BMC TrueSight Operations Management vs ManageEngine Applications Manager comparison

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Executive Summary

We performed a comparison between BMC TrueSight Operations Management and ManageEngine Applications Manager based on real PeerSpot user reviews.

Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC TrueSight Operations Management vs. ManageEngine Applications Manager Report (Updated: May 2024).
769,976 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management.""Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers.""The ability to pull hosts together to show what processes are running, so it can be used for change management.""The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.""I believe that the ease of use and UI is great""The tool is flexible enough to be customized based on customer requirements.""The major advantage of the product is estate management.""Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."

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"ITSM is a valuable feature, it complies with the requirements in Pakistan.""I am impressed with the tool's reporting feature which is simple.""The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard.""The most valuable feature of this solution is its ease of use.""What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward.""We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable.""ManageEngine Applications Manager's installation is pretty easy.""ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."

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Cons
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.""We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.""The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The dashboard and performance graphs should include a way to automatically schedule and export reports.""The UI for the end users could be improved and more flexible than it is now."

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"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things.""Lacks an SIEM solution which can be found in other products.""The dashboards in the interface need a lot of work.""The problem is that implementation requires a significant amount of mapping effort.""Even with the top-notch dashboard, it could be made stronger in order to have an additional plug-in for analytics.""An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually.""The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time.""One area of improvement is the dashboard should be more readable and available."

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Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "It is a cost-effective solution."
  • "The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
  • "The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
  • "Its price is good."
  • "The annual licensing depends on the number of monitors you have connected. Once you get to two hundred monitors you can see the price reflect."
  • "ManageEngine Applications Manager has reasonable pricing. It's more affordable than other solutions in the market. My company has an instance-based license for ManageEngine Applications Manager. You can purchase a yearly subscription or a perpetual license. The standard license covers most features, but you can still have some paid add-ons."
  • "The solution's licensing costs are yearly."
  • "Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
  • More ManageEngine Applications Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:ManageEngine Applications Manager's installation is pretty easy.
    Top Answer:ManageEngine Applications Manager's price is low. Price-wise, it is a cheap tool. It does way better than the products from its competitors when it comes to pricing. The solution's licensing model is… more »
    Top Answer:ManageEngine Applications Manager is a solution that does agent-based monitoring, which means that there is an agent, a piece of software installed on the endpoints to collect the data. The agent… more »
    Ranking
    17th
    Views
    1,937
    Comparisons
    1,327
    Reviews
    15
    Average Words per Review
    411
    Rating
    7.7
    30th
    Views
    264
    Comparisons
    208
    Reviews
    5
    Average Words per Review
    484
    Rating
    7.0
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Applications Manager
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    ManageEngine Applications Manager is an application performance management (APM) solution that is designed to give users deep insights into both the way that their applications perform and the way that users of those applications experience them. Organizations can use this solution to identify areas where their critical applications are lacking and address them before there are any negative repercussions. ManageEngine Applications Manager is the kind of tool that companies of all sizes can use to keep their applications running in the best way possible.

    ManageEngine Applications Manager Benefits

    Some of the ways that organizations can benefit by deploying ManageEngine Applications Manager include:

    • Gain real-time comprehensive insights. ManageEngine Applications Manager makes it possible for organizations to gain deep insights into every aspect of an application’s performance. This takes place in real time and enables users to take complete control of their application’s management.
    • Keep applications running smoothly. Organizations don’t have to worry about missing issues that will disrupt users’ ability to have a smooth experience. ManageEngine Applications Manager detects any issues and allows administrators to quickly address them before they can become major problems for users.
    • Ease of use. ManageEngine Applications Manager is designed to be intuitive to use so that organizations do not need to formally train employees in its use. This saves time and makes organizations more productive.

    ManageEngine Applications Manager Features

    Some of the many useful features ManageEngine Applications Manager has to offer include:

    • AI-powered threat detection and remediation. ManageEngine Applications Manager leverages AI software to spot issues as they arise and to alert administrators. Additionally, users can use this AI to automate issue remediation, which will allow administrators to focus on other tasks.
    • Advanced analytics. ManageEngine Applications Manager uses various analytics tools to enable users to gain critical insights from their data. These include custom dashboards that allow you to display and interpret data.
    • Real user monitoring. Administrators have access to tools that allow them to monitor users’ application traffic. The tools deliver detailed reports that track various critical pieces of information related to the users and their application user experience.

    Reviews from Real Users

    ManageEngine Applications Manager is a solution that stands out when it is compared to many of its competitors. It is part of a complete suite of management tools that users can take advantage of. The way that ManageEngine Applications Manager keeps up to date with a regular schedule of software updates enables organizations to manage their applications without worrying that they are missing any important capabilities or features. If any feature is absent, users can integrate the solution with other monitoring solutions. ManageEngine Applications Manager regularly undergoes updates that ensure that users have access to all of the latest features and patches.

    Rodrigo T., the CEO of AXIOVISTA spa, writes, “This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature.”

    Syed A., the enterprise senior account manager of sales at a tech services company, writes, “Our customers appreciate that ManageEngine sends regular updates, upgrading their software several times a year.

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm16%
    Manufacturing Company8%
    Government7%
    Company Size
    REVIEWERS
    Small Business43%
    Midsize Enterprise10%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise15%
    Large Enterprise61%
    Buyer's Guide
    BMC TrueSight Operations Management vs. ManageEngine Applications Manager
    May 2024
    Find out what your peers are saying about BMC TrueSight Operations Management vs. ManageEngine Applications Manager and other solutions. Updated: May 2024.
    769,976 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 17th in Cloud Monitoring Software with 48 reviews while ManageEngine Applications Manager is ranked 30th in Cloud Monitoring Software with 15 reviews. BMC TrueSight Operations Management is rated 8.2, while ManageEngine Applications Manager is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas ManageEngine Applications Manager is most compared with AppDynamics, Grafana, Dynatrace, SolarWinds Server and Application Monitor and Azure Monitor. See our BMC TrueSight Operations Management vs. ManageEngine Applications Manager report.

    See our list of best Cloud Monitoring Software vendors and best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.