We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"We get feedback on a real-time basis, which is actually very useful for us."
"The solution becomes easier the set up once you get used to it."
"There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."
"We were impressed with the functionality of the solution."
"The solution works great and is stable."
"I like the containerization of Azure."
"The most valuable feature is the time-to-market because you can make apps pretty fast."
"I would say that the most valuable features are the user interface, navigation, and business routes."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It is user-friendly and simple to use."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"It's great to do statuses or to review tasks."
"The workflow makes things extremely efficient and it improves effectiveness."
"ServiceNow was the first true enterprise to service management platform."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"In an upcoming release, I would like to see custom APIs, better integration with other solutions, and more connectors available."
"Microsoft could streamline monitoring and management. In addition, it should be easier to put the solution in different environments. For example, you should be able to move from a dev environment to a production environment seamlessly."
"In my experience, the solution's deployment can be tricky."
"There are occasional performance challenges."
"The scalability of the solution could improve."
"The solution is evolving very fast and every month new features are introduced. Sometimes it's difficult to catch up with all the evolution that's happening. I had to focus on Power BI for a while and left PowerApps at the side for a couple of months and when I came back, it had changed its interface and moved components around."
"The product could be improved by making it a production application and enabling the export of apps."
"You can't add too many filters onto anything you build, otherwise, it will be very slow and it will affect your performance."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Compared to other products that I have been using, it is not as user-friendly."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The ability to embed help information onto the screens."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Mendix, Oracle Application Express (APEX), Appian, OutSystems and Microsoft Azure App Service, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
