Compare ChangeGear vs. ServiceNow

ChangeGear is ranked 31st in Help Desk Software while ServiceNow is ranked 1st in Help Desk Software with 22 reviews. ChangeGear is rated 0, while ServiceNow is rated 8.2. On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". ChangeGear is most compared with ServiceNow, whereas ServiceNow is most compared with BMC Helix Remedy, Zendesk and JIRA Service Desk.
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ChangeGear Logo
206 views|151 comparisons
ServiceNow Logo
46,537 views|27,822 comparisons
Most Helpful Review
Use ChangeGear? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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366,756 professionals have used our research since 2012.
Ranking
31st
out of 44 in Help Desk Software
Views
206
Comparisons
151
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
out of 44 in Help Desk Software
Views
46,537
Comparisons
27,822
Reviews
23
Average Words per Review
599
Avg. Rating
8.3
Top Comparisons
Compared 100% of the time.
Compared 21% of the time.
Compared 5% of the time.
Compared 5% of the time.
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SunView Software
ServiceNow
Overview

SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. ChangeGear's award-winning Service Smart Technology solution integrates Big Data and Machine Learning for a more positive experience. SunView is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization.

Learn more about ChangeGear at www.sunviewsoftware.com

Stay up to date on the latest ITSM thought leadership and resources at www.sunviewsoftware.com/blog and www.resourcecenter.sunviewsoft... 

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about ChangeGear
Learn more about ServiceNow
Sample Customers
Some of our customers include St.Mary's Medical Center, CoBiz Financial, NRG, Bethesda, Kennesaw State University, and ConEdison. Check out our customer stories: https://resourcecenter.sunview...AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Healthcare Company15%
Financial Services Firm14%
Insurance Company11%
University9%
VISITORS READING REVIEWS
Software R&D Company23%
Financial Services Firm10%
Comms Service Provider8%
Manufacturing Company7%
Company Size
No Data Available
REVIEWERS
Small Business14%
Midsize Enterprise13%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise17%
Large Enterprise66%
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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