Compare Cherwell Service Management vs. Salesforce Service Cloud

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Most Helpful Review
Use Cherwell Service Management? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
442,283 professionals have used our research since 2012.
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Questions from the Community
Top Answer: The dashboard and the reporting functionality are the solution's most valuable features.
Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee.
Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.
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2,052
Comparisons
1,673
Reviews
1
Average Words per Review
380
Avg. Rating
7.0
Views
2,151
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1,795
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
Popular Comparisons
Compared 3% of the time.
Also Known As
Service Cloud
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Cherwell Software
Salesforce
Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

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Learn more about Cherwell Service Management
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Sample Customers
Ausenco, Highlights for Children, B/E AerospaceStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider11%
K 12 Educational Company Or School8%
Performing Arts7%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company38%
Media Company8%
Government6%
Comms Service Provider5%
Company Size
No Data Available
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
442,283 professionals have used our research since 2012.
Cherwell Service Management is ranked 17th in IT Service Management (ITSM) with 1 review while Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review. Cherwell Service Management is rated 7.0, while Salesforce Service Cloud is rated 10.0. The top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, JIRA Service Desk, HEAT Service Management and SCSM, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and BMC Helix ITSM.

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