We performed a comparison between ScienceLogic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature is the highly flexible graphs."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"The power flow is great."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."
"One of the valuable features is rapid dashboards."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I like the solution due to the fact that it's scalable."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It's easy to set up."
"It is a product that is familiar for a lot of users."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The scalability of ServiceNow is good."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Admins do not have direct access to the reporting."
"I would like to see out-of-the-box standard dashboards for common services."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"The product must educate its strategic partners for deployment."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"They should improve their support process and add chat."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Lacks the ability to do its own monitoring."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The setup and deployment could be simplified, and the pricing could improve."
"There are not enough apps in the app store to expand functionality. There should be more made available."
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ScienceLogic is ranked 5th in Event Monitoring with 42 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. ScienceLogic is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and NetBrain, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our ScienceLogic vs. ServiceNow IT Operations Management report.
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