Most Helpful Review
Best all-around, multi-features single interface, cross-platform monitoring solution for complex environment groupings
The automatic monitoring and customized mapping help our customers to proactively solve network problems
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The most valuable feature is the ability to span multiple technologies and multiple vendors.
It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.
We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.
The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business.
It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time.
It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.
We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us.
There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly.
The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage.
This is a product that does more generally than any of the competing solutions.
SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster.
This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring.
This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis.
The most valuable features for us are the monitoring, the health explorer, and the console.
It takes a lot of the headache out of managing your data centers and software in other places.
This solution satisfies all of the requirements that we need for our Windows-based systems, so if you are using the Windows platform then this is an easy solution.
The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface.
We no longer have to manually search for problems because we are alerted when something in the network goes down.
The most valuable feature is the monitoring of resources.
It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature.
The threshold alerting is the most valuable feature.
The dashboarding definitely needs improvement.
With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.
The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back.
The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it.
While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.
Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of.
We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us.
The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information.
Of course, price is always an issue with Microsoft and could be improved.
It lacks certain details that other products do better, like granular access and better application monitoring.
Then there is also an issue with capacity and limited space. That is something that needs to be improved.
All of the areas of reporting are very bad and need to be improved.
The end-user components, including the dashboards, the administration console, and the web console, need to be improved.
The console feature is very poor, and it would be very good for us if this were improved.
On-prem network monitoring is something that could be improved drastically.
I would like to see better support for monitoring Unix-based systems.
One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in.
The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.
I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated.
Pricing is too high relative to how many devices we use. The price list is not linear to number of devices.
I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring.
Pricing and Cost Advice
We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization.
We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost.
Cost was a factor when selecting this solution, but it just did everything we wanted it to do.
Our licensing costs are 10,000 euros over three years.
We looked at PRTG and SolarWinds. From a cost side perspective, compared to PRTG, and from what you get back from it, PRTG was sort of a hands down the winner.
While I am not the person who deals with pricing, I would say that we pay around 1000 pounds a year.
It is about £4,500 for the first year, then about another 15 to 20 percent annually after that. So, we are looking at about £1000 running costs a year. When you think about how much an outage costs per minute, it's negligible.
If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out.
If you have a Microsoft Enterprise Agreement, then this is part of the agreement.
Our licensing fees are approximately $30 per user, per month.
The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive.
I'm not sure, but it's expensive. We don't pay any additional fees.
Pricing is reasonable compared to other products.
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Also Known As
|PRTG||System Center Operations Manager, SCOM 2012|
|PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.||System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.||Ipswitch WhatsUp Gold's a layer 2/3 discovery results in a detailed interactive map of your entire networked infrastructure. One affordable license lets you monitor any mix of networks, wireless controllers, servers, virtual machines, applications, traffic flows and configurations across Windows, LAMP and Java environments. It Manage networks, traffic, physical servers, VMs and applications with easy-to-use and customizable maps, dashboards and alerts. WhatsUp Gold streamlines workflows by letting you initiate management tasks directly from the interactive map. Additional Features include: Application Monitoring, Network Traffic Analysis, Configuration Management, Discovery & Network Monitoring, Cloud Monitoring, Virtual Environment Monitoring, Distributed Monitoring and Failover Manager.|
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