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Find out what your peers are saying about Micro Focus Service Manager vs. ServiceNow and other solutions. Updated: January 2021. 455,301 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Questions from the Community | |
Top Answer: It can adapt to any process in the organization. Top Answer: The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many… more » Top Answer: We implement some modules of this solution for our clients, mostly we did the integrations with the MF PPM. They are a medium-size development that focuses on a particular functionality. | Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more » Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more » |
Ranking | |
Views 2,078 Comparisons 1,367 Reviews 4 Average Words per Review 635 Rating 6.3 | Views 55,659 Comparisons 32,935 Reviews 22 Average Words per Review 521 Rating 8.0 |
Popular Comparisons | |
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Also Known As | |
HPE ITSM, HPE Service Manager | |
Learn | |
Micro Focus | ServiceNow |
Overview | |
Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution. | Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM) |
Offer | |
Learn more about Micro Focus Service Manager | Learn more about ServiceNow |
Sample Customers | |
resultspositive, Globicon | AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow |
Top Industries | |
Financial Services Firm35% Aerospace/Defense Firm12% Healthcare Company8% Comms Service Provider8% Computer Software Company39% Comms Service Provider22% Manufacturing Company7% Government6% | Financial Services Firm16% Healthcare Company14% Manufacturing Company11% Computer Software Company9% Computer Software Company37% Comms Service Provider13% Government7% Financial Services Firm5% |
Company Size | |
Small Business18% Midsize Enterprise7% Large Enterprise76% | Small Business19% Midsize Enterprise12% Large Enterprise69% Small Business15% Midsize Enterprise11% Large Enterprise74% |
Micro Focus Service Manager is ranked 21st in Help Desk Software with 4 reviews while ServiceNow is ranked 1st in Help Desk Software with 24 reviews. Micro Focus Service Manager is rated 6.2, while ServiceNow is rated 7.8. The top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". Micro Focus Service Manager is most compared with BMC Helix ITSM, JIRA Service Desk, IBM Maximo, ManageEngine ServiceDesk Plus and IBM SmartCloud Control Desk, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and Cherwell Service Management. See our Micro Focus Service Manager vs. ServiceNow report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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