IBM SmartCloud Control Desk vs. Zendesk

As of June 2019, IBM SmartCloud Control Desk is ranked 15th in Help Desk Software with 1 review vs Zendesk which is ranked 8th in Help Desk Software. The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy. Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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348,275 professionals have used our research since 2012.
Ranking
15th
out of 44 in Help Desk Software
Views
2,273
Comparisons
1,025
Reviews
1
Average Words per Review
335
Avg. Rating
9.0
8th
out of 44 in Help Desk Software
Views
19,177
Comparisons
3,987
Reviews
1
Average Words per Review
216
Avg. Rating
9.0
Top Comparisons
Compared 40% of the time.
Compared 8% of the time.
Compared 7% of the time.
Also Known As
SmartCloud Control Desk
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IBM
Zendesk
Overview
IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Learn more about IBM SmartCloud Control Desk
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Sample Customers
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant TechnologyShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
348,275 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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