Jamf Pro Reviews

Jamf Pro is the #1 ranked solution of our top Enterprise Mobility Management (EMM) tools. It's rated 4.8 out of 5 stars, and is most commonly compared to Microsoft Intune - Jamf Pro vs Microsoft Intune

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Real User
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government with 10,001+ employees
Feb 28 2020

What is most valuable?

The Smart Groups have been very beneficial for quick reporting when a critical, out of cycle patch is required. Reporting is obviously an essential tool for any Information Assurance team and if I… more »

How has it helped my organization?

I am now able to easily manage all of my systems and patch when necessary, with little to no interruptions to the customer. It has saved me tons of time, as well as the IA team when I gave them rights… more »

What needs improvement?

Sadly, my environment is closed off from the internet so I cannot benefit from all the tools, but with what I can use, I can only say that I would love to see a more customizable dashboard. In my… more »

What's my experience with pricing, setup cost, and licensing?

With respect to pricing, I would suggest reaching out to a sales rep and discussing all of the options. I would advise them to evaluate their infrastructure and what is required. For example, whether… more »

Which solution did I use previously and why did I switch?

I have not used a previous solution for Macs. I also have Windows experience and have worked with SCCM. This allowed me to easily explain Jamf Pro and how it works to my Windows-centric agency.

Which other solutions did I evaluate?

I did not evaluate other solutions prior to this one. I was thrown into the job and told about Jamf from a colleague. After researching what it was and what it did, I knew it was the solution I needed… more »
Real User
District Technology Support Technician at a K-12 educational company or school with 1-10 employees
Feb 03 2020

What is most valuable?

The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage. Some other MDMs don't offer the full range, but we know if it is possible then we can do it with Jamf… more »

How has it helped my organization?

Things are more automated, so we can be much more hands-off while having greater visibility into what is going on in our environment. We used to have to touch every iPad multiple times per year; with the innovations that Apple has come out… more »

What needs improvement?

I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it… more »

What's my experience with pricing, setup cost, and licensing?

I know that as a school we get a discounted price, which is good because without it we would not be able to afford it. For us, it is necessary to have a good MDM as the demand for technology rises.

Which solution did I use previously and why did I switch?

We didn't use an MDM before Jamf.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,441 professionals have used our research since 2012.
Glenn Tommey
Real User
Apple Administrator | Jamf Service Manager at a university with 501-1,000 employees
Jul 14 2020

What is most valuable?

The interface is very intuitive. Anybody who has had a reasonable amount of experience with Macs will really appreciate the way this has been designed. It is only on the Mac platform anyway, and I'm given to understand Jamf engineers work at Apple and Apple engineers work at Jamf. It is a first-rate product and well known in the industry as the gold standard for Apple device management. When Apple… more »

What needs improvement?

One of the included Jamf Applications, Jamf Remote, is somewhat flaky. It's never worked for me when I've tried to access a remote device that is not on the same network, so the one thing that I would like to see improved/implemented is remote support and I believe Jamf have something in the pipeline. The ability to provide remote support access to end user devices, preferably in a similar manner… more »

What other advice do I have?

Jamf Pro is used by some of the most notable enterprise organisations in the world. I believe IBM uses Jamf to manage all their devices, for example. That is pretty interesting, considering they make their own device management solution; and IBM has probably got the largest deployment of Macs on the planet! If that's not a recommendation for anybody, I don't know what is. I'm also aware ARM use… more »
Cheryl Lynn Baterna
Real User
Director, Mac Technical Support at Marymount Manhattan College
Dec 03 2019

What is most valuable?

There are many valuable things in this solution. The design of the GUI, as compared to other solutions, really makes a difference. There are other software products that we use in-house that I… more »

How has it helped my organization?

Using this solution has brought order to chaos. The biggest things that Jamf Pro has done are: * Support my Tier 1 tech support to quickly help our users * Empower our users to help themselves with… more »

What needs improvement?

I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with… more »

What's my experience with pricing, setup cost, and licensing?

The setup is pricey upfront for support and setup. However, I do think it's necessary to get your environment up and running, especially if your techs have not been exposed to Jamf Pro yet. The prices… more »

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one. I was considering other solutions many years ago and it was my techs that convinced me on Jamf. After all, if they suggested it, that usually means… more »

What other advice do I have?

My advice is to get the Training Pass. Train your staff, otherwise, you're wasting your money on any software in general (not being used).
Scott Bordoni
Reseller
Head of Operatons and Data Protection at a tech company with 51-200 employees
Sep 03 2019

What is most valuable?

The most valuable features are Inventory and Self Service. Inventory is all about auditing your estate (super easy). You can drill into a specific device, check out the… more »

How has it helped my organization?

We were able to dramatically enhance our cybersecurity, and better support our users. Through Jamf, we were able to enforce things like encryption (escrow keys), password… more »

What needs improvement?

This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the… more »

What's my experience with pricing, setup cost, and licensing?

If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer. It will help you get up to speed on the product. It… more »

Which solution did I use previously and why did I switch?

We previously used Profile Manager; however, we found that it was unable to scale as our business grew.

What other advice do I have?

This solution is worth every penny! I don’t know how I got by without it.

Which other solutions did I evaluate?

We did evaluate other options including Xinca (they’ve since been purchased by Jamf as part of the ZuluDesk sale), and Meraki.
Real User
Mobile System Administrator - End User Experience at a healthcare company with 10,001+ employees
Dec 11 2019

What is most valuable?

The most valuable features are Smart groups, branding Self Service, Jamf Connect, and the health care listener. These tools allow information technology to automate… more »

How has it helped my organization?

Jamf has improved patient care and our ability to be more productive when delivering our end-users a nearly zero-touch onboarding experience for their Macs. We have seen… more »

What needs improvement?

Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example… more »

What's my experience with pricing, setup cost, and licensing?

Licensing cost is dependent on the footprint and foreseen growth. I think another positive is Jamf's flexibility to understand what you need to be done while molding the… more »

Which solution did I use previously and why did I switch?

We did use a different solution and still do for other aspects of our deployments. We integrated Jamf to solve our MyCharBedside issues.

What other advice do I have?

If I can give anyone advice, I would go with the hosted product. Jamf is serious about providing a secure and separated hosted environment, as well as working with your… more »

Which other solutions did I evaluate?

We did not evaluate other options or solutions.
Real User
User at a K-12 educational company or school with 501-1,000 employees
Dec 04 2019

What is most valuable?

The Self Service feature, which allows us to make apps available to our staff and students was essential. We can now remove the App Store and all those other app distractions, so students can focus on… more »

How has it helped my organization?

Jamf Pro has made it possible to go to an almost 1:1 student to iPad ratio. Without Jamf Pro, that just would not have been possible to manage. With this 1:1 experience for students, learning and… more »

What needs improvement?

I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups. I would like some of the management features available for mobile devices to also be… more »

What's my experience with pricing, setup cost, and licensing?

Pricing is the one area I feel definitely needs improvement. Setup and licensing prices are getting to be too high. I would like to see the price drop a bit, especially for educational customers.

Which solution did I use previously and why did I switch?

We used Meraki prior to this solution, but it did not have near the amount of features available as Jamf did.

What other advice do I have?

Honestly, it is number one for MDM solutions. I couldn't imagine going with anyone else. It is a great company, with great support and an unparalleled product.
Lee Litzsey
Real User
Endpoint Support Technician at Waddell & Reed Financial
Jul 15 2020

What is most valuable?

I love it because there's not too much out there for Macs in terms of patch management. They give users a huge amount of time-savings. The user interface is great. The solution overall is very… more »

How has it helped my organization?

The solution helps as patch management with Macs. Previously I was doing everything manually by myself. With this product, now I'm saving two hours per device and I have roughly 30 devices that I deal… more »

What needs improvement?

The solution should offer beta testing for new products. The solution needs more demos for when new releases come out to help us understand the changes and how to use new features.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty perfect. I like it; it's very affordable.

Which solution did I use previously and why did I switch?

I've had years of experience with Microsoft products such as the SCCM and we've used some more MBM's and mobile wiring and other kinds of solutions. We're also using Intune as well.

What other advice do I have?

I've been following the solution a lot on YouTube, as far as the latest updates, and am continuously reading new white papers on it. The current version I'm using right now is a demo, however, in the… more »
See 31 More Jamf Pro Reviews

What is Jamf Pro?

A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Also known as
JAMF Software Casper Suite
Jamf Pro customers
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
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