We performed a comparison between BMC FootPrints Service Core and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Technical support is good."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."
"Ability to auto-generate email messages, process email messages, and approvals."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"This product solidly handles incident management, problem management, and change management."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"Has a powerful audit combination that helps achieve high accuracy."
"The most valuable feature is asset management maintenance as well as asset management overall."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"Its capabilities let us organize our work."
"The most valuable feature is the ability to correct maintenance."
"Reliable, very configurable, and it's all integrated in the same database."
"We were able to scale perfectly."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"The mobile version of this product does not support asset management."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"The pricing could be a little lower and the product should cover more iTel versions."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"The initial setup was complex, because it is a complex product."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The interface is not very easy or user-friendly and is in need of improvement."
BMC FootPrints Service Core is ranked 26th in IT Service Management (ITSM) with 10 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. BMC FootPrints Service Core is rated 8.2, while IBM Maximo is rated 8.0. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". BMC FootPrints Service Core is most compared with ServiceNow, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform.
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