We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It's really smart how they connected these third-party vendors into their own marketplace. You can create and add apps. Anybody can do it."
"The most valuable feature is project management."
"The dashboards are useful."
"A very comprehensive product; easy to set up and is very user-friendly."
"The most valuable feature is that it is somewhat flexible."
"There are a lot of plugins in Jira and we purchase the ones we need."
"Has a good dashboard with good tracking features."
"We have found the structure, functionality, and how Jira handles the tickets most valuable."
"It comes with our Office 365."
"The standard project planning features and charts are most valuable."
"It is easy to use and pretty intuitive. User interfaces have stayed the same for the most part for the last 20 years. So, there is a familiarity."
"The most valuable features of this solution are the scheduling, managing the resources, budgeting, tracking the progress, viewing the progress, reporting, and it is very easy to use."
"The user interface is very clean."
"It is very stable. I haven't had any kind of issues with it. It is also very scalable."
"Technical support has been very helpful."
"The reporting features are quite strong. Being able to do team reports and find out what work is pending, what work needs to be done are key in my day-to-day management of the team. The earned value analysis capabilities and critical path capabilities inside the tool help me make sure that I'm keeping the projects on track."
"Performance is something that can always be improved upon in a feature release. Additionally, it would be a benefit to add Markdown in Jira because sometimes it might be better to describe everything in Markdown because it is a common language structure."
"There should be a way to integrate the mobile application or in some way, make it more clear because at first instance, I didn't understand how to use it."
"I would prefer it if the solution was more intuitive."
"End-to-end management from product backlog to test completion could be improved."
"Jira should allow you to create and develop pipelines easily. In India, we have to purchase them separately or integrate other data tools. All these tools should be in Jira."
"Lacks field-level permission in the cloud version."
"There needs to be easier integration with third-parties — personally, this is the biggest issue for me."
"Some of the interfaces, especially on the administrator side and for permissions, are not so clear. They aren't very user-friendly."
"Its user experience can be improved while configuring it. Its reporting can also be better. Reporting is not very easy. Reports do not always work. I was trying to download some reports, and they didn't work. I don't know if it was related to the configuration that I was using. I didn't go too deep to check if something was missing."
"Its price can be improved."
"Collaboration is an area that needs improvements."
"Microsoft's solution isn't really a collaboration tool, however. If you need a collaboration tool, you can use Slack, which can be integrated with your JIRA."
"This solution needs more customization."
"I am not that close to it anymore, but I know that there were some cut and paste issues when we were trying to move one group of roles to another, and they used to muck up the interdependencies between the tiers, rows, and other things."
"When you start getting into the more advanced features, it can become unstable. The more you use the advanced features, the more exposure you have to an unanticipated result. I think we need to add the Kanban Board capability to the product that would help them advance that board into the project management methodology that's being used in the industry today. Being able to depend on Scrum management is key."
"There are some things about it that I've always hated, and they haven't really changed them. It makes a lot of assumptions. It is also difficult to put business rules in it. You have to de-link it from the consecutive task if you don't want to do a What-If analysis, and sometimes, if you forget to do that, it changes everything. It is a pain in the neck to undo it. I would also like to see better integration with graphics. The graphics are primitive, and they need some major work. I would like to have the ability to do some small macros within the project for fuzzy logic. For example, if you're not sure how long a task takes, you can get the earliest guess. It is very time and manpower intensive to keep it up to date. You need to constantly update it. You will find that you are spending more time working on the Microsoft Project file rather than working on your project. I don't want to devote a person to just do that. That's silly. You can link it to some more modern applications so that it is dynamic when a real-time resource schedule changes, but it is not at all dynamic. It is only as dynamic as the person using it. It would be nice if we could plug it in real time for each project, subproject, or task. If something is going on, I want to see it in real time. Sometimes we have international clients, and they don't use the same calendar. They have a Thursday and Friday weekend, and we have a Saturday and Sunday weekend. I can change it in Microsoft Project, but I would like to be able to do it globally. There may be a way to do it, but I just haven't figured it out yet. I would like to be able to specify globally what weekend we want or what we want to call a weekend. We might have a project that works seven days a week. Some tasks are automated outside, like manufacturing processes. Embedding external processes is almost impossible because, in a practical sense, we don't have people who can do a lot of programming here, and also the interface of Microsoft Project is not the easiest because a lot of it is proprietary. It would be nice if we can link different tasks to external sources of inputs and outputs so that we could integrate them with a master project plan and see in real time what's going on. For example, you are manufacturing a batch of a chemical, and I have to rely on if a customer is making some type of complex chemical. Their system does not interfere with ours. We have to get the outputs from their system and enter them manually into the project to see the effect. That takes time. If you're talking about hours, you going to spend three to four hours, but there is the risk of getting it wrong or making a mistake. On tight projects, every minute counts. I would like to see some control system interfaces with Microsoft Project. A modern machine shop has a lot of computer numerical control (CNC) computers. In fact, virtually all machining is done with a CNC machine. Even 3D additive manufacturing is made with CNC. That data can go to a computer, and that computer can spit it out to a project so that you can see in real time whether you are going to finish a day ahead. If you had to finish a day ahead, you could talk to the systems' software, which can say that if I have this machine working for another hour and this one for one hour or less, I would be able to meet the schedule. It can then make those changes, but it can't do that. Everything needs to be done manually, which takes more time, and there's a risk of mistakes. It requires smarter automation and more machine learning. There is no machine learning capability in Microsoft Project. It just doesn't exist. That's why I say it is only suitable for small-sized to medium-sized companies and small projects. Most people don't have the problems that I have. I don't have them all the time, but when I have them, they're big. When you're bidding on a project that has to get done, you find yourself spending most of the time working on Microsoft Project, whereas you should be spending these hours managing the project. Thinking on a bigger scale, I would like better integration with Office, Visio, and Access. If you make a change in one, it should cascade to others and vice versa. It doesn't do that. It is not a dynamic program. I would like to see a dynamic program or at least the capability of being dynamic, that is, even if it is close to real time where it outputs to a module, and the module then talks to real-time things. The real-time data goes back into the module, and the module updates the project plan. Such dynamic capability would be nice. It may not be real time, but it is at least close. I would like to be able to link directly to the data in an Excel spreadsheet so that I don't have to keep going back and forth updating it. I don't want to have to create a dynamic link library. Whenever I change the data in Excel, it should update in Visio or PowerPoint. If I'm doing a pie chart or any kind of graphic, I don't want to constantly update my graphics. I want to link them together, and I want them updated automatically. I know it is a wishful thing. They don't make major changes every time they come out with a new version. They don't fix the issue. They just add a few features."
"Jira and its solution off the shelf are cheap. It is cheap for startups."
"The price at the moment for Jira is okay. I'm absolutely not amused with the plans to try to drive us to the cloud or to other licensing models. For the very simple reason that we are a company in the defense sector where cloud is problematic in a number of the domains. We are now approximately 60 users and the new policy will actually confront us with an upscale to approximately 500 users. I find it unacceptable, and may potentially lead us to look for another solution."
"Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis."
"There is a monthly license required for this solution and it is expensive."
"I don't feel that price is an issue."
"We are on an annual license and could be less expensive."
"We are using the enterprise license which is nice because it ensures that we always have the latest versions of Jira software."
"I am not sure about the pricing, but I know its licensing is on a yearly basis."
"It gets expensive when having to add all of the plugins and everything that you need."
"I do not remember the exact cost we paid but usually, they charge per user per month."
"Its price could be reduced a little."
"It probably was $30 per license on a monthly basis. There is no additional fee."
JIRA has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
Microsoft Project helps you get started quickly and execute projects with ease. Built-in templates and familiar scheduling tools help project managers and teams stay productive.
Jira is ranked 1st in Project Management Software with 115 reviews while Microsoft Project is ranked 3rd in Project Management Software with 19 reviews. Jira is rated 8.0, while Microsoft Project is rated 7.8. The top reviewer of Jira writes "Great for collaboration, very stable, and extracting data is straightforward". On the other hand, the top reviewer of Microsoft Project writes "Resource leveling is useful, but it is time and manpower intensive and not at all dynamic". Jira is most compared with Microsoft Azure DevOps, Micro Focus ALM Octane, TFS, IBM Rational DOORS and Rally Software, whereas Microsoft Project is most compared with monday.com, Smartsheet, Broadcom Clarity PPM, ProofHub and Changepoint Daptiv. See our Jira vs. Microsoft Project report.
See our list of best Project Management Software vendors.
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