Compare Microsoft PowerApps vs. ServiceNow

Microsoft PowerApps is ranked 12th in Rapid Application Development Software with 5 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 20 reviews. Microsoft PowerApps is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Microsoft PowerApps writes "Affordable, customizable, and easy to set up ". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Microsoft PowerApps is most compared with Oracle Application Express (APEX), OutSystems and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Appian and Pega BPM. See our Microsoft PowerApps vs. ServiceNow report.
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Microsoft PowerApps Logo
4,817 views|4,050 comparisons
ServiceNow Logo
52,530 views|31,115 comparisons
Most Helpful Review
Find out what your peers are saying about Microsoft PowerApps vs. ServiceNow and other solutions. Updated: March 2020.
407,401 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable feature is the simple data connectivity components.The initial setup was very easy.There are a lot of different applications; you can connect PowerApps, or Flow, or Power BI to many different types of applications to interchange data.It's a very workable solution because it's an automated way of making applications. You have a template, you have the application know-how,I can have a SharePoint list and connect with users through PowerApps to present the information.

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The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.Easy to integrate with third-party applications.In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.HR Case Management and Customer Service Management are two of the key areas which clients are using.Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.

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Cons
Integration with databases and other tools needs to be improved.I have always felt that you need an IT background to use this solution.The solution is evolving very fast and every month new features are introduced. Sometimes it's difficult to catch up with all the evolution that's happening. I had to focus on Power BI for a while and left PowerApps at the side for a couple of months and when I came back, it had changed its interface and moved components around.The product could be improved by making it a production application and enabling the export of apps.The editor in the Web browser could be improved because it can be difficult to implement the commands in the buttons.

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Transparency in the pricing model needs to be improved.I do not like the user interface.It's missing monitoring capabilities.For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.

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Pricing and Cost Advice
Information Not Available
The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.

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report
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407,401 professionals have used our research since 2012.
Ranking
Views
4,817
Comparisons
4,050
Reviews
4
Average Words per Review
590
Avg. Rating
8.0
Views
52,530
Comparisons
31,115
Reviews
20
Average Words per Review
623
Avg. Rating
8.3
Top Comparisons
Compared 20% of the time.
Compared 10% of the time.
Compared 20% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
PowerApps
Learn
Microsoft
ServiceNow
Overview

PowerApps enables a broad range of app scenarios to be created that infuse digital transformation into manual and outdated processes. Use both canvas and model-driven apps to build PowerApps that solve business problems for task and role-specific scenarios like inspections, field sales enablement, prospect to cash, and integrated marketing views.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Microsoft PowerApps
Learn more about ServiceNow
Sample Customers
Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
VISITORS READING REVIEWS
Software R&D Company37%
Government10%
Comms Service Provider9%
Insurance Company5%
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company40%
Comms Service Provider11%
Government8%
Financial Services Firm4%
Company Size
REVIEWERS
Small Business43%
Midsize Enterprise43%
Large Enterprise14%
REVIEWERS
Small Business15%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise7%
Large Enterprise71%
Find out what your peers are saying about Microsoft PowerApps vs. ServiceNow and other solutions. Updated: March 2020.
407,401 professionals have used our research since 2012.
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