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Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. ManageEngine Applications Manager and other solutions. Updated: May 2021.
479,816 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.""The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].""It is breadth. It covers so many different technologies which can roll up into a single console.""The noise reduction for ticketing works much better than we have seen in a lot of other companies.""Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.""Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.""We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.""From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

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"The most valuable feature of this solution is its ease of use.""The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard.""ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly.""Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."

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Cons
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.""I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.""One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.""The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.""We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."

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"The dashboards in the interface need a lot of work.""The information provided by ManageEngine is not deep-dive like IBM and CA provide.""They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things.""They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."

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Pricing and Cost Advice
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...""Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30...""It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product.""There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half.""The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.""We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.""We did a five-year, multimillion dollar deal.""Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

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"The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price.""The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra.""Its price is good."

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Questions from the Community
Top Answer: The solution has a very good business event manager tool.
Top Answer: We haven't yet established what the final cost would be for licensing this solution, we're still working on that.
Top Answer: I think the solution is overly complex and requires a lot of resources.
Top Answer: Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of… more »
Top Answer: They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to… more »
Ranking
Views
11,676
Comparisons
6,122
Reviews
10
Average Words per Review
2,713
Rating
8.6
Views
1,065
Comparisons
720
Reviews
3
Average Words per Review
556
Rating
7.7
Popular Comparisons
Also Known As
ProactiveNet, TrueSight Operations Management
Applications Manager
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Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

ManageEngine Applications Manager is an enterprise-ready, easy-to-use, affordable application management solution that helps enterprises monitor their mission-critical applications and data centers effectively. It enables you to monitor web applications, web servers, application servers, databases, and systems which are the lifeline of businesses. Its heterogeneous monitoring capability and business centric view helps the IT Team to troubleshoot application performance issues quickly.

Offer
Learn more about BMC TrueSight Operations Management
Learn more about ManageEngine Applications Manager
Sample Customers
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
Top Industries
REVIEWERS
Healthcare Company25%
Manufacturing Company25%
Government13%
Financial Services Firm13%
VISITORS READING REVIEWS
Computer Software Company48%
Comms Service Provider14%
Financial Services Firm7%
Government6%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider19%
Government11%
Insurance Company9%
Company Size
REVIEWERS
Small Business48%
Midsize Enterprise7%
Large Enterprise45%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise2%
Large Enterprise86%
REVIEWERS
Small Business38%
Midsize Enterprise13%
Large Enterprise50%
Find out what your peers are saying about BMC TrueSight Operations Management vs. ManageEngine Applications Manager and other solutions. Updated: May 2021.
479,816 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 4th in Application Performance Management (APM) with 11 reviews while ManageEngine Applications Manager is ranked 25th in Application Performance Management (APM) with 4 reviews. BMC TrueSight Operations Management is rated 8.6, while ManageEngine Applications Manager is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "Enables us to proactively service our customers and even warn them about problems before they occur". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Offers a service to monitor each and every specific feature in a server". BMC TrueSight Operations Management is most compared with Splunk, Dynatrace, SolarWinds Server and Application Monitor, AppDynamics and SCOM, whereas ManageEngine Applications Manager is most compared with AppDynamics, SolarWinds Server and Application Monitor, Dynatrace and Azure Monitor. See our BMC TrueSight Operations Management vs. ManageEngine Applications Manager report.

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