Jamf Pro Pros and Cons

Jamf Pro Pros

reviewer1297662
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government with 10,001+ employees
The Smart Groups have been very beneficial for quick reporting when a critical, out of cycle patch is required.
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reviewer1278561
District Technology Support Technician at a K-12 educational company or school with 1-10 employees
The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage.
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Glenn Tommey
Apple Administrator | Jamf Service Manager at a university with 501-1,000 employees
It is a first-rate product and well known in the industry as the gold standard for Apple device management.
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Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
427,071 professionals have used our research since 2012.
Cheryl Lynn Baterna
Director, Mac Technical Support at Marymount Manhattan College
The design of the GUI, as compared to other solutions, really makes a difference.
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Scott Bordoni
Head of Operatons and Data Protection at a tech company with 51-200 employees
We were able to dramatically enhance our cybersecurity, and better support our users.
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reviewer1247193
Mobile System Administrator - End User Experience at a healthcare company with 10,001+ employees
Automating the refresh of the devices is huge for both sides of the end-user experience.
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reviewer1243482
User at a K-12 educational company or school with 501-1,000 employees
The Self Service feature, which allows us to make apps available to our staff and students was essential.
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Lee Litzsey
Endpoint Support Technician at Waddell & Reed Financial
The user interface is great.
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Jeffery Anderson
Support Team Lead at a media company with 1,001-5,000 employees
The time that we save in hours for new deployments, redeployments, application upgrades and OS upgrades more than makes up for the cost of the product.
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reviewer1373802
IT Support Technician at MLSE
Being able to push out elevation policies to users on an Adhoc basis helps us when users are not in the office.
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Jamf Pro Cons

reviewer1297662
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government with 10,001+ employees
I can only say that I would love to see a more customizable dashboard.
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reviewer1278561
District Technology Support Technician at a K-12 educational company or school with 1-10 employees
Technical support is in need of improvement.
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Glenn Tommey
Apple Administrator | Jamf Service Manager at a university with 501-1,000 employees
There's only one thing that I would like to see improved. It's potentially being worked on right now, actually. That is the ability to provide remote support access to use those devices. I'd like it to work in a similar manner to Desktop Central or other solutions like Team Viewer.
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Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
427,071 professionals have used our research since 2012.
Cheryl Lynn Baterna
Director, Mac Technical Support at Marymount Manhattan College
I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal.
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Scott Bordoni
Head of Operatons and Data Protection at a tech company with 51-200 employees
This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration.
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reviewer1247193
Mobile System Administrator - End User Experience at a healthcare company with 10,001+ employees
Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking.
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reviewer1243482
User at a K-12 educational company or school with 501-1,000 employees
I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups.
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Lee Litzsey
Endpoint Support Technician at Waddell & Reed Financial
The solution should offer beta testing for new products.
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Jeffery Anderson
Support Team Lead at a media company with 1,001-5,000 employees
Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync.
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reviewer1373802
IT Support Technician at MLSE
I think that there should also be more integrations with Jamf that could better the intelligence-gathering when making business decisions.
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Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
427,071 professionals have used our research since 2012.