We performed a comparison between DX Unified Infrastructure Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"It is reliable when it comes to monitoring."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"You can scale it pretty much however way you want to as long as you have the servers to throw at it."
"I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment."
"Monitors the infrastructure asset and also monitors as an IT service."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It's easy to set up."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The scalability of ServiceNow is good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The solution is very capable and user friendly."
"The way this solution has helped us is that it improved our communication."
"The dashboards need to be improved."
"The UIM has no features through goods and services yet. "
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"Currently lacks a mobile application which would be helpful."
"How we can get more native information from CA's solutions."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"It is a little complex to use versus other softwares."
"I would like more manual issues to have automated report-facing options."
"The initial setup phase was hard and could be made easier."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"There is room for improvement in the stability of ServiceNow."
"Service mapping is pretty limited."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"If you are new to using the solution, you will find the setup complex."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
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DX Unified Infrastructure Management is ranked 29th in IT Infrastructure Monitoring with 120 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Unified Infrastructure Management vs. ServiceNow IT Operations Management report.
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