Dynatrace Reviews

We use Dynatrace to monitor the API performance of the server.

Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline.

The most valuable feature is the auto-baseline because I don't have to set it with Dynatrace. With New Relic, we had some problems with the configuration.

I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace.

Dynatrace is quite stable. I don't have any issues with it. With Dynatrace we need to upgrade and restart often. New Relic is more stable than Dynatrace.

I have not had any issues with the scalability of either New Relic or Dynatrace. They are both quite scalable.

Currently, we get the vendor support directly. Their support is adequate.

Last time we were using another APM and the company discontinued the APM product, so we had to switch.

The initial setup of Dynatrace is quite easy.

We implemented the installation ourselves without any issues or problems at all.

Our most important criteria when selecting a vendor are the features and local support of the agency. Those two along with pricing are very important. 

The reason we eventually chose Dynatrace was for the automatic (auto-baseline) of detection for the API performance issues.

We use New Relic as well in the same facilities.

I will rate the software a nine out of 10 because they are able to help solve our issues for us even though we don't understand the system fully. 

To make it a perfect 10, Dynatrace needs to implement the features from New Relic in the dashboard so that I can monitor my own performance. Even though New Relic is not as good as Dynatrace, I have to understand my own system. I set each parameter manually before every launch by five minutes.

I would suggest to prospective buyers to evaluate both Dynatrace and New Relic to see which features are best for your company. 

If you are not sure about the system requirements, choose Dynatrace. If you understand your own system and know by seeing a network outline exactly what you need for support, then choose New Relic.

User performance monitoring; to be able to proactively understand the user experience on our site.

• Ability to identify which pages are slow and cause frustration for our users.
• Ability to identify user browsers, user geographical location.
• Email alert and mobile app alert are very useful for informing the team that something is going wrong.

User Sessions. I am able to tell what the user experience is like on the web pages.

Also, I'm able to drill down to identify problem issues.

I would like the ability to export a user session into csv format. (I am aware that I can export a user session via a webhook).

Dynatrace has significantly increased a lot of our troubleshooting capability. As IT support team spends less time, they can focus more on other things.

The most valuable feature is that we can see every database call executed from Java applications. Since most of the workload of applications are database-based, it is important to see and analyze SQL statements. Dynatrace provides the ability to drill down to different dashlets and see what is going clearly, which is extremely useful.

The second valuable feature is that we can catch every transaction in our applications. It is important to see all requests end-to-end and have the visibility into performance that we needed.

If you have many distributed servers, you will need to install or migrate every agent. This can be a problem if you have too many, and it takes time.

Customer service is good but I got answers late for some tickets opened recently.

PurePaths that start from method sensors (method entry points) cannot be grouped in any application and displayed under DefaultApplication.

The product runs perfectly with our application servers and collects data that we needed.

It is flexible enough to add desired measures and method level sensors into application code. We can see method-level details.

Our primary use case is application performance monitoring.

It helps with monitoring KPIs.

• Security
• Automation monitoring

I would like them to add serverless capabilities, because everyone is going there.

The stability is rock solid. We put a lot of stress on it.

The scalability is amazing. It is the best. One of our customers is a massive healthcare customer.

I am a partner, so I know people in technical support who I can contact.

The integration and configuration was easy.

We have seen ROI with this product.

The price could be improved.

We also evaluated New Relic and AppDynamics. We chose Dynatrace for the hybrid version and price.

I want to tell people about its hybrid security capabilities. A lot of people have legacy experience with the tool, so it is valuable. They would not have to reinvent the wheel.

We use a hybrid environment, so we have to use the both AWS and on-premise versions.

The product is integrated with Splunk and ServiceNow. It integrates easily with them.

We use it to see a clear view of the system overall and monitor applications effectively and proactively. We also use it on our core software.

It collects and analyses information with AI, which is useful.

Session recording is one of the innovative features, which could be very useful for developers and the marketing team.

Regarding features, it would be good if there would be some features regarding app security.

It is quite expensive for startups. 

• Monitoring and problem diagnostics.
• Control of the whole application layer.
• Used for Java apps and full stacks.

It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis.

• IA correlation
• Global overview of all app layers, including web servers
• Database
• Intermediate elements
• Load balancer

• They should provide a guide to arrive at the solution for non-super experts.
• Improve upon the possible benefit, especially if the problem is solved.

We leverage on Dynatrace technology to trace and identify issues in the test environment before launching to production.

We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment.

PurePath is the feature that I personally find important. With PurePath, I am able to find the root cause of the error or bug existing in our system.

A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away. It has a lot of cool features, however they are too complicated for a new user to start with.

We use Dynatrace to help deliver the complete end-to-end performance experience presenting results in both an IT and business context.

Dynatrace has helped our customers to rapidly resolve performance issues, and most importantly, to correlate the results with the real user experience. 

The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration.

Product pricing could be improved.

Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution.

Dynatrace is the market leader for good reason. The company sees the future of APM and starts to deliver the functionality way ahead of many others.

We chose to partner with Dynatrace, not just because it is the market leader, but because they demonstrate the values that we feel are important to our customers, such as: 

• A consultative approach
• Customer centric account management
• Ensuring that customers experience the benefits of the solutions.