We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Technical support is completely good."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The initial setup is pretty straightforward."
"The stability is excellent."
"Microsoft Dynamics CRM has plenty of valuable features."
"QuickBase is an excellent product and it is very easy to get support."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The mobile side of the product doesn't look that great right now."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"The solution could improve by having better integration documentation."
"I would like to see the reporting enhanced because some of them are not easy to generate."
"There is a license required to use Microsoft Dynamics CRM."
"It's kind of pricey. It's about $50 or $60 per user."
"The price of the solution is good but could be cheaper."
"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
"You have to negotiate the price because it varies based on the number of users you have, as well as how much cloud storage space you need."
Earn 20 points
Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.
Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.
Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 7 reviews while QuickBase is ranked 17th in Rapid Application Development Software with 1 review. Microsoft Dynamics CRM is rated 8.4, while QuickBase is rated 9.0. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, the top reviewer of QuickBase writes "Easy to use and the support is good". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Service Cloud, Siebel CRM and Salesforce Marketing Cloud, whereas QuickBase is most compared with Microsoft PowerApps, OutSystems, ServiceNow, Zudy VINYL and Jira.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.