Jamf Pro Reviews

Filter by:Reset all filters
industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
rating
Loading...
Filter Unavailable
Reseller
User
Sep 03 2019

What is most valuable?

The most valuable features are Inventory and Self Service. Inventory is all about auditing your estate (super easy). You can drill into a specific device, check out the… more»

How has it helped my organization?

We were able to dramatically enhance our cybersecurity, and better support our users. Through Jamf, we were able to enforce things like encryption (escrow keys), password… more»

What needs improvement?

This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the… more»

What's my experience with pricing, setup cost, and licensing?

If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer. It will help you get up to speed on the product. It… more»

If you previously used a different solution, which one did you use and why did you switch?

We previously used Profile Manager; however, we found that it was unable to scale as our business grew.

What other advice do I have?

This solution is worth every penny! I don’t know how I got by without it.

Which other solutions did I evaluate?

We did evaluate other options including Xinca (they’ve since been purchased by Jamf as part of the ZuluDesk sale), and Meraki.
Real User
User at a manufacturing company with 501-1,000 employees
Sep 09 2019

What is most valuable?

The most valuable features of this solution are self-service and patch management. Deployment of software is also a huge benefit to us as a company. Inventory can be a daunting task, but with Jamf… more»

How has it helped my organization?

We use zero-touch deployment for all devices, meaning IT is freed up to work on other things. Apple’s deployment programs enable zero-touch deployment by automating enrolment and configuration from a… more»

What needs improvement?

The cloud version sometimes gets a little slow and https:// is always required when entering the URL. There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up… more»

What's my experience with pricing, setup cost, and licensing?

With respect to pricing, Jamf Pro is the better bet.

If you previously used a different solution, which one did you use and why did you switch?

Prior to using this solution, we used SimpleMDM.

Which other solutions did I evaluate?

God, we tried all of them! SimpleMDM was the main one though.
Find out what your peers are saying about JAMF, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: September 2019.
366,918 professionals have used our research since 2012.
kahot
Real User
IT Technician at a K-12 educational company or school with 501-1,000 employees
Apr 03 2019

What is most valuable?

I think the question should be what features have you not found valuable, as all features are useful but if I have to choose the one that stands out for us, it is the… more»

How has it helped my organization?

Rolling out devices has never been easier, Jamf helps minimise the workload on our IT department. Managing a large number of devices requires a lot of manpower and Jamf… more»

What needs improvement?

More software titles in the patch management updates, this will help reduce creating packages for software updates.

What's my experience with pricing, setup cost, and licensing?

If you can afford to go cloud services rather than on premises install go for it, it makes life easier when JAMF handles the physical server and JAMF Pro updates.

If you previously used a different solution, which one did you use and why did you switch?

previous solution was manual control, meaning we have to setup individual devices one by one. Not ideal.

What other advice do I have?

Give doing what you're doing. It works.

Which other solutions did I evaluate?

yeah we did and find nothing compared to what JAMF Pro can do.
jhock
Real User
IT Support Specialist at a K-12 educational company or school with 51-200 employees
Mar 05 2019

What is most valuable?

Lost mode, remote shutdown, and remote wipe.

How has it helped my organization?

It provides an easier way to deploy apps to classroom devices. App requests are now made through a form, instead of giving teachers an iTunes gift card, and this has… more»

What needs improvement?

I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to… more»

What's my experience with pricing, setup cost, and licensing?

For the number of management tools you have available and the ease of deployment, I believe the cost is worth it.

If you previously used a different solution, which one did you use and why did you switch?

No

What other advice do I have?

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an immediate solution.

Which other solutions did I evaluate?

No
Christopher Kemp
Consultant
Infrastructure Tech Arch Team Lead at a tech services company with 10,001+ employees
Jan 03 2019

What is most valuable?

Proper MDM management for Apple devices is key. The ability to script makes it fit our needs.

How has it helped my organization?

Jamf Pro allows us to fully leverage Apple and its native tools, as well as create custom solutions.

What needs improvement?

I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs… more»

What's my experience with pricing, setup cost, and licensing?

I think it's on par with other enterprise solutions. It really comes down to how seriously your organization wants to take Mac management.

If you previously used a different solution, which one did you use and why did you switch?

No.

What other advice do I have?

We consider Jamf Pro to be "best of breed" for enterprise Mac management.

Which other solutions did I evaluate?

Evaluated AirWatch, but it did not have the capabilities of Jamf Pro.
Real User
User at a wholesaler/distributor with 5,001-10,000 employees
Sep 03 2019

What is most valuable?

The most valuable feature of this solution is the Self Service. Being able to place troubleshooting scripts in the hands of end-users has changed the game. Users love that instead of having to wait… more»

How has it helped my organization?

Device management is very much better with Jamf! Prior to using this solution, we only used ARD for management. Jamf takes the complication out of all of it. I can easily push scripts to end-users in… more»

What needs improvement?

I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too… more»

What's my experience with pricing, setup cost, and licensing?

The cost of this solution is expensive but worth it. For sure, invest in support for the initial setup. Follow articles available to the letter.

If you previously used a different solution, which one did you use and why did you switch?

Prior to this solution we used ARD, and we switched because it was complex and tedious.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this one.
John Mahlman IV
Real User
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
Jan 16 2019

What is most valuable?

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention. Extension attributes are key for compliance monitoring and overall client health statistics. The ability to get any information from machines via a script is so useful. Smart groups are important for all of the above and much… more»

How has it helped my organization?

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years. I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale. Currently, only a small team manages over 500 Macs with plans for growth over the next two years. In the past, I have managed over 2000 devices with only two… more»

What needs improvement?

* Patch management is lacking greatly; more options are needed in order for us to consider using it at all. * An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. * I would also say that configuration profile payloads need updating to remove old ones and add new ones. * I would love to see any update on Jamf admin; it's very much in… more»
Real User
User
Jul 11 2019

What is most valuable?

As an administrator, I really love the integration with Apple Business Manager. Zero-touch deployment saves tons of time. Self-service makes enrollment much quicker, as we don't have to push all of… more»

How has it helped my organization?

Zero-touch deployment is very helpful to us. We deliver new or refreshed Macs or iOS devices directly to new employees. Also, we provide BYOD for iOS, so it is possible to check mail using private… more»

What needs improvement?

I think that the zero-touch enrolment could be improved. I would like to have the ability to push scripts using MDM commands.

What's my experience with pricing, setup cost, and licensing?

Licensing is based on the number of devices. JumpStart looks a little bit pricey; however, it is worth every penny.

What other advice do I have?

If you want to do more than just using the Apple Management Framework, this is a solution for you.

Which other solutions did I evaluate?

I evaluated the Apple Profile Manager, but it wasn't enough and had lots of bugs.
See 18 More Jamf Pro Reviews

Articles

User Assessments By Topic About Jamf Pro

Find out what your peers are saying about JAMF, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: September 2019.
366,918 professionals have used our research since 2012.

Jamf Pro Questions

What is Jamf Pro?

A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Also known as
JAMF Software Casper Suite
Jamf Pro customers
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
BUYER'S GUIDE
Download our free Enterprise Mobility Management (EMM) Report and find out what your peers are saying about JAMF, Microsoft, VMware, and more!
Sign Up with Email