We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."
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Intercom Social CRM product is composed of:
Freshdesk is ranked 2nd in Customer Experience Management with 2 reviews while Intercom is ranked 10th in Social CRM. Freshdesk is rated 9.6, while Intercom is rated 0.0. The top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and Spiceworks, whereas Intercom is most compared with Salesforce Marketing Cloud.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.