Anonymous UserGeneral Manager at a comms service provider
Anonymous UserNetwork Administrator at Katonah Lewisboro School District
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is easy to implement."
"The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add."
"The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA."
"Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues."
"Remote enablement feature and access to internal resources on the VPN."
"Maas360 uses distribution groups to deploy apps, which makes it a bit easier than, for example, Intune."
"We've found the scalability to be very good."
"All features that we have deployed are useful. We do access office emails on our smartphones, and we have complete sync with Active Directory. Our calendar also gets synced in the MaaS360 application. We also ensure that the data from these official applications is not being misused by any of the employees. We have disabled cut, copy, paste, and all such features. It ensures that all the official data that our employees have on their smartphones is secure. Security is the paramount feature that we value in this product."
"Users love that instead of having to wait for tickets to be resolved, they can open an app and run a specific policy."
"We were able to dramatically enhance our cybersecurity, and better support our users."
"It's a great way to keep track of all of our licenses and the software we use daily."
"The full API lets us write custom scripts and apps to enhance even further the end-user experience."
"The features that have been the most life-saving for us are pre-stage enrollments and self-service."
"Policies are a great feature that allows us to push certain restrictions to devices that require them, such as the younger generation of students we have."
"The design of the GUI, as compared to other solutions, really makes a difference."
"The Self Service feature, which allows us to make apps available to our staff and students was essential."
"Local technical support would be helpful."
"We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment."
"The look needs to be updated and it could be simpler to use."
"The user interface could definitely use some improvement."
"User interface is basic and not very intuitive."
"The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful."
"The user experience really isn't so good."
"When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."
"If it could do ticketing and non-Apple devices then that would be huge."
"This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration."
"There is still no feature for properly patching T2 Security Chip-enabled Macs."
"A more modern UI in the next release will make the product absolutely perfect."
"The ability to ask a device to run a policy regularly would be a real advantage."
"An in-house chat room would be a great way to communicate with your team when you aren't physically present with them."
"I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal."
"I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups."
"Fees are monthly and it's approximately $8 per user."
"Price is something for which we are always under pressure. If we have to look at the MaaS deployment, the price definitely has to come down. This is clearly one of the areas that we will have to work on, not only as a provider to our customers but also as a consumer of this service."
"I feel the pricing to be very high."
"The cost of this solution is expensive but worth it."
"If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer."
"With respect to pricing, Jamf Pro is the better bet."
"The total ROI is worth every penny."
"The setup is pricey upfront for support and setup."
"Setup and licensing prices are getting to be too high."
"The cost of Jamf is certainly worth the investment."
"I know that as a school we get a discounted price, which is good because without it we would not be able to afford it."
MaaS360 with Watson is the industry’s first and only cognitive unified endpoint management (UEM) platform, enabling a smarter approach for enterprises to manage and secure all endpoints plus their users, apps and content.
MaaS360 can be used to manage disparate endpoint types—including smartphones, tablets, laptops, ruggedized devices and the Internet of Things (IoT)—all from a single console.
IBM MaaS360 is ranked 6th in Enterprise Mobility Management (EMM) with 9 reviews while Jamf Pro is ranked 2nd in Enterprise Mobility Management (EMM) with 32 reviews. IBM MaaS360 is rated 7.8, while Jamf Pro is rated 9.8. The top reviewer of IBM MaaS360 writes "Provides access to local resources without a VPN, scales well, and it's easy to use". On the other hand, the top reviewer of Jamf Pro writes "Good workflow automation that we use to create a zero-touch onboarding for our users". IBM MaaS360 is most compared with Microsoft Intune, VMware Workspace ONE, Cisco Meraki Systems Manager (MDM+EMM), SOTI MobiControl and MobileIron UEM, whereas Jamf Pro is most compared with Microsoft Intune, VMware Workspace ONE, SCCM, Cisco Meraki Systems Manager (MDM+EMM) and SOTI MobiControl. See our IBM MaaS360 vs. Jamf Pro report.
See our list of best Enterprise Mobility Management (EMM) vendors.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.