Jamf Pro Reviews

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Andrew Bowling
Consultant
IT Support Consultant with 201-500 employees
Jul 05 2017

What is most valuable?

Valuable features with Jamf include asset management and application/patch management. I can set policies to manage... more»

How has it helped my organization?

It’s a useful tool for a larger organization to manage its Apple Devices. Jamf has improved the function by putting... more»

What needs improvement?

Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update... more»

What's my experience with pricing, setup cost, and licensing?

I’m left out of the pricing decisions. As a general rule, I think it pays for itself to let Jamf host the server. If... more»

Which solutions did we use previously?

Previously, there was no solution. I had to do everything by hand.

What other advice do I have?

Absolutely get the CCT and choose a technician that has Apple experience. That way, the skills will complement each other.
Anonymous User
Real User
IT Support Engineer at a tech services company with 51-200 employees
Jul 14 2017

What is most valuable?

Gives us the ability to manage Apple devices remotely. We have users spaced throughout the country. There is support for Apple updates from day... more»

How has it helped my organization?

We now make less on-site visits. Jamf has self-service, where you can upload packages and scripts that anybody using a company owned Apple... more»

What needs improvement?

The technical support needs improving. Not everyone is a master of Jamf and knows the ins and outs of the software. It would be great to have... more»

Which solutions did we use previously?

We did not use a previous solution.

What other advice do I have?

Make sure you choose to run it on a platform that others have experience with. They give you options including a Mac server, a Windows server,... more»
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Christopher Kemp
Consultant
Infrastructure Tech Arch Team Lead at a tech services company with 10,001+ employees
Jan 03 2019

What is most valuable?

Proper MDM management for Apple devices is key. The ability to script makes it fit our needs.

How has it helped my organization?

Jamf Pro allows us to fully leverage Apple and its native tools, as well as create custom solutions.

What needs improvement?

I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple... more»

What's my experience with pricing, setup cost, and licensing?

I think it's on par with other enterprise solutions. It really comes down to how seriously your organization wants to... more»

Which solutions did we use previously?

No.

What other advice do I have?

We consider Jamf Pro to be "best of breed" for enterprise Mac management.
John Mahlman IV
Real User
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
Jan 16 2019

What is most valuable?

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention. Extension attributes are key for compliance monitoring and overall... more»

How has it helped my organization?

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale. Currently,... more»

What needs improvement?

* Patch management is lacking greatly; more options are needed in order for us to consider using it at all. * An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. * I would... more»
Michael Conners
Real User
Senior Desktop Engineer - Apple products at a university with 1,001-5,000 employees
Jan 06 2019

What is most valuable?

Imaging and management of our devices are invaluable as we used to have a more manual solution. Rather than depending on others, we can keep things simple which allows us to work smarter.

How has it helped my organization?

We used to need more resources to manage our devices. With Jamf Pro, we can now do more with less. It's the ideal situation.

What needs improvement?

Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we... more»
Tony Ortegon
Consultant
IT Operations Engineer at a tech services company with 501-1,000 employees
Jan 03 2019

What is most valuable?

Zero-touch deployment is a wonderful feature. Being able to assign systems directly from the manufacturer to new employees has been amazing. Plus with a complete self-service portal, our users have the flexibility to install software they... more»

How has it helped my organization?

Jamf changed our lives completely from configuration, compliance and management. We needed something like a complete Mac shop to help us manage devices all over the world. With Jamf Pro in the cloud, we are capable of managing these systems... more»

What needs improvement?

Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions. It’s even hard for some medium and even large businesses to grasp the exceptionally high cost of the service.
Kyle Ericson
Real User
Systems Engineer at a Consumer Goods with 1,001-5,000 employees
Dec 31 2018

What do you think of Jamf Pro?

What is our primary use case?: We use it to manage Macs and iOS devices. We also use it to install applications and patch devices. There is also the reporting feature that we use too. • How has it helped my organization?: It has made it easy to track and update devices. I love how easy it is to use, and the support is the best in class. • What is most valuable?: I think the SSH part of Mac OS is the best feature, and also I like the way they have the dashboard, and the console is super clean. • What needs improvement?: Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now. • For how long have I used the solution?: One to three years.
Thijs Xhaflaire
Real User
System Administrator
Jan 17 2019

What do you think of Jamf Pro?

What is our primary use case?: Managing macOS devices for our organisation Delivering a seamless experience for users and ensuring their device is up to date, in compliance, etc. • How has it helped my organization?: Compliance, control of devices and mostly the self-service experience for end users.  Fewer tickets for IT due to the self-service/self-help. • What is most valuable?: Self-service, because there's no need for IT Support (scripts/software, etc.)  Zero-touch enrollment for delivering an awesome (it's my MacBook) experience.  • What needs improvement?: More reporting functionalities on mail/export basis with a schedule Maybe a remote tooling functionality for Windows devices (Jamf Remote). • For how long have I used the solution?: One to three years.
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What is Jamf Pro?

A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Also known as
JAMF Software Casper Suite
Jamf Pro customers
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
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