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Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. Datadog and other solutions. Updated: January 2021.
455,301 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.""The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].""It is breadth. It covers so many different technologies which can roll up into a single console.""The noise reduction for ticketing works much better than we have seen in a lot of other companies.""Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.""Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.""We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.""From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

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"This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space.""Datadog's ability to group and visualize the servers and the data makes it relatively easy for the root cause analysis.""Straightforward to integrate and automate.""The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure.""Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers.""Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system.""The most valuable features are logging, the extensive set of integrations, and easy jumpstart.""The fact that everything is under a single pane of glass is really valuable, as developers don't have to spend their time copying correlation IDs across tools to find what they need."

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Cons
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.""I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.""One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.""The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.""We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."

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"Additional metrics should be included.""Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high.""Could be a little more user friendly.""The error traceability is an area that can be improved.""More pre-configured "Monitor Alerts" would be helpful.""The pricing model could be simplified as it feels a bit outdated, especially when you look at the billing model of compute instances vs the containers instances.""Datadog has a lot of documentation, but a lot of that documentation assumes you know how the service works, which can lead to confusion.""In the past two years, there have been a couple of outages."

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Pricing and Cost Advice
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...""Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30...""It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product.""There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half.""The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.""We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.""We did a five-year, multimillion dollar deal.""Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

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"It didn't scale well from the cost perspective. We had a custom package deal.""The price is better than some competing products.""Pricing seemed easy until the bill came in and some things were not accounted for.""Pricing is somewhat affordable compared to other solutions but in order to really lower the costs of other products you need to plan very carefully your resources usage, otherwise, it can get expensive real quick.""It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."

More Datadog Pricing and Cost Advice »

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Top Answer: This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space.
Top Answer: Additional metrics should be included. Better integration with other solutions is needed.
Top Answer: We are a solution provider and Datadog is one of the products that I was working on with one of my clients. They are currently evaluating it for use in cloud monitoring. Specifically, Datadog is used… more »
Ranking
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10,918
Comparisons
5,938
Reviews
10
Average Words per Review
2,713
Rating
8.6
Views
33,446
Comparisons
27,766
Reviews
7
Average Words per Review
548
Rating
8.1
Popular Comparisons
Compared 24% of the time.
Compared 19% of the time.
Compared 10% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
ProactiveNet, TrueSight Operations Management
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BMC
Datadog
Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.
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Sample Customers
Ensono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC BankAdobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
Top Industries
REVIEWERS
Healthcare Company25%
Manufacturing Company25%
Government13%
Financial Services Firm13%
VISITORS READING REVIEWS
Computer Software Company54%
Comms Service Provider13%
Financial Services Firm5%
Government4%
REVIEWERS
Financial Services Firm14%
Comms Service Provider14%
Computer Software Company14%
Educational Organization14%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider17%
Media Company7%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business48%
Midsize Enterprise7%
Large Enterprise45%
VISITORS READING REVIEWS
Small Business10%
Midsize Enterprise2%
Large Enterprise88%
REVIEWERS
Small Business45%
Midsize Enterprise32%
Large Enterprise23%
VISITORS READING REVIEWS
Small Business33%
Midsize Enterprise9%
Large Enterprise57%
Find out what your peers are saying about BMC TrueSight Operations Management vs. Datadog and other solutions. Updated: January 2021.
455,301 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 3rd in Application Performance Management (APM) with 11 reviews while Datadog is ranked 4th in Application Performance Management (APM) with 9 reviews. BMC TrueSight Operations Management is rated 8.6, while Datadog is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "Enables us to proactively service our customers and even warn them about problems before they occur". On the other hand, the top reviewer of Datadog writes "Good graphing and dashboards, and it improves visibility for developers". BMC TrueSight Operations Management is most compared with IBM Tivoli Composite Application Manager, Splunk, Dynatrace, SolarWinds Server and Application Monitor and Moogsoft, whereas Datadog is most compared with Dynatrace, Splunk, New Relic APM, Azure Monitor and Zabbix. See our BMC TrueSight Operations Management vs. Datadog report.

See our list of best Application Performance Management (APM) vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.

We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.