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Compare Freshdesk vs. Intercom

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2,070 views|1,698 comparisons
Intercom Logo
124 views|83 comparisons
Top Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."

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Questions from the Community
Top Answer: Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Top Answer: We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
Top Answer: We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
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out of 24 in Social CRM
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Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Intercom Social CRM product is composed of:

  • Respond- Manages conversations with leads and customers at scale. It assigns, replies to, and closes conversations across your website, in your apps, email, and social.
  • Engage- Sends targeted messages to the right people at the right time and encourage leads & customers to take action with targeted email, push, and in-app messages triggered by time or behavior.
  • Educate- Create, organize, and publish help articles and help people get answers to their questions and get started with your app.
Learn more about Freshdesk
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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
Top Industries
Computer Software Company31%
Comms Service Provider18%
Energy/Utilities Company6%
No Data Available
Company Size
Small Business70%
Midsize Enterprise30%
No Data Available

Freshdesk is ranked 2nd in Customer Experience Management with 2 reviews while Intercom is ranked 10th in Social CRM. Freshdesk is rated 9.6, while Intercom is rated 0.0. The top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and Spiceworks, whereas Intercom is most compared with Salesforce Marketing Cloud.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.