Compare Freshdesk vs. Intercom

Freshdesk is ranked 3rd in Social CRM while Intercom is ranked 14th in Social CRM. Freshdesk is rated 0, while Intercom is rated 0. On the other hand, Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice, whereas Intercom is most compared with Freshdesk.
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Freshdesk Logo
2,992 views|2,337 comparisons
Intercom Logo
148 views|109 comparisons
Ranking
3rd
out of 27 in Social CRM
Views
2,992
Comparisons
2,337
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
14th
out of 27 in Social CRM
Views
148
Comparisons
109
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 20% of the time.
Compared 17% of the time.
Compared 14% of the time.
Compared 100% of the time.
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Freshworks
Intercom
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Intercom Social CRM product is composed of:

  • Respond- Manages conversations with leads and customers at scale. It assigns, replies to, and closes conversations across your website, in your apps, email, and social.
  • Engage- Sends targeted messages to the right people at the right time and encourage leads & customers to take action with targeted email, push, and in-app messages triggered by time or behavior.
  • Educate- Create, organize, and publish help articles and help people get answers to their questions and get started with your app.
Offer
Learn more about Freshdesk
Learn more about Intercom
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberExpensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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