Compare Microsoft PowerApps vs. ServiceNow

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Microsoft PowerApps Logo
11,036 views|8,743 comparisons
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55,659 views|32,935 comparisons
Most Helpful Review
Find out what your peers are saying about Microsoft PowerApps vs. ServiceNow and other solutions. Updated: January 2021.
456,249 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"I can have a SharePoint list and connect with users through PowerApps to present the information.""It's a very workable solution because it's an automated way of making applications. You have a template, you have the application know-how,""There are a lot of different applications; you can connect PowerApps, or Flow, or Power BI to many different types of applications to interchange data.""The initial setup was very easy.""The most valuable feature is the simple data connectivity components.""Can design apps quickly and can connect to any database.""The solution is very good. It's very full. You can do almost anything.""There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."

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"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.""Easy to integrate with third-party applications.""This solution is a single-storage for our user community to submit help desk tickets.""The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful."

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Cons
"The editor in the Web browser could be improved because it can be difficult to implement the commands in the buttons.""The product could be improved by making it a production application and enabling the export of apps.""The solution is evolving very fast and every month new features are introduced. Sometimes it's difficult to catch up with all the evolution that's happening. I had to focus on Power BI for a while and left PowerApps at the side for a couple of months and when I came back, it had changed its interface and moved components around.""I have always felt that you need an IT background to use this solution.""Integration with databases and other tools needs to be improved.""Customer support needs improvement.""This tool doesn't have an internal database. It only relies on the data layer of Microsoft Cloud.""One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."

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"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""It's missing monitoring capabilities.""I do not like the user interface.""Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier."

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Pricing and Cost Advice
"If you start to use any premium connectors that are not stored in a SharePoint list or on an Excel workbook, then it costs $4 per user per month. If you want unlimited, it's about $16 per month for unlimited apps, and unlimited connectors.""The company has a subscription where you can use certain features for free, but there are features that require a premium subscription to use.""The enterprise-level costs a great deal of money, and you have to purchase additional licenses to scale it.""We use the Office 365 package, and Microsoft PowerApps is a part of the package. We don't pay any separate price for this. There are no additional costs. We just pay for the Office 365 package.""There are two licensing costs, one is pay-as-you-go, or you can develop it for one year.""This is not an expensive product and there are no licensing fees.""It is not expensive. There is no licensing cost.""The pricing is too expensive and the licensing system is complicated. There are many pages of instruction on how to do the calculations for the price."

More Microsoft PowerApps Pricing and Cost Advice »

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

More ServiceNow Pricing and Cost Advice »

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Questions from the Community
Top Answer: The solution is very good. It's very full. You can do almost anything.
Top Answer: The setup costs depend on the organization (it's professional knowledge) and it's assets location once the basic data and application is in Azure the setup effort will be very cost effective. For… more »
Top Answer: 1. The licensing lakes a plan for a mass number of external users on the app. 2. The Data layer based on Azure data layer which complicates the environment, the min. required knowledge (citizen… more »
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive
Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more »
Ranking
Views
11,036
Comparisons
8,743
Reviews
17
Average Words per Review
545
Rating
7.9
Views
55,659
Comparisons
32,935
Reviews
22
Average Words per Review
521
Rating
8.0
Popular Comparisons
Compared 13% of the time.
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Compared 12% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 6% of the time.
Also Known As
PowerApps
Learn
Microsoft
ServiceNow
Overview

PowerApps enables a broad range of app scenarios to be created that infuse digital transformation into manual and outdated processes. Use both canvas and model-driven apps to build PowerApps that solve business problems for task and role-specific scenarios like inspections, field sales enablement, prospect to cash, and integrated marketing views.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Microsoft PowerApps
Learn more about ServiceNow
Sample Customers
TransAlta, Rackspace, TelstraAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
REVIEWERS
Computer Software Company33%
University8%
Printing Company8%
Insurance Company8%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider16%
Government7%
Construction Company5%
REVIEWERS
Financial Services Firm16%
Healthcare Company14%
Manufacturing Company11%
Computer Software Company9%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider13%
Government7%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business32%
Midsize Enterprise23%
Large Enterprise45%
REVIEWERS
Small Business19%
Midsize Enterprise12%
Large Enterprise69%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise11%
Large Enterprise74%
Find out what your peers are saying about Microsoft PowerApps vs. ServiceNow and other solutions. Updated: January 2021.
456,249 professionals have used our research since 2012.

Microsoft PowerApps is ranked 4th in Rapid Application Development Software with 21 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 24 reviews. Microsoft PowerApps is rated 7.8, while ServiceNow is rated 7.8. The top reviewer of Microsoft PowerApps writes "Affordable, customizable, and easy to set up ". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". Microsoft PowerApps is most compared with Oracle Application Express (APEX), OutSystems, Microsoft Azure App Service, Mendix and QuickBase, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and ManageEngine ServiceDesk Plus. See our Microsoft PowerApps vs. ServiceNow report.

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