ForgeRock vs Salesforce Identity comparison

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Ping Identity Logo
1,050 views|694 comparisons
91% willing to recommend
Salesforce Logo
386 views|342 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ForgeRock and Salesforce Identity based on real PeerSpot user reviews.

Find out what your peers are saying about Auth0, ForgeRock, Omada and others in Customer Identity and Access Management (CIAM).
To learn more, read our detailed Customer Identity and Access Management (CIAM) Report (Updated: April 2024).
768,886 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users.""The most valuable features are that it is easy to manage and it's stable.""The most valuable features of ForgeRock are social login and data protection.""I like the intelligent authentication feature.""ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined.""ForgeRock has CIAM, which other products didn't have, and they have DevOps ready.""Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users.""Easy to customize and adaptable to any environment."

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"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.""The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members.""The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time.""Salesforce Identity is a very user-friendly solution."

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Cons
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable.""As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively.""We would like this solution to be developed for use with mobile applications.""The identity management model needs a bit of improvement.""It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.""ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant.""The solution's deployment should be made easier.""We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."

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"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person.""Salesforce Identity needs more expertise in the application.""The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms.""The interface should be simplified and the dashboard has a lot of options but could be improved."

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Pricing and Cost Advice
  • "It's a bit pricey and could be more competitive."
  • "We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
  • "Its price is comparable to other products in the market."
  • "Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
  • "The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
  • "The pricing of the solution is fair but I do not have the full details."
  • "ForgeRock's pricing is more competitive than other products."
  • "ForgeRock is an expensive solution."
  • More ForgeRock Pricing and Cost Advice →

  • "On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."
  • "I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
  • More Salesforce Identity Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Customer Identity and Access Management (CIAM) solutions are best for your needs.
    768,886 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The most valuable features of ForgeRock are social login and data protection.
    Top Answer:The solution's deployment should be made easier.
    Top Answer:The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
    Top Answer:Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could… more »
    Top Answer:We use it in several ways. Salesforce can function as an identity provider. For example, if you have your own portal hosted on a different web technology, you can use Salesforce Identity to centralize… more »
    Ranking
    Views
    1,050
    Comparisons
    694
    Reviews
    10
    Average Words per Review
    481
    Rating
    8.4
    Views
    386
    Comparisons
    342
    Reviews
    1
    Average Words per Review
    151
    Rating
    8.0
    Comparisons
    Also Known As
    ForgeRock Identity Platform, ForgeRock OpenIDM
    Learn More
    Overview

    ForgeRock is a comprehensive open-source identity and access management solution designed to meet the unique needs of your users and workforce. With ForgeRock you can orchestrate, manage, and secure the complete lifecycle of identities in any cloud or hybrid environment. ForgeRock allows you to set up bot detection, identity proofing, and risk-based authentication.

    With ForgeRock, you can define access policies and automate the management of the identity lifecycle all from a central, easy to use, and graphical dashboard. ForgeRock Access Management allows you to build safe authentication using options like passwordless and usernameless logins, single sign-on, biometrics, contextual analytics, and behavioral authentication. When threats appear, you can swiftly change how your users access your most sensitive applications and provide users with secure access to the applications, systems, and resources they need on demand.

    ForgeRock Benefits and Key Features

    • Elevate your security and efficiency: Consolidating your legacy systems under one single platform provides reliable, unified control over all your user identities and access-related policies. ForgeRock Access Management also supports scaling existing policies for application onto new setups.

    • Passwordless authentication: Implementing passwordless authentication is simple with ForgeRock Access Management. You can easily replace user-selected passwords with other options, such as easy multi-factor authentication, biometrics, and SSO.

    • Identity governance: ForgeRock Identity Governance is a modern, AI-driven identity governance solution. By leveraging ForgeRock generated analysis reports, you can identify and apply appropriate user access, automate high-confidence access approvals, recommend certification for low-risk accounts, and review high-risk and inappropriate user access privileges. In addition, you can grant and enforce access to systems, applications, and infrastructure according to established policies.

    Reviews from Real Users

    ForgeRock stands out among its competitors for a number of reasons. Two major ones are its robust identity and access tools and its being easy to manage and scale with one central dashboard.

    PeerSpot users note the effectiveness of these features. A technology solutions leader at an outsourcing company writes, “We need it for multiple clients, multiple implementations. Not all of them are necessarily a multi-tenant solution. We need a very versatile solution that can do a lot of work, but from a single instance that we can centralize authentications and we don't duplicate the efforts and that's where ForgeRock seems to do better.”

    Mohamed B., a cyber security consultant at a tech company, writes, "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users. ForgeRock secured our system so that it is accessed only by authorized people, and it implemented the SSO."

    Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

    Sample Customers
    Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
    SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
    Top Industries
    REVIEWERS
    Financial Services Firm27%
    Media Company9%
    Legal Firm9%
    Outsourcing Company9%
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company13%
    Government7%
    Insurance Company7%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm11%
    Government10%
    Retailer7%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise15%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise9%
    Large Enterprise74%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    Buyer's Guide
    Customer Identity and Access Management (CIAM)
    April 2024
    Find out what your peers are saying about Auth0, ForgeRock, Omada and others in Customer Identity and Access Management (CIAM). Updated: April 2024.
    768,886 professionals have used our research since 2012.

    ForgeRock is ranked 2nd in Customer Identity and Access Management (CIAM) with 27 reviews while Salesforce Identity is ranked 8th in Customer Identity and Access Management (CIAM) with 4 reviews. ForgeRock is rated 8.0, while Salesforce Identity is rated 7.8. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Salesforce Identity writes "Adheres to the data privacy regulations of each region, easy to learn and offers strong security features ". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Salesforce Identity is most compared with SailPoint IdentityIQ, Auth0, Microsoft Entra ID and Okta Workforce Identity.

    See our list of best Customer Identity and Access Management (CIAM) vendors.

    We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.