities for data-driven decision-making.
    • Mobile Access and Field Productivity: Access and update asset information, perform inspections, and manage work orders using mobile devices, increasing field workforce productivity.
    • Regulatory Compliance and Risk Management: Ensure compliance with regulations and standards, and proactively manage risks through maintenance planning and compliance monitoring.
    • Integration and Scalability: Seamlessly integrate with other systems for a unified view of asset information, and accommodate the needs of organizations of various sizes and industries.

    Reviews from Real Users

    Chris Lok, COO / Developer at MaxLogic, states that IBM Maximo is “A rare enterprise asset management system with good ROI and helpful technical support”

    Klemen Muhvič, Computer System Engineer at Informatika d.d., writes that IBM Maximo's "Most valuable features are the ability to create work orders and preventative maintenance."

    Anil Bhagwatsaran, Application Specialist at Blue Waters, says that "The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."


    Sample Customers
    Cast & Crew
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    Top Industries
    REVIEWERS
    Healthcare Company43%
    Logistics Company14%
    Government14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Government19%
    Financial Services Firm14%
    Educational Organization14%
    Healthcare Company12%
    REVIEWERS
    Energy/Utilities Company21%
    Comms Service Provider21%
    Government14%
    Non Tech Company14%
    VISITORS READING REVIEWS
    Educational Organization32%
    Energy/Utilities Company8%
    Computer Software Company8%
    Government7%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise10%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise24%
    Large Enterprise59%
    REVIEWERS
    Small Business54%
    Midsize Enterprise8%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise42%
    Large Enterprise46%
    Buyer's Guide
    IT Service Management (ITSM)
    May 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: May 2024.
    770,292 professionals have used our research since 2012.

    BMC FootPrints Service Core is ranked 26th in IT Service Management (ITSM) with 10 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. BMC FootPrints Service Core is rated 8.2, while IBM Maximo is rated 8.0. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". BMC FootPrints Service Core is most compared with ServiceNow, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.