Jamf Pro Reviews

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kahot
Real User
IT Technician at a K-12 educational company or school with 501-1,000 employees
Apr 03 2019

What is most valuable?

I think the question should be what features have you not found valuable, as all features are useful but if I have to choose the one that stands out for us, it is the… more»

How has it helped my organization?

Rolling out devices has never been easier, Jamf helps minimise the workload on our IT department. Managing a large number of devices requires a lot of manpower and Jamf… more»

What needs improvement?

More software titles in the patch management updates, this will help reduce creating packages for software updates.

What's my experience with pricing, setup cost, and licensing?

If you can afford to go cloud services rather than on premises install go for it, it makes life easier when JAMF handles the physical server and JAMF Pro updates.

If you previously used a different solution, which one did you use and why did you switch?

previous solution was manual control, meaning we have to setup individual devices one by one. Not ideal.

What other advice do I have?

Give doing what you're doing. It works.

Which other solutions did I evaluate?

yeah we did and find nothing compared to what JAMF Pro can do.
jhock
Real User
IT Support Specialist at a K-12 educational company or school with 51-200 employees
Mar 05 2019

What is most valuable?

Lost mode, remote shutdown, and remote wipe.

How has it helped my organization?

It provides an easier way to deploy apps to classroom devices. App requests are now made through a form, instead of giving teachers an iTunes gift card, and this has… more»

What needs improvement?

I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to… more»

What's my experience with pricing, setup cost, and licensing?

For the number of management tools you have available and the ease of deployment, I believe the cost is worth it.

If you previously used a different solution, which one did you use and why did you switch?

No

What other advice do I have?

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an immediate solution.

Which other solutions did I evaluate?

No
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Christopher Kemp
Consultant
Infrastructure Tech Arch Team Lead at a tech services company with 10,001+ employees
Jan 03 2019

What is most valuable?

Proper MDM management for Apple devices is key. The ability to script makes it fit our needs.

How has it helped my organization?

Jamf Pro allows us to fully leverage Apple and its native tools, as well as create custom solutions.

What needs improvement?

I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs… more»

What's my experience with pricing, setup cost, and licensing?

I think it's on par with other enterprise solutions. It really comes down to how seriously your organization wants to take Mac management.

If you previously used a different solution, which one did you use and why did you switch?

No.

What other advice do I have?

We consider Jamf Pro to be "best of breed" for enterprise Mac management.

Which other solutions did I evaluate?

Evaluated AirWatch, but it did not have the capabilities of Jamf Pro.
John Mahlman IV
Real User
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
Jan 16 2019

What is most valuable?

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention. Extension attributes are key for compliance monitoring and overall client health statistics. The ability to get any information from machines via a script is so useful. Smart groups are important for all of the above and much… more»

How has it helped my organization?

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years. I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale. Currently, only a small team manages over 500 Macs with plans for growth over the next two years. In the past, I have managed over 2000 devices with only two… more»

What needs improvement?

* Patch management is lacking greatly; more options are needed in order for us to consider using it at all. * An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. * I would also say that configuration profile payloads need updating to remove old ones and add new ones. * I would love to see any update on Jamf admin; it's very much in… more»
Real User
User
Jul 11 2019

What is most valuable?

As an administrator, I really love the integration with Apple Business Manager. Zero-touch deployment saves tons of time. Self-service makes enrollment much quicker, as we don't have to push all of… more»

How has it helped my organization?

Zero-touch deployment is very helpful to us. We deliver new or refreshed Macs or iOS devices directly to new employees. Also, we provide BYOD for iOS, so it is possible to check mail using private… more»

What needs improvement?

I think that the zero-touch enrolment could be improved. I would like to have the ability to push scripts using MDM commands.

What's my experience with pricing, setup cost, and licensing?

Licensing is based on the number of devices. JumpStart looks a little bit pricey; however, it is worth every penny.

What other advice do I have?

If you want to do more than just using the Apple Management Framework, this is a solution for you.

Which other solutions did I evaluate?

I evaluated the Apple Profile Manager, but it wasn't enough and had lots of bugs.
Real User
User
May 16 2019

What do you think of Jamf Pro?

What is our primary use case?

Our primary use case is managing Mac systems in a large environment.

How has it helped my organization?

This tool has allowed me to leverage my ability to scale up.

What is most valuable?

The most valuable features are the Jamf agent and the API. You can do a lot with these tools.

What needs improvement?

There are known issues with the mobile configs that need to be fixed.

For how long have I used the solution?

Eight years.

What do I think about the stability of the solution?

It's a stable and solid solution.

What do I think about the scalability of the solution?

In terms of scalability, this is a very flexible product. You can easily up and downscale.

How are customer service and technical support?

This solution has great support.…
Aaron Tillery
Real User
Technician Level II at a healthcare company with 51-200 employees
Feb 05 2019

What is most valuable?

The ability to deploy scripts to our managed MacBooks for various purposes has proven to be a very powerful tool that we are still learning how to leverage.

How has it helped my organization?

Jamf simplified our deployment during our hand out events in the fall. It specializes in Apple devices, which for us was a plus since we didn't have Chromebooks or other non-Apple devices we needed to manage.

What needs improvement?

Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful. We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or during a couple of support calls with Jamf have just made it seem that the cloud instances can't quite hold up to requirements for larger deployments and more… more»
Michael Conners
Real User
Senior Desktop Engineer - Apple products at a university with 1,001-5,000 employees
Jan 06 2019

What is most valuable?

Imaging and management of our devices are invaluable as we used to have a more manual solution. Rather than depending on others, we can keep things simple which allows us to work smarter.

How has it helped my organization?

We used to need more resources to manage our devices. With Jamf Pro, we can now do more with less. It's the ideal situation.

What needs improvement?

Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be.
See 15 More Jamf Pro Reviews

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What is Jamf Pro?

A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Also known as
JAMF Software Casper Suite
Jamf Pro customers
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
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