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Microsoft Dynamics CRM vs Vtiger CRM comparison

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Microsoft Dynamics CRM

Read 68 Microsoft Dynamics CRM reviews
4,643 views|4,349 comparisons
92% willing to recommend
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Vtiger CRM

Read 3 Vtiger CRM reviews
393 views|143 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Microsoft Dynamics CRM vs. Vtiger CRM
March 2024
Executive Summary

We performed a comparison between Microsoft Dynamics CRM and Vtiger CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Dynamics CRM vs. Vtiger CRM Report (Updated: March 2024).
Download the complete report
768,740 professionals have used our research since 2012.
Featured Review
Ricardo Elorza
Good pricing, helpful support, and easy to install for non-customized deployments
While we already had a workflow, we already had so many tools and needed a better system, so we began to use Dynamics.
Valdi Venter
A modular, easy-to-use solution that needs to improve support and include automation
It has yet to improve my organization 100%. I'm still getting the salespeople to actually use the system, but it does allow them now to do data... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is scalable.""The initial setup is pretty straightforward.""The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to.""The most valuable feature of Microsoft Dynamics CRM is its ease of use.""Multifeatured CRM software with good stability and scalability.""I like the fact that I can keep track of everything I do in relation to my own job.""The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.""It integrates well with other Microsoft products."

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"The most valuable feature of Vtiger CRM is automation.""The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

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Cons
"From my experience, the solution's tech support could improve with a quicker response time.""The price of Microsoft Dynamics CRM could improve.""Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard.""It lacks to provide a more detailed profile of the customer, which would have been better and more useful.""The solution could improve by having better integration documentation.""Dynamic's management could be improved. The tech management should have better technical capabilities.""In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized.""Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."

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"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself.""The mobile design could improve in Vtiger CRM. It could be more user-friendly."

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Pricing and Cost Advice
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."

    • More Microsoft Dynamics CRM Pricing and Cost Advice →

  • "We are using the free open-source version of Vtiger CRM."
  • "The price doesn't change when you add users. It's a flat fee, and that's attractive."

    • More Vtiger CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Microsoft Dynamics CRM?
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Read all 52 answers   →
    What needs improvement with Microsoft Dynamics CRM?
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Read all 31 answers   →
    What is your primary use case for Microsoft Dynamics CRM?
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Read all 29 answers   →
    What do you like most about Vtiger CRM?
    Top Answer:The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Vtiger CRM?
    Top Answer:The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand… more »
    Read all 2 answers   →
    What needs improvement with Vtiger CRM?
    Top Answer:There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and… more »
    Read all 2 answers   →
    Ranking
    2nd
    out of 169 in CRM
    Views
    4,643
    Comparisons
    4,349
    Reviews
    37
    Average Words per Review
    405
    Rating
    7.6
    31st
    out of 169 in CRM
    Views
    393
    Comparisons
    143
    Reviews
    2
    Average Words per Review
    972
    Rating
    7.5
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Vtiger Sales CRM
    Learn More
    Microsoft
    Vtiger
    Overview

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government10%
    Financial Services Firm10%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Educational Organization80%
    Real Estate/Law Firm5%
    Financial Services Firm2%
    Government2%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise82%
    Large Enterprise13%
    Buyer's Guide
    Microsoft Dynamics CRM vs. Vtiger CRM
    March 2024
    Free Report: Microsoft Dynamics CRM vs. Vtiger CRM
    Find out what your peers are saying about Microsoft Dynamics CRM vs. Vtiger CRM and other solutions. Updated: March 2024.
    DOWNLOAD NOW
    768,740 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Vtiger CRM is ranked 31st in CRM with 3 reviews. Microsoft Dynamics CRM is rated 7.6, while Vtiger CRM is rated 7.6. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Vtiger CRM is most compared with Odoo. See our Microsoft Dynamics CRM vs. Vtiger CRM report.

    See our list of best CRM vendors and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.