We performed a comparison between SaltStack and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"It is a very stable and scalable cloud-only solution."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."
"Microsoft's cloud comes with a lot of extra features that are free of charge."
"Great for software update needs, operating system version updates, and security policy enforcement."
"It's normally able to meet 100% expectations of our customers."
"At the moment, Autopilot is the most valuable feature."
"We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server."
"The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack."
"It is a highly stable solution."
"The ability to programmatically describe the desired state of a single, or an entire fleet of servers, on-premises, and in a cloud environment."
"I want to build automation that is intelligent, part of the fabric of our environment, and is somewhat self-sustaining. I think SaltStack can help me do this."
"SaltStack has given us the ability to deal with systems at scale and rectify issues at scale."
"The product’s most valuable feature is its ability to provide environmental security."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"The workflow capability for easy setup is powerful."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"If you stick to the out-of-the-box solution, it's an easy setup."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"It's great to do statuses or to review tasks."
"Everything about the schema, including the design of ServiceNow, is great."
"We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure."
"Intune doesn't provide much control over Windows servers. It's something we struggle with."
"It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."
"I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet."
"Intune has limited integration with non-Microsoft solutions."
"We haven't really gone through all the features of Intune. We are just discovering them. Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion. We should be able to easily install various apps on the Windows platform, iOS, and Android. Currently, we have to write some scripts. It's not as straightforward as we would like it to be. It should be simplified so that we can do it just with three clicks—next, next, finish—without needing to write a script."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
"It is difficult to set up."
"There is a little bit of pain when it comes to libraries and what is needed to run the product."
"SaltStack's features are minimal."
"Its configuration process could be better."
"Web UI."
"This solution could be integrated with more hardware for an improved offering."
"A hardened set of tests would be much appreciated."
"The Express edition does not allow the option for scripting."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"Service mapping could be less complicated."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
SaltStack is ranked 14th in Configuration Management with 33 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. SaltStack is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of SaltStack writes "Orchestration tool that powers automation of processes with the click of a button". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SaltStack is most compared with VMware Aria Automation, Microsoft Configuration Manager, HashiCorp Terraform, Red Hat Ansible Automation Platform and vCenter Orchestrator, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
