We performed a comparison between Microsoft Dynamics CRM and QuickBase based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"The Outlook calendar has been very helpful for us."
"Dynamics is easy to use. There are several fields I can filter."
"Microsoft Dynamics CRM has plenty of valuable features."
"The solution's return on investment is worth it."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"The product is easy to use."
"It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us."
"I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures."
"Allows users have anytime/anywhere access."
"We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
"It has helped streamline and simply track status and collection of data from suppliers and other internal departments."
"The usability of QuickBase largely depends on how you design your workflows within the platform. If you keep them simple and straightforward, it can be a highly usable product."
"The reporting tool: It helps in data analytics to provide the solution more efficiency."
"The solution's interface has room for improvement."
"From my experience, the solution's tech support could improve with a quicker response time."
"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."
"The manufacturing module could be improved. I would like to see customization in the next release."
"The product is very old."
"Overall, the solution could be made to be more user friendly."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The solution should improve the user experience in the process of creating and activating offers."
"I would like the product to add more working processes."
"I would like to see the reporting enhanced because some of them are not easy to generate."
"The product works constantly to modernize the platform and they have made quite a lot of strides in that. I would like them to add additional features that would help us make API calls."
"The dashboard is not organized."
"This rule: The Maximum is 60 rules. We need to provide more in order to improve."
"Third-party integration -- they are working on it and I find their brand-new still-in-beta Webhooks very promising."
"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard."
". For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while QuickBase is ranked 15th in Rapid Application Development Software with 73 reviews. Microsoft Dynamics CRM is rated 7.6, while QuickBase is rated 9.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas QuickBase is most compared with Microsoft Power Apps, Oracle Fusion Service, Sales Creatio, OutSystems and Mendix.
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