Compare BMC Helix Discovery vs. VMware Service Manager

BMC Helix Discovery is ranked 3rd in IT Asset Management with 2 reviews while VMware Service Manager is ranked 9th in IT Asset Management with 1 review. BMC Helix Discovery is rated 9.6, while VMware Service Manager is rated 5.0. The top reviewer of BMC Helix Discovery writes "The initial setup is amazingly straightforward because the entire system is provided as a virtual deployment". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Helix Discovery is most compared with ServiceNow, Micro Focus Asset Manager and BMC Track-It!, whereas VMware Service Manager is most compared with ServiceNow.
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Most Helpful Review
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Asset Management. Updated: November 2019.
377,556 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not.The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management.Start anywhere application modelling brings a fantastic opportunity for users to see what is where.Accuracy and clarity are vastly improved for the service lines.

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It provides us with improved maintenance cycles.

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Cons
I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well.A review of end of life data would be nice.Management of its own application infrastructure and integrations with other BMC tools.

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It needs to improve user roles and access rights.

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Ranking
3rd
out of 34 in IT Asset Management
Views
2,197
Comparisons
1,338
Reviews
2
Average Words per Review
902
Avg. Rating
9.5
9th
out of 34 in IT Asset Management
Views
392
Comparisons
268
Reviews
1
Average Words per Review
115
Avg. Rating
5.0
Top Comparisons
Compared 85% of the time.
Compared 100% of the time.
Also Known As
Discovery, ADDM, Atrium Discovery & Dependency Mapping
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BMC
VMware
Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
Offer
Learn more about BMC Helix Discovery
Learn more about VMware Service Manager
Sample Customers
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Asset Management. Updated: November 2019.
377,556 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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