We performed a comparison between BMC TrueSight Orchestration and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."
"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."
"The product has a very good triggering mechanism."
"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"
"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."
"I find the provisioning to be the most valuable."
"This solution is scalable."
"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."
"The solution offers excellent workflows."
"Fast prototyping."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"The solution provides us with a very good dashboard."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"Pricing is a little on the high side."
"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."
"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."
"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."
"The solution is not user-friendly."
"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."
"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."
"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."
"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."
"They need to support the solution better, at this time the company does not have enough support."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"Its implementation in the public sector was a bit complex."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
BMC TrueSight Orchestration is ranked 15th in Process Automation with 9 reviews while Pega BPM is ranked 2nd in Process Automation with 55 reviews. BMC TrueSight Orchestration is rated 8.0, while Pega BPM is rated 8.2. The top reviewer of BMC TrueSight Orchestration writes "An orchestration tool to automate the end-to-end process with a need to improve its user experience". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". BMC TrueSight Orchestration is most compared with Control-M, Red Hat Ansible Automation Platform, ServiceNow Orchestration, CA Process Automation and Camunda, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our BMC TrueSight Orchestration vs. Pega BPM report.
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