Jamf Pro Reviews

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Real User
District Technology Support Technician at a K-12 educational company or school with 1-10 employees
Feb 03 2020

What is most valuable?

The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage. Some other MDMs don't offer the full range, but we know if it is possible then we can do it with Jamf… more»

How has it helped my organization?

Things are more automated, so we can be much more hands-off while having greater visibility into what is going on in our environment. We used to have to touch every iPad multiple times per year; with the innovations that Apple has come out… more»

What needs improvement?

I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it… more»

What's my experience with pricing, setup cost, and licensing?

I know that as a school we get a discounted price, which is good because without it we would not be able to afford it. For us, it is necessary to have a good MDM as the demand for technology rises.

Which solution did I use previously and why did I switch?

We didn't use an MDM before Jamf.
Cheryl Lynn Baterna
Real User
Director, Mac Technical Support at a university with 201-500 employees
Dec 03 2019

What is most valuable?

There are many valuable things in this solution. The design of the GUI, as compared to other solutions, really makes a difference. There are other software products that we use in-house that I… more»

How has it helped my organization?

Using this solution has brought order to chaos. The biggest things that Jamf Pro has done are: * Support my Tier 1 tech support to quickly help our users * Empower our users to help themselves with… more»

What needs improvement?

I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with… more»

What's my experience with pricing, setup cost, and licensing?

The setup is pricey upfront for support and setup. However, I do think it's necessary to get your environment up and running, especially if your techs have not been exposed to Jamf Pro yet. The prices… more»

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one. I was considering other solutions many years ago and it was my techs that convinced me on Jamf. After all, if they suggested it, that usually means… more»

What other advice do I have?

My advice is to get the Training Pass. Train your staff, otherwise, you're wasting your money on any software in general (not being used).
Find out what your peers are saying about JAMF, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: January 2020.
398,259 professionals have used our research since 2012.
Reseller
User
Sep 03 2019

What is most valuable?

The most valuable features are Inventory and Self Service. Inventory is all about auditing your estate (super easy). You can drill into a specific device, check out the… more»

How has it helped my organization?

We were able to dramatically enhance our cybersecurity, and better support our users. Through Jamf, we were able to enforce things like encryption (escrow keys), password… more»

What needs improvement?

This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the… more»

What's my experience with pricing, setup cost, and licensing?

If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer. It will help you get up to speed on the product. It… more»

Which solution did I use previously and why did I switch?

We previously used Profile Manager; however, we found that it was unable to scale as our business grew.

What other advice do I have?

This solution is worth every penny! I don’t know how I got by without it.

Which other solutions did I evaluate?

We did evaluate other options including Xinca (they’ve since been purchased by Jamf as part of the ZuluDesk sale), and Meraki.
Real User
Mobile System Administrator - End User Experience at a healthcare company with 10,001+ employees
Dec 11 2019

What is most valuable?

The most valuable features are Smart groups, branding Self Service, Jamf Connect, and the health care listener. These tools allow information technology to automate… more»

How has it helped my organization?

Jamf has improved patient care and our ability to be more productive when delivering our end-users a nearly zero-touch onboarding experience for their Macs. We have seen… more»

What needs improvement?

Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example… more»

What's my experience with pricing, setup cost, and licensing?

Licensing cost is dependent on the footprint and foreseen growth. I think another positive is Jamf's flexibility to understand what you need to be done while molding the… more»

Which solution did I use previously and why did I switch?

We did use a different solution and still do for other aspects of our deployments. We integrated Jamf to solve our MyCharBedside issues.

What other advice do I have?

If I can give anyone advice, I would go with the hosted product. Jamf is serious about providing a secure and separated hosted environment, as well as working with your… more»

Which other solutions did I evaluate?

We did not evaluate other options or solutions.
Real User
User at a K-12 educational company or school with 501-1,000 employees
Dec 04 2019

What is most valuable?

The Self Service feature, which allows us to make apps available to our staff and students was essential. We can now remove the App Store and all those other app distractions, so students can focus on… more»

How has it helped my organization?

Jamf Pro has made it possible to go to an almost 1:1 student to iPad ratio. Without Jamf Pro, that just would not have been possible to manage. With this 1:1 experience for students, learning and… more»

What needs improvement?

I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups. I would like some of the management features available for mobile devices to also be… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is the one area I feel definitely needs improvement. Setup and licensing prices are getting to be too high. I would like to see the price drop a bit, especially for educational customers.

Which solution did I use previously and why did I switch?

We used Meraki prior to this solution, but it did not have near the amount of features available as Jamf did.

What other advice do I have?

Honestly, it is number one for MDM solutions. I couldn't imagine going with anyone else. It is a great company, with great support and an unparalleled product.
Real User
Support Team Lead at a media company with 1,001-5,000 employees
Jan 06 2020

What is most valuable?

Quick and easy deployment is beneficial when deploying large numbers of devices. The time that we save in hours for new deployments, redeployments, application upgrades and OS upgrades more than makes… more»

How has it helped my organization?

Without Jamf, it would be nearly impossible to manage 700 Macs and 700 iPads. With limited staff, we can manage this number of devices with ease. Imagine having to go to 700 devices to do a software… more»

What needs improvement?

The only thing I sometimes struggle with is file management of our packages which resided on the Cloud instance of the file repository. Jamf doesn't make the Cloud file system visible so there are… more»

What's my experience with pricing, setup cost, and licensing?

The cost of Jamf is certainly worth the investment.

Which solution did I use previously and why did I switch?

Jamf was chosen long before I started with the company.

Which other solutions did I evaluate?

I was not around during evaluation.
Real User
User at a university with 1,001-5,000 employees
Oct 18 2019

What is most valuable?

The most valuable features are Zero-touch onboarding, Self Service, and ongoing policies make out of the box setup a breeze. The full API lets us write custom scripts and… more»

How has it helped my organization?

We could not do the scale and the consistency of support without Jamf. We would have to hire a team of employees and still not have the level of end-user support we can… more»

What needs improvement?

A more modern UI in the next release will make the product absolutely perfect.

What's my experience with pricing, setup cost, and licensing?

The total ROI is worth every penny.

Which solution did I use previously and why did I switch?

We used an old open-source solution but we outgrew its capabilities.

What other advice do I have?

The zero-day support for new OS releases is critical and Jamf always stays right on the tech edge. As Apple adds new features, Jamf is in step along the way to deliver… more»

Which other solutions did I evaluate?

Before choosing this solution we evaluated Radmind, FileWave, KBOX, and SCCM.
Real User
User at a manufacturing company with 501-1,000 employees
Sep 09 2019

What is most valuable?

The most valuable features of this solution are self-service and patch management. Deployment of software is also a huge benefit to us as a company. Inventory can be a daunting task, but with Jamf… more»

How has it helped my organization?

We use zero-touch deployment for all devices, meaning IT is freed up to work on other things. Apple’s deployment programs enable zero-touch deployment by automating enrolment and configuration from a… more»

What needs improvement?

The cloud version sometimes gets a little slow and https:// is always required when entering the URL. There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up… more»

What's my experience with pricing, setup cost, and licensing?

With respect to pricing, Jamf Pro is the better bet.

Which solution did I use previously and why did I switch?

Prior to using this solution, we used SimpleMDM.

Which other solutions did I evaluate?

God, we tried all of them! SimpleMDM was the main one though.
See 26 More Jamf Pro Reviews

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User Assessments By Topic About Jamf Pro

Find out what your peers are saying about JAMF, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: January 2020.
398,259 professionals have used our research since 2012.

Jamf Pro Questions

What is Jamf Pro?

A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Also known as
JAMF Software Casper Suite
Jamf Pro customers
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
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