Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage.
The time that we save in hours for new deployments, redeployments, application upgrades and OS upgrades more than makes up for the cost of the product.
Automating the refresh of the devices is huge for both sides of the end-user experience.
The Self Service feature, which allows us to make apps available to our staff and students was essential.
The design of the GUI, as compared to other solutions, really makes a difference.
Policies are a great feature that allows us to push certain restrictions to devices that require them, such as the younger generation of students we have.
The features that have been the most life-saving for us are pre-stage enrollments and self-service.
The full API lets us write custom scripts and apps to enhance even further the end-user experience.
It has a user-friendly menu that helps manage special purpose devices for security.
One of the most valuable features is the ease of moving items from one configuration to another; it's a Windows-like setup. Also, the admin console is very easy to manage and to move through.
Among the valuable features are managing configurations of all devices and being able to remote into devices... We send out configurations for each site that has its devices. Each site has a different configuration, and SOTI manages each configuration for each site
We use the Lockdown Kiosk Mode feature on all of our devices. We use that so that the operators can't change any settings in the background, and so that the applications they run are immediately available to them. It's a good feature.
It gives us the ability to manage our mobile fleets and push out updates quickly for all of our internal applications to keep the business running. We can push an app update out in minutes...
The admin part, where I'm adding users, is not too bad. It's easy enough to use.
The remote control technology and screen-sharing absolutely help us resolve issues faster. If there is a remote user who has difficulties or does not understand an error or a problem or a crash, the support team can remote control the phone and see right away what is on the screen and act on the problem. We can debug, we can help, we can reboot the phone.
The Lockdown Kiosk Mode is very useful... When you have 9,000 people remotely using your applications, you want to make sure that they don't play with Facebook while they're supposed to be working... It also prevents installation of software that could be harmful or compromise the security of the phone.
Technical support is in need of improvement.
Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync.
Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking.
I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups.
I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal.
An in-house chat room would be a great way to communicate with your team when you aren't physically present with them.
The ability to ask a device to run a policy regularly would be a real advantage.
A more modern UI in the next release will make the product absolutely perfect.
The quality of the support service is poor. The headquarters are not very responsive. And, the actual quality of the software has its drawbacks.
For the most part, the application deployment works well. Occasionally, when moving a gun, we'll see that we have to manually intervene, when working with the setup.
I would like them to improve the process of enrolling Android devices. It's much more difficult to enroll Android devices than it is Windows CE devices. There are a lot more steps required.
Where they need improvement is not as much on the technical side but, rather, on their communication. In general, that has been poor. Account management and communication could be greatly improved...
The main feature that we would like to have with Soti is the ability to push an iOS update without having people come to my office. That is the main reason why we went with Soti. And that feature is not working on my version.
They could organize the software a little bit better, where you access things on the console. It seems like I have to click in three different places in order to get it to go to one area. I should be able to access pretty much any point of the server, whatever I need to touch, from a panel, without having to go click on a menu, then click on the profiles, then click over on Server and go back up to the top and click on the type of device that I have, just to get my applications to show.
I wish I had the ability to select an app singly and install or refresh it, instead of having to go into the application controls and assign it to a group. I wish there was a spot that listed all my applications. I could go into a single one and refresh or update. It's not very easily accessible, per application.
You need to get used to the admin console. I think it could be improved. It's not the best I've seen. Certainly, the software has a lot of features so you necessarily have some complexity in the interface, but I've seen better. They could make it easier in certain aspects.
Pricing and Cost Advice
I know that as a school we get a discounted price, which is good because without it we would not be able to afford it.
The cost of Jamf is certainly worth the investment.
Licensing cost is dependent on the footprint and foreseen growth.
Setup and licensing prices are getting to be too high.
The setup is pricey upfront for support and setup.
The total ROI is worth every penny.
With respect to pricing, Jamf Pro is the better bet.
If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer.
SOTI's pricing seems to be competitive.
It makes sense to have scanners on SOTI MobiControl, but it makes less sense to have printers because there are fewer features for them, while the price is the same for both.
The pricing is reasonable and the licensing model is very reasonable when compared to some of the competitors in the market. I can speak directly regarding Intune, which is very expensive compared to SOTI.
The solution that we were using costs less, but it didn't offer as much as Soti. It's comparable if you look at it over the five-year term.
There are solutions that can be more aggressively priced, but they may not provide all that SOTI does. It's a matrix regarding what feature you use. You need to compare the features you use and what you are willing to pay for them... SOTI's pricing is okay. It's in the middle... They can provide more aggressive pricing once you start to have a lot of licenses.
They've been pretty flexible with us, because we've changed the way we do our licensing a few times. We did a yearly, and then we went back and we did a quarterly, and I think we're back to yearly right now. We've been able to work stuff out and pricing has gone down since the onset. We've got a better rate per device and it's reasonable. The licensing cost from SOTI usually doesn't scare anybody, away once it's explained.
Pricing is okay, but when you buy your renewal of licenses - at the end of the period or the year - if you have a lot of devices, obviously, it's going to increase. In the end, it's kind of expensive.
I thought pricing was kind of high, but I believe that Soti is probably the best out there for this type of software, so there's not much I can do about that. The licensing is annual, per device.
out of 23 in Enterprise Mobility Management (EMM)
Average Words per Review
out of 23 in Enterprise Mobility Management (EMM)
Average Words per Review
Compared 53% of the time.
Compared 24% of the time.
Compared 5% of the time.
Compared 36% of the time.
Compared 35% of the time.
Compared 8% of the time.
Also Known As
|JAMF Software Casper Suite||MobiControl|
|A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.|
SOTI MobiControl, our award-winning mobility management solution provides the ability to securely manage mobile devices and connected peripherals, applications, content, and email. With MobiControl's advanced security and management features, businesses have granular control of how mobile devices are used for business, and how data is accessed to ensure sensitive corporate information is kept in authorized hands only.
Learn more about Jamf Pro
Learn more about SOTI MobiControl
|Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's||Citizen Mexico, Sanctuary Housing, PENINSULA HOTELS, East Orange High School, Andrews Distributing, Amey Plc, American Airlines|
K 12 Educational Company Or School31%
Software R&D Company33%
K 12 Educational Company Or School11%
Comms Service Provider9%
Software R&D Company20%
Comms Service Provider11%
See also Jamf Pro Reviews, SOTI MobiControl Reviews, and our list of Best Enterprise Mobility Management (EMM) Companies.