We performed a comparison between BMC Helix Discovery and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"BMC provides great support. As managed service support, they are gold."
"The solution is very stable and powerful."
"It is a scalable solution."
"A valuable feature concerns the ability to integrate with different solutions."
"Weekly reports to management really make our life simple."
"BMC Helix Discovery is very intuitive."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It provides us with improved maintenance cycles."
"All of the features are very suitable for us. It is also a stable solution."
"The product is not fully automated."
"It would be nice to see more updates to the solution."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"BMC Helix Discovery needs more customization options."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"The monitoring tools could be more stable."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
"It needs to improve user roles and access rights."
Earn 20 points
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Helix Discovery is rated 8.6, while VMware Service Manager is rated 7.2. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , ServiceNow Discovery, Device42 and Qualys VMDR, whereas VMware Service Manager is most compared with . See our BMC Helix Discovery vs. VMware Service Manager report.
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