We performed a comparison between BMC TrueSight Operations Management and DX Performance Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"It is a stable solution."
"The major advantage of the product is estate management."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The Event Management is outstanding; still is the most interesting part of the product."
"One of the most valuable features is the ease of use."
"My sales representative, I would not trade him in for the world. He has done a really good job. I am really happy with him."
"Scalability is the reason we bought the product to begin with. It was designed from the ground up for carrier-grade services, and we are in effect a MSP ourselves. So we were really interested in looking at something to be able to handle the multi-tenancy and scale as large as possible. This was the only solution that we really considered at that level."
"You can have thousands of devices inside and hundreds of thousands of interphases without a problem."
"Since the implementation of the tool, it has cut down on probably 60% of our outages and letting us know what is going on."
"The feature that is inherent to its core, of being able to graphically represent a trend and status, is nice."
"The integration with NetFlow, the NFA solution, so that we can have our flow forensics paired with the SNMP polling performance metrics on the same page."
"It is very easy to add devices; just be aware that it requires SNMP to be enabled."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The solution's support service could be better."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The pricing could be better."
"BMC TrueSight Operations Management could improve the reporting."
"The solution could improve its price."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"We would like to be capable of reporting network performance with a report strictly focused on the times outside business hours, which CA PM does not currently support. We have discontinued the use of the Business Hours Filtering until CA engineers are able to resolve or offer guidance."
"Product has issue collecting IP SLA data."
"I would like to have more tasks, graphs, and possibilities for linking to the graphs and reports added to the solution."
"Policies could be improved."
"It would be helpful if CA provided online training for its customers."
"This may be available by now but for server space, when it comes to the disk file system, I'd like to see that graphically represented, or the trend, rather than what I'm seeing now."
"Global synchronization errors. Sometimes it just doesn't finish in time due to the load."
"It seems like we escalate more than I would like to. If anything, they should look at how the tier support goes in place."
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BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while DX Performance Management is ranked 2nd in DX NetOps with 31 reviews. BMC TrueSight Operations Management is rated 8.2, while DX Performance Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of DX Performance Management writes "The vertical database loads faster than any other product available". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas DX Performance Management is most compared with DX Spectrum, Zabbix and OmniPeek. See our BMC TrueSight Operations Management vs. DX Performance Management report.
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