Compare Freshdesk vs. SolarWinds Web Help Desk

Freshdesk is ranked 23rd in Help Desk Software while SolarWinds Web Help Desk is ranked 24th in Help Desk Software with 1 review. Freshdesk is rated 0, while SolarWinds Web Help Desk is rated 7.0. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Good support for asset management, but the GUI is old-fashioned and needs updating". Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Zendesk and SolarWinds MSP Manager.
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Freshdesk Logo
2,953 views|2,313 comparisons
SolarWinds Web Help Desk Logo
1,285 views|1,105 comparisons
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
370,655 professionals have used our research since 2012.
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370,655 professionals have used our research since 2012.
Ranking
23rd
out of 44 in Help Desk Software
Views
2,953
Comparisons
2,313
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
24th
out of 44 in Help Desk Software
Views
1,285
Comparisons
1,105
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 20% of the time.
Compared 17% of the time.
Compared 14% of the time.
Compared 12% of the time.
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Freshworks
SolarWinds
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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Learn more about Freshdesk
Learn more about SolarWinds Web Help Desk
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberInstacart
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
370,655 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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