We performed a comparison between Microsoft Dynamics CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The support is brilliant. All OEMs are pretty helpful."
"Multifeatured CRM software with good stability and scalability."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"Technical support is completely good."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"The product is user-friendly."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable aspect of this solution is its low cost."
"It would be better if it were more secure."
"It could be less complicated for smaller organizations."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Overall, the solution could be made to be more user friendly."
"The overall price of Microsoft Dynamics CRM could improve."
"Better integration would be an improvement."
"We had to do some customizations on top and it got a bit cumbersome."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"You cannot include all your entities under one instance at the moment."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"I would like to see more integration on a mobile platform in the next release."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while SugarCRM Platform is ranked 9th in CRM Customer Engagement Centers with 11 reviews. Microsoft Dynamics CRM is rated 7.6, while SugarCRM Platform is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Microsoft Dynamics CRM vs. SugarCRM Platform report.
See our list of best CRM Customer Engagement Centers vendors, best CRM vendors, and best Sales Force Automation vendors.
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