Compare Freshdesk vs. Sprinklr

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Freshdesk Logo
2,550 views|2,114 comparisons
Sprinklr Logo
949 views|776 comparisons
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Questions from the Community
Top Answer: The organization that is possible with other departments is the solution's most valuable aspect.
Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more »
Top Answer: We primarily use the solution for issue ticketing.
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out of 24 in Social CRM
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Popular Comparisons
Compared 22% of the time.
Compared 18% of the time.
Compared 6% of the time.
Compared 3% of the time.
Compared 24% of the time.
Compared 18% of the time.
Compared 9% of the time.
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.Sprinklr platform, grounded in Social Experience Core, unites internal teams, unifies customer data, and enables large companies to create competitive customer experiences. With the end to-end functionality of the Sprinklr platform - from listening to moderation to advertising, analytics, and more - all customer-facing teams use the same virtual workspace. The Sprinklr platform is built on a single code base, so from its very inception, it was created to have everything work together. Sprinklr is an open platform that connects to legacy systems like Marketo, Salesforce, and Nexgate. Its architecture supports thousands of users, dozens of teams, and the complexity of running 20+ social channels. Grounded in the Social Experience Core, Sprinklr platform provides fundamental step in creating seamless, relevant, and scalable customer experiencesprovide an extensive, unified system to manage your social media program on an enterprise level.
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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberGoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Top Industries
Computer Software Company29%
Comms Service Provider11%
K 12 Educational Company Or School7%
Computer Software Company41%
Financial Services Firm8%
Comms Service Provider8%
Insurance Company6%
Company Size
Small Business67%
Midsize Enterprise33%
No Data Available

Freshdesk is ranked 2nd in Customer Experience Management with 1 review while Sprinklr is ranked 2nd in Social CRM. Freshdesk is rated 10.0, while Sprinklr is rated 0.0. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, Freshdesk is most compared with JIRA Service Desk, ServiceNow, Microsoft Dynamics CRM, ManageEngine ServiceDesk Plus and Oracle Service Cloud, whereas Sprinklr is most compared with HootSuite, Sprout Social, Salesforce Marketing Cloud, Astute Social and Salesforce Community Cloud.

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.