Jamf Pro Reviews

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Andrew Bowling
Consultant
IT Support Consultant with 201-500 employees
Jul 05 2017

What is most valuable?

Valuable features with Jamf include asset management and application/patch management. I can set policies to manage… more»

How has it helped my organization?

It’s a useful tool for a larger organization to manage its Apple Devices. Jamf has improved the function by putting… more»

What needs improvement?

Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update… more»

What's my experience with pricing, setup cost, and licensing?

I’m left out of the pricing decisions. As a general rule, I think it pays for itself to let Jamf host the server. If you… more»

If you previously used a different solution, which one did you use and why did you switch?

Previously, there was no solution. I had to do everything by hand.

What other advice do I have?

Absolutely get the CCT and choose a technician that has Apple experience. That way, the skills will complement each other.
Anonymous User
Real User
IT Support Engineer at a tech services company with 51-200 employees
Jul 14 2017

What is most valuable?

Gives us the ability to manage Apple devices remotely. We have users spaced throughout the country. There is support for Apple updates from day… more»

How has it helped my organization?

We now make less on-site visits. Jamf has self-service, where you can upload packages and scripts that anybody using a company owned Apple device… more»

What needs improvement?

The technical support needs improving. Not everyone is a master of Jamf and knows the ins and outs of the software. It would be great to have… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not use a previous solution.

What other advice do I have?

Make sure you choose to run it on a platform that others have experience with. They give you options including a Mac server, a Windows server, and… more»
Find out what your peers are saying about JAMF, VMware, Microsoft and others in Enterprise Mobility Management (EMM). Updated: March 2019.
325,652 professionals have used our research since 2012.
jhock
Real User
IT Support Specialist at a K-12 educational company or school with 51-200 employees
Mar 05 2019

What is most valuable?

Lost mode, remote shutdown, and remote wipe.

How has it helped my organization?

It provides an easier way to deploy apps to classroom devices. App requests are now made through a form, instead of giving… more»

What needs improvement?

I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have… more»

What's my experience with pricing, setup cost, and licensing?

For the number of management tools you have available and the ease of deployment, I believe the cost is worth it.

If you previously used a different solution, which one did you use and why did you switch?

No

What other advice do I have?

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an… more»
Christopher Kemp
Consultant
Infrastructure Tech Arch Team Lead at a tech services company with 10,001+ employees
Jan 03 2019

What is most valuable?

Proper MDM management for Apple devices is key. The ability to script makes it fit our needs.

How has it helped my organization?

Jamf Pro allows us to fully leverage Apple and its native tools, as well as create custom solutions.

What needs improvement?

I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple… more»

What's my experience with pricing, setup cost, and licensing?

I think it's on par with other enterprise solutions. It really comes down to how seriously your organization wants to take… more»

If you previously used a different solution, which one did you use and why did you switch?

No.

What other advice do I have?

We consider Jamf Pro to be "best of breed" for enterprise Mac management.
John Mahlman IV
Real User
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
Jan 16 2019

What is most valuable?

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention. Extension attributes are key for compliance monitoring and overall… more»

How has it helped my organization?

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years. I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale. Currently… more»

What needs improvement?

* Patch management is lacking greatly; more options are needed in order for us to consider using it at all. * An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. * I would also… more»
Aaron Tillery
Real User
Technician Level II at a healthcare company with 51-200 employees
Feb 05 2019

What is most valuable?

The ability to deploy scripts to our managed MacBooks for various purposes has proven to be a very powerful tool that we are still learning how to leverage.

How has it helped my organization?

Jamf simplified our deployment during our hand out events in the fall. It specializes in Apple devices, which for us was a plus since we didn't have Chromebooks or other non-Apple devices we needed to manage.

What needs improvement?

Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful. We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or… more»
Michael Conners
Real User
Senior Desktop Engineer - Apple products at a university with 1,001-5,000 employees
Jan 06 2019

What is most valuable?

Imaging and management of our devices are invaluable as we used to have a more manual solution. Rather than depending on others, we can keep things simple which allows us to work smarter.

How has it helped my organization?

We used to need more resources to manage our devices. With Jamf Pro, we can now do more with less. It's the ideal situation.

What needs improvement?

Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we… more»
Derek Lucas
Real User
Information Technology Support Coordinator at a K-12 educational company or school with 51-200 employees
Jan 20 2019

What is most valuable?

* Self-service on the Mac and iOS is a life saver. * It allows us to put software out there for users to install when they need it along printers for the whole campus — saves us hours of work.

How has it helped my organization?

We could not handle the volume of devices as an Apple school without Jamf Pro managing our fleet. It is easy to use, has great support and the best community of people working together that I have found.

What needs improvement?

There are some layout things that could be done to make it easier. For instance, allow us to go to a smart group and see what policies have been assigned to the group, then be able to assign and unassign them right there instead of going into… more»
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What is Jamf Pro?

A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Also known as
JAMF Software Casper Suite
Jamf Pro customers
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
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