"The ability to configure and integrate it with other solutions for ERP."
"The most valuable feature is the ability to correct maintenance."
"We were able to scale perfectly."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"The most valuable features are the ability to create work orders and preventative maintenance."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The reporting is very good."
"Many more features than other comparable products."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."
"The most requested feature from our customers is the helpdesk ticketing system."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"It is one of the most stable solutions in the market."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The interface is not very easy or user-friendly and is in need of improvement."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"Coding can be complex when customization is required."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"We would like to see a web-based interface that works on mobile devices."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
"Resources for understanding compliance and relative compliance need to be made available."
"I have found SCSM not adequate enough to carry out some functions."
"The configuration could be easier."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"They need more integration with open-source products."
"The price of this solution is high and it needs to be cheaper."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. IBM Maximo is rated 8.0, while SCSM is rated 7.0. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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