We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I find the HCL Domino server scalable."
"Domino's dual functionality as both a messaging and application solution is a standout feature compared to Exchange, which solely focuses on messaging."
"It is an excellent solution."
"They offer good support and provide a roadmap."
"This solution can be used for workflow application so that applications can be easily developed."
"I like that HCL Domino is stable. It's a great product. I also like that HCL Domino is a mature product under IBM, which is why many companies use it."
"The DAOS feature is the most valuable. It helps to save some of my storage."
"The full-text searching capabilities are great."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"There are many expansions available."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"They should provide its integration with other AI applications."
"The product's user interface is one of its shortcomings since it is outdated, making it an area for improvement."
"HCL Domino could have a better interface."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"Recently, IBM sold the product to HCL. Since Pakistan and India have some problems on a domestic level, we were actually considering replacing it with Indian products from the organization. We're just facing some regulatory issues."
"Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."
"From the Domino side, it should support DKIM and DMARC."
"HCL Domino needs to be more user-friendly."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"Local solutions have lower costs."
"The discovery of assets could be improved; right now they only allow for one domain."
"Compared to other products that I have been using, it is not as user-friendly."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"Complexities in the organization made the initial deployment complex."
HCL Domino is ranked 17th in Rapid Application Development Software with 17 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, HCL Notes, Microsoft Power Apps, Zimbra Collaboration and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our HCL Domino vs. ServiceNow report.
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