KiSSFLOW vs ServiceNow Now Platform comparison

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KiSSFLOW Logo
1,169 views|644 comparisons
92% willing to recommend
ServiceNow Logo
2,717 views|1,841 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between KiSSFLOW and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed KiSSFLOW vs. ServiceNow Now Platform Report (Updated: March 2024).
770,292 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The best thing about Kissflow is its user-friendliness.""The best thing about KiSSFLOW is that we can do virtual approvals.""The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes.""The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB.""The user interface is very, very good.""The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes.""Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far.""The support team responds fast."

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"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.""The initial setup is very straightforward.""ITOM Discovery is a great feature.""The integration with other tools is pretty good.""What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities.""This is a development platform that provides us with a strong database and a low code environment.""The solution is very comprehensive.""It is a scalable and a stable platform."

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Cons
"Sometimes some notifications don't appear on the mobile app.""In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community.""There is room for improvement in terms of stability.""If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome.""The integration between forms should be made easier.""One area where I believe Kissflow can be improved is customization.""Some of the tool's fields only accept certain types of text. The input fields are inflexible.""They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."

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"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements.""From an improvement perspective, the product's complicated initial setup phase can be made a bit easier.""The integration towards other ERP systems could be improved.""The price is a bit high and can be a bit of a barrier for some customers.""I feel that the solution's user interface is an area with certain shortcomings, where improvements are required.""There are a few areas of concern when it comes to the product's support team where improvements are required.""The initial setup requires a lot of customization based on the individual company's processes.""The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."

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Pricing and Cost Advice
  • "This is an affordable product and everything is included in the subscription."
  • "Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."
  • "The product costs $15 per user per month."
  • "Your company must subscribe to the solution if you create a business account."
  • "The license is very expensive."
  • More KiSSFLOW Pricing and Cost Advice →

  • "Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
  • "It's expensive and if you need some analytical views of your activity, there is an additional cost."
  • "Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
  • "The pricing of this solution is done annually and it is very expensive."
  • "ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
  • "From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
  • "The solution is expensive, and I rate it a ten for pricing."
  • "It is expensive only."
  • More ServiceNow Now Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The best thing about Kissflow is its user-friendliness.
    Top Answer:The license is very expensive. However, there are no additional costs to the standard license.
    Top Answer:One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the UI… more »
    Top Answer:The integration with other tools is pretty good.
    Top Answer:I would rate the pricing an eight out of ten, with ten being very expensive solution. There are other solutions in the market that might be better suited for simpler use cases.
    Top Answer:The UI is not intuitive. It was updated recently, and it has been completely flipped. Some menus are hidden within dropdowns. It was much easier to access before. The recent update has not improved… more »
    Ranking
    Views
    1,169
    Comparisons
    644
    Reviews
    11
    Average Words per Review
    781
    Rating
    8.5
    Views
    2,717
    Comparisons
    1,841
    Reviews
    24
    Average Words per Review
    514
    Rating
    8.6
    Comparisons
    Learn More
    Overview
    KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

    ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.

    ServiceNow Now Platform Features

    ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:


    • Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.


    • Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.


    • Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.


    • Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.


    • Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.


    • Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.


    • Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.


    • Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.


    • Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.


    ServiceNow Now Platform Benefits

    There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:


    • Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.


    • Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.


    • Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.


    Reviews from Real Users

    ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.

    YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

    “The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.


    Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”

    Sample Customers
    KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
    experian, beachbody, health partners
    Top Industries
    REVIEWERS
    Financial Services Firm29%
    Mining And Metals Company14%
    Recruiting/Hr Firm14%
    Construction Company14%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm10%
    Educational Organization8%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company36%
    Retailer14%
    Government14%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company9%
    Government9%
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise31%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise57%
    REVIEWERS
    Small Business21%
    Midsize Enterprise8%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    KiSSFLOW vs. ServiceNow Now Platform
    March 2024
    Find out what your peers are saying about KiSSFLOW vs. ServiceNow Now Platform and other solutions. Updated: March 2024.
    770,292 professionals have used our research since 2012.

    KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. KiSSFLOW is rated 8.6, while ServiceNow Now Platform is rated 8.6. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". KiSSFLOW is most compared with Camunda, Microsoft Power Apps, ServiceNow, Nintex Process Platform and OutSystems, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our KiSSFLOW vs. ServiceNow Now Platform report.

    See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.