Jamf Pro Reviews

We need remote hardware and software management. We are a half on-site half offsite workforce over two office locations. We need to be able to deploy hardware and software catered to each department at a quick pace. Jamf works perfectly for this. 

The ability to script executions of CLI-based solutions is second to none.

We needed an MDM solution that would meet our InfoSec needs on data/hardware/software deployment. We also needed a way to revoke the same data/hardware/software if required.

Jamf filled all of these needs.

The solution allowed software deployment without having to use admin credentials and remote control sessions. Jamf cut the time it takes to deploy a new machine to a new user. We are able to group departments quickly and deploy the correct work environment every time.

Jamf also keeps a store and list of our available software titles that the end-user can choose from if needed. Once they find the title they need they can download and install it on their own without creating a ticket with the IT department. This saves us a lot of time.

The self-service portal and auto-enroll are great.

Self-service has reduced the number of your support tickets incredibly. End users are able to search for and find available and approved software and download and install it themselves. This has saved time for both the end-user and the IT department.

Auto enroll is a fantastic feature integrated into the system. We buy direct from Apple. Once purchased they are entered automatically into our auto-deploy script. It keeps our equipment safe and reduces the time from Box to EU.

An easier way to deploy Full OS upgrades would be a great start. For use to deploy Big Sur we needed a bunch of scripts and two different ways to deploy. Once Monterey came out our script no longer worked. If Jamf could work with Apple to get the App Store deployment of the OS upgrades to work that would be great.

Another feature that would be great would be a way for an App Store Application deployed by self-service to be forced to update to the latest on the App Store. Many apps, especially Office, lag behind and an uninstall and reinstall is required to fix the issue.

They need to scale the self-service header.

I've used the solution for six years.

I have not had one problem using the Jamf Cloud solution.

It scales well.

Support has been great for the few times I had to use them. They offer a very quick response. 

Positive

We did not use a previous solution. We imaged all the machines.

We used a kickstart consultant.

The vendor we used was very capable.

I'm IT. I don't concern myself with ROI. My concern is keeping the company running. Cost is a factor, however, uptime is more important.

The cost is average. The setup is not that bad. We used one of Jamf's quick kickstart consultants to get us going.

I had used Jamf at a previous job so brought it over.

I'd advise potential users to just get it if you manage Apple Devices.

We offer software to users via self-service and push applications out for major security releases when needed. We also use it to block software from running.

Aside from software distribution we also use it for management of security settings and monitoring of systems for security compliance.

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years. I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale.

Currently, only a small team manages over 500 Macs with plans for growth over the next two years. In the past, I have managed over 2000 devices with only two administrators. This wouldn't be possible without Jamf Pro.

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention.  

Extension attributes are key for compliance monitoring and overall client health statistics. The ability to get any information from machines via a script is so useful.

Smart groups are important for all of the above and much more; it's so easy to scope items to systems if you know how to create the groups. All of the above are probably the most powerful and useful features of Jamf Pro.

• Patch management is lacking greatly; more options are needed in order for us to consider using it at all.
• An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. 
• I would also say that configuration profile payloads need updating to remove old ones and add new ones.
• I would love to see any update on Jamf admin; it's very much in need.

We manage macOS and iOS devices using Jamf Pro. We are a K through 12 school district and have single users and shared devices. We use Jamf Pro to set up and keep all our Macs and iOS devices up to date and make sure all our corporation's software is installed. Jamf has the ability to not only deploy configuration profiles but also deploy management policies. This allows for a total deployment tool to manage all aspects of our fleet.

Jamf has given us the ability to manage and make live changes to our entire fleet at a click of a button. At any time, I can see a user's devices, what their IP is, what apps they have been using, and any pending software updates. This allows us to give real-time updates and reports to management and allows our IT staff to better assist our end-users in our organization.

Policy management is very valuable to us. It can do so many things - from setting up accounts to installing new software or just editing a .plist file. It can do it all! 

You also have Jamf's recon tool that keeps your inventory up to date and allows you to pull real-time reports of your devices. 

With the countless API integrations and Jamf Marketplace add-ons, Jamf is customizable and is a total device management tool for Apple's ecosystem.

The mass update management tool could be better. We need the ability to tell Macs on next check-in to run all software updates that are pending and authenticate this via bootstrap and root. It should offer a run-on login window so no client needs to be logged in.

There needs to be a mass policy change tool. We would like the ability to make changes to multiple policies at the same time. For example, 50 Printer policies for different printers. We'd like to be able to change the scope or change the driver on the policy en-masse.

I have been using Jamf Pro for five years. 

The product is very scalable! There are tons of API integration and add-ons. Also, Jamf has zero-day support and is always adding new things.

Jamf is fast to reply and if the person you get doesn't know the answer they will stay with you through the process and help you find the answer.

Positive

We used Meraki MDM. We switched as it could not do everything we needed and we needed a complete management solution. 

New users should make sure they pay to do the onboarding, and then, once onboarded, attend Jamf user groups and join the Jamf Heroes group.

We did not evaluate other options.

The primary use case is to manage everything Apple in our environment. This includes everything from assigning the asset to the user, controlling licensing via the App Store, custom policies, and configurations.

The goal is to ease the burden on our Service Desk, while also enabling the user to be more self-sufficient.

In the past, I have used many MDM solutions and most of the time it came down to poor documentation with them compared to Jamf.  We found the resources provided were more then enough to get us up and running. Plus, the continued support from their staff has been awesome! 

We have found Jamf to be the critical part of everything.

Having the ability to automate our workflows has been great. Also, having the knowledge base of other Mac Admins at our disposal with the Jamf Nation, that's something that very few if any, MDM providers have.

We currently have a zero-touch workflow, where we are able to deploy the full MS Office Suite, complete encryption, and block activation lock, all while the device is being enrolled for the first time.

The user doesn't have to reach out to IT at all during the process, which definitely improves the onboarding experience.

The most valuable feature is Jamf Nation. It contains valuable information, tips, tricks, and resources to go to when you might have issues. Oftentimes, the issue you are facing isn't something new at all. There are always others who have run into it and can provide valuable insight to resolving it. If it is something completely new, you have a plethora of other admins at your disposal who are able to quickly assist you.

Integrated patch management is easy to keep your software up to date on devices

Painless app deployment means that we can simply package and deploy. With some other MDMs, you have to convert to a proprietary file or have to upload multiple files to properly complete the loop.

One of the big areas in need of improvement is automated device naming for computers. You can do this via mobile devices in the pre-stage but not for computers. Having the ability to assign devices to a specific pre-stage enrollment group, and having said group identify all of the systems via a specific prefix/suffix, would benefit us a lot and keep better consistency when it comes to users' machine names.

Improved Patch Management is something that is in the works, I know, but having access to more applications or even improving the method to organizing/configuring patch management will be beneficial. Currently, setting it up is a painful process.

I've been using Jamf Pro for the past four years.

Stability-wise, our experience has been very good. There have been instances of downtime, whether it be scheduled or not, but for the most part, everything has been up and running consistently. 

The downtime I'm referring to is either scheduled maintenance (because we are a cloud hosted environment) or there have been server outages with AWS.  Overall though you can quickly pull up details regarding those pieces.

From the perspective of stability with the product on a day to day basis, its stellar.  Being cloud hosted we have been able to consistently add new policies, devices, scripts, running things every 15 minutes on our fleet and never any hiccups.

We use Jamf Pro's hosted services. Scalability has never come up and performance has always been top-notch.  The only slowness is when your internet is lacking.

I would say tech support has been great overall. Sometimes, it's a bit tricky to get the point across or even to identify the root cause, and it might take a couple of back and forth encounters, but once that clears up then it's a smooth experience.

Before we implemented Jamf at a previous workplace, we were using AirWatch to manage our mobile devices and binding our Macs to AD using Centrify. We switched to Jamf to improve mobility for our users as well as alleviate account issues with binding.

The initial setup was pretty straightforward, to be honest.

You needed to configure some prerequisites with Apple (ABM, APNS, VPP) but once everything was up and running, the rest was pretty seamless. The hardest part is taking a high-level look at your environment and determining how you want to manage the devices with the various scopes.

We implemented it via Jamf directly.

It is hard to put exact numbers on ROI but it's also hard to even think about the things we are doing now if we take Jamf out of the picture.

It's hard to say with this.

A lot of the resources are great and enable Admins to configure the environment solo for the most part. I would recommend you have at least one of the Admins go through the training course to better enable themselves.

Depending on how much support you require, it might make sense to add that to the licensing agreement. I've seen the difference in the support structures, first hand, and I definitely enjoyed the dedicated support tiers.  

We did a POC for AirWatch (which we had for mobile already), InTune (back then, it was very much in its infancy), and Jamf.

Using this solution has brought order to chaos.

We use Jamf to manage labs and laptops. It was a huge pain bringing in the different Mac computers/setups/software under one roof. No one knows what life was like before automated enrollment (formerly DEP). We currently are on-premises but are strongly moving toward the cloud.

I think the price difference to NOT MANAGE our own servers is small compared to saving me hours of headaches looking for and testing solutions/upgrades. 

Using this solution has brought order to chaos.

The biggest things that Jamf Pro has done are:

1. Support my Tier 1 tech support to quickly help our users
2. Empower our users to help themselves with our Self-Service portal.
3. Save my sanity before I almost decide to change careers. I love what I do but Jamf Pro makes my job 'fun' to do, especially when the need to replicate solutions diminishes because of Self Service!

There are many valuable things in this solution.

The design of the GUI, as compared to other solutions, really makes a difference. There are other software products that we use in-house that I specifically avoid because the interface is not as easy to use, a headache for reporting and frankly, not too good to look at. GUI Design matters to me. 

I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal.

Wishful thinking on that last one because Jamf recently acquired DigiCert. One can only hope.

I have been using Jamf Pro for more than seven years.

In terms of the company, I think they are going in the right direction so it seems stable. They've been acquiring smaller companies every year adding to the Jamf Pro feature market.

Jamf Pro is definitely scalable. Companies can start out with three computers and go up to ten thousand if needed.

Jamf Support post-setup is reliable.

We did not use another solution prior to this one.

I was considering other solutions many years ago and it was my techs that convinced me on Jamf. After all, if they suggested it, that usually means they will use it. Any complaints usually lead me to say "You wanted it. Let's deal with it or find something better."

I'm still waiting seven years later for a 'better' proposal. ;] 

If you're new to Jamf Pro it may seem complex at first, but that's with anything new and different. Overall, I feel that the initial setup is straightforward.

We had Jamf do the setup. They contracted but I would say that the person they sent was knowledgable, efficient, and supportive.

My ROI is one hundred percent.

The setup is pricey upfront for support and setup. However, I do think it's necessary to get your environment up and running, especially if your techs have not been exposed to Jamf Pro yet.

The prices definitely could be better for smaller companies.

My advice is to get the Training Pass. Train your staff, otherwise, you're wasting your money on any software in general (not being used).  

Our two-person IT team uses Jamf to manage more than 10,000 macOS and iOS devices across the globe. We use it to manage all Apple devices from new mergers and acquisitions. 

Jamf Pro centralizes management for all corporate Apple devices, and Jamf Self Service has helped us eliminate unnecessary help tickets. We opted for Jamf Cloud, which has reduced our workload because Jamf takes care of all the maintenance, upgrades, and backups. 

The solution's tightly integrated workflows have made it easy to deploy, manage, offboard, or reissue a device. Jamf also offers support for the latest Apple OS and hardware on the same day they are released.  

Automated Device Enrollment workflows are great for zero-touch deployments, vital in the current global context. With Automated Device Enrollment workflows, we can deploy new Apple devices directly to end-users without help from the IT support team.

Jamf Pro and Intune conditional access integration also offers secure access to corporate data. Jamf Connect allows us to integrate and manage cloud identity providers locally on Macs. We can also integrate Jamf Pro and Jamf Protect for great remediation workflows that ensure the devices stay secure and compliant.

It would be nice if Jamf added an onboarding tool integrated into Jamf Connect during the automated DEP enrollment workflow. It would also improve the user experience if Jamf integrated native macOS notifications, with the option to interact within the notification center.

The Jamfhelper tool could be enhanced with features like a progress bar, dropdown list, and shutdown deferral. Also, it would be really great if we could get an option to export policy logs for reporting purposes.

We've been using Jamf Pro for more than seven years.

Jamf is really stable.

Jamf's scalability is good.

Jamf Support is great, and they provide premium 24/7 support, with a dedicated support engineer as well. It's been a great experience so far.

Positive

We formerly used VMware AirWatch earlier, but we switched to Jamf because AirWatch didn't support the latest Apple OS and hardware releases. Also, VMware's support and user community weren't as good as Jamf's.

The initial Jamf setup was straightforward, but we had to tweak things based on our requirements and existing environment. We had help from Jamf Professional Services and Support during the initial kickstart session.

We opted for Jamf Professional Services, and they helped a two-person in-house team, including me, implement the solution.

You'll see a return in three to five years.

You can find Jamf's pricing online, and I would recommend contacting their sales and support staff to see if they can offer any additional discounts.

I rate Jamf Pro 10 out of 10. It's a great product, and I think it's the gold standard for Apple enterprise management.

We're moving from on-prem to cloud. It's a significant improvement because our previous on-prem solution for the Apple Mac we quite frail. But the kits we're using were out of warranty, so we were looking for a cloud solution that's easy to manage and partner up with.

For me, the most helpful feature is Jamf's smart groups. I also like the capabilities of the small groups because it gives you a nicer, cleaner, more polished view of your dashboard, and the dashboard is a lot more customizable for an administrator than Workspace ONE. With Workspace ONE, you have to navigate, and it isn't easy to articulate to leadership what it means if you're a non-technical person.

I would like to see Jamf add more training tutorials and documentation.

Jamf Pro, we just bought our own instance about three months ago, and for the last six months, I've been upskilling myself in that space. I think I'm convincing my colleague to reconsider our setup. At work, we use scanners in Workspace ONE because I know that Apigee also offers quite a bit of technology around that space as well.

Jamf is far more stable than Workspace ONE.

I think Jamf is definitely scalable. 

My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.

Installing Jamf is pretty easy once you understand how DEP works and how to enroll devices. Zero-touch because we were aiming for a zero-touch environment, and it's entirely in the cloud. I'm not an expert in Jamf yet— I'm still learning— but for me, it was a lot easier to understand than Workspace ONE. Navigation is straightforward. It's not hard to create policies and manage the device. It's a lot simpler to create smart groups, view inventory, and see what the estate looks like. Jamf makes it easier to create a roadmap by giving me that view of where we need to be.

Jamf is quite up there. It wasn't the cheapest solution, but it's reasonable.  Apigee was cheaper than Jamf.

We were looking to put our Apple environment in Workspace ONE, and it didn't work well. It worked when we tried SCCM, but it wasn't something we were fond of based on who our partners were. So we looked at Parallels as well. 

I would rate Jamf nine out of 10.

We manage about 2,300 macs in our enterprise. Most of the devices are used by developers.

Right now, we manage only basics in our mac fleet. Like having a compliant mac, get the VPN Anti Virus, Firewall NoMAD, and other basic software on it. Also, users have the option to get additional software via self-service. So, when a user gets a device from us, it is pretty "vanilla" and they can customize the device themself. 

Additionally, we configure the device for printing and proxy usage.

We are aiming to manage a lot more with Jamf, which is certainly possible. At some point, we also want to make the mac available for all users, not just developers. Jamf will immensely help us with this goal.

Jamf pro gives you the best tool to manage your Apple macOS fleet in your company. Unfortunately, Apple is limiting the way you can manage macs compared to how you manage Windows devices. Therefore you need an elegant strategy to manage your devices. Jamf pro helps you with that. The combination of the Apple MDM commands and the Jamf binary helps you to get the most out of it.

Everything Apple does not enable with MDM commands, you can take care of with scripting and custom policies. With that, your options are almost endless for managing your Apple macOS devices.

I have been using Jamf pro since May 2015 and there is no other vendor who does such great work, helping you succeed with your macOS devices.

If you want to manage macOS devices in your enterprise and want to make it as easy for the user as well as for the administrators, you should use the DEP with Jamf Pro. It makes it very easy to deploy a new Apple Mac to a new user. IT does not need to touch the device even once. You could ship it directly from the vendor and all the user needs is an internet connection and their credentials. At the end of the setup, the user has a fully managed and functional Mac to use within the enterprise.

The integrated patch feature is good but needs some tweaking. As of now, there is no option for the user to defer the installation of a patch. You can either give them the option to install the patch through self-service, which needs an active part of the user to do it, or you can force the installation. However, with the force of the installation, there is potential data loss, because an App that you want to patch needs to be closed for it to work. The information explaining that the app will be closed for patching is almost not noticeable for the user.

Therefore we do no use the integrated patch management technology and build our own logic to work around it.

We have been using Jamf Pro since May 2015.