We performed a comparison between NetSuite CRM+ and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Technical support is very fast. It's customer friendly."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It is very simple."
"It is a stable solution."
"The most valuable features of the solution I like are its stability and customization."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"The product needs to improve the warehouse management feature."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The initial setup is complex, it could be improved to be more simplified."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"With Oracle CRM, people report some usual downtime and frequent outages."
"The product is complicated to use for new users."
"It’s complex to customize the tool."
NetSuite CRM+ is ranked 35th in CRM with 4 reviews while Oracle CRM is ranked 7th in CRM with 31 reviews. NetSuite CRM+ is rated 7.0, while Oracle CRM is rated 7.8. The top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our NetSuite CRM+ vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
