MEGA HOPEX Reviews

Currently, we are just using the business model's architecture and MEGA's architecture.

The IT portfolio is the most useful feature. The IT portfolio management is becoming more advanced and more easy for the IT management to generate revenue, to see the gaps within management with the portfolio management application. However, in the end, we didn't use it. I could not convince our management to implement the solution, even though I thought it seemed interesting.

The solution is really expensive. I sent this same feedback six months ago. I told them they have a lot of opportunities in the Middle East to fill the small and medium businesses niche, even using the cloud. But, the product is very, very costly. 

They do tend to push people to their professional services, instead of helping the customers with their problems. I understand this is their business. At the same time, however, they need to work on fact sheets or offer some program to help the customers who want to implement it themselves and to make it run properly in their environment. The company seems only interested in selling and not customer satisfaction. I'm not asking for anything for free, I'm just asking them to invest a bit in helping their customers implement their technology correctly.

The documentation needs to be more clearly explained. The documentation gives the customers an indication that everything is available, but when they buy the module, they discover that the pieces that they are looking for are not available in the current module, or that they are available in a different module. Then, the user needs to buy a different module or use professional services even though they thought these items were included. It's confusing.

I can't speak for it on a large-scale since we only used it on a smaller scale, but we didn't face a lot of issues. What problems we did have, the security team dealt with easily, so we didn't have many issues at all. It's good.

Technical support is very good. However, they are limited. They cannot support me further because we actually need their professional services, which I cannot access at this point. You need to pay for it. Sometimes, if I try to make some customization they inform me that it's actually a professional service and they redirect me to that community instead. The community website is not mature. It's okay, but it doesn't offer the help I need. If it is a small customization for a POC, they should still be able to help without charging the company. I understand that some customizations need professional services, but these customizations help you sustain your technology within the environment, and the company should want to help ensure the customer is satisfied with the tech.

Previously, I just used Excel and Visio.

The initial setup was straightforward. With configuration, customizing or prepping the data and deployment, it took about one year to set up. We only needed two people to deploy and maintain the solution: one business architect and someone who specializes in customization and operations.

Since we set up the solution, then stopped working on it, then started again, we had to reconfigure everything. I created a new environment and I installed the new version and I migrated the old version over. The solution's technical support assisted with the migration when we re-started using the solution over the past year.

The solution is very expensive, and the company constantly directs users to their professional services, which also costs money.

We don't use the solution on a large scale. We mainly just use it in the IT department. We're using the on-premises deployment solution.

Originally, about two years ago, we set up the solution, then we froze work on it. Recently we started it up again, but it needed to re-configure the solution because our business requirements had changed.

MEGA typically exceeds most of the needs of a client in terms of what they offer.

As for advice to others considering using this solution, I'd say this: you need to study the modules and to match them to your business requirements before you begin so you don't buy something you don't need or won't use. Make sure you know what you need before entering into an agreement.

I would rate the solution at eight out of ten but they need to enhance their way of filling the modules because as of right now, it's not ideal for the customer.

ITPM – It provides a central location to manage our technology portfolio and standards/governance.

It provides a central repository of all architecture artifacts as well as application inventory. It has made it easier to do impact analysis. It’s slowly becoming the authoritative source of current state application architecture.

We would like the reporting and analytics, road mapping, import/export functionality, and data modelling capabilities to be improved.

It was a bit challenging to convert our old Mega licensing model to the new Hopex licensing model which is at a more granular level. Managing the new licenses and roles was difficult on the initial setup.

There were no issues with the stability.

We have had no issues scaling it for our needs.

Overall, they have good support.

We evaluated other EA tools but we already had Mega in-house and continued to use it.

Fairly straightforward. There were some steps in the documentation that were not clear but with tech support’s help we overcame the issues.

We implemented it in-house with an enterprise architect and system administrator working together. We developed an implementation plan before starting the initial deployment and/or upgrade.

Mega needs to simplify their licensing model more like other leading EA tools in the market.

Collect accurate and up-to-date data about your environment before implementing an EA tool. Have an approach in terms of what objects to create in the tool in what order. Set up a sandbox environment to familiarize the architects and other users with the tool. Avoid creating extraneous objects in the production environment; start with small set of objects and artifacts that add value and will be used.

We use this solution for capability assessment and modeling business processes.

This solution provides a shared repository for EA artifacts and enterprise components.

The most valuable feature of this solution is the reuse of common enterprise components and entities.

The tool usability is weak and it also has a high learning curve.

As a business and process analyst, I found the Mega Process module very powerful. Since Hopex is an integrated architecture, it was possible to depict business processes with BPMN notation, and identify every system that participated in the process then generate the application architecture. It is also possible to generate textual procedures from the process models with Mega Process, and it is possible to export all processes to the enterprise architecture (TOGAF) module if needed.

As a consultant, I implemented Mega Process in different enterprises. For example, you create a process referential, which means, you depict the general cartography and all the subsequent levels (process layers), until the finest level. You're able to see all these levels in one space, using the the drill down technique to spread them, and see all the details for each process the process referential can be shown to every SME or users by installing the publisher module.

The most important thing to be improved is the reliability. Mega should pay more attention because from time to time, the screen freezes or the application stops working without saving the work.

I've used it for more than 14 months.

I've had no issues with the deployment, and I've done three.

I've had no issues with the stability.

I've had no issues scaling it for our needs.

9/10 - They were very useful.

9/10 - They were very useful.

I used to use the AG BPM solution, and it wasn't my decision to switch.

The initial setup was a bit tricky, because Mega made a strong security procedure to avoid hacking their solution, but after a few times, the process become pretty clear.

As a reseller, I implement the solution with the help of the vendor in the client environment, so I am not very aware about the Mega Hopex architecture and technical view.

I found the price in the middle range of these kinds of products.

Before implementation, you will find it useful to visit the Mega community website https://community.mega.com/. I found it very helpful on many occasions, for example, you can find many tips about the implementation.

MEGA HOPEX is an EA platform used to implement different use cases like application rationalization, IT portfolio management, IT business management, business process analysis, IT architecture, data management, governance, risk, and compliance. All of those are top-level capabilities. MEGA HOPEX is considered a leader in EA according to the latest Gartner report.

There are built-in connectors that provide out-of-the-box integration with other well-known platforms, such as ServiceNow. There is always room for customization enabling a catered platform unique for each client.

I have been using MEGA HOPEX for approximately two years.

HOPEX is highly scalable.

Very responsive and helpful customer support

Positive

The initial setup of MEGA HOPEX was easy.

We are partners and resellers of MEGA HOPEX and I'm a consultant and director of our company. 

MEGA has different models and different disciplines, but perhaps for me, the best feature would be that it has one unique repository for all of them. On the modules, they are MEGA HOPEX, IT portfolio management, enterprise architecture, business process, analytics, governance, risk and compliance. Every module sets up the same information in a unique repository. It's a very good and tight integration for every stakeholder in the company.

There is always room for improvement. Of course, if they could reduce the price it would be more helpful for selling or buying it. They could also perhaps include more out of the box integrations. 

I've been using this solution for four years. 

The stability has definitely improved with the more recent releases. 

The scalability is good. You can have a few users, or you can have hundreds and it's not an issue. Most of our clients are enterprise companies.

We haven't had any issues with technical support. Every time we need anything, we've received it. They have a lot of material, and a very big community also, which helps a lot for the different customizations.

The initial setup is reasonably straightforward. It requires some kind of training, but nothing too difficult. Within two days you can almost become an expert in every model, for sure.

One of my colleagues carried out an evaluation of some other solutions and I believe his main claim was that the other tools were not a whole solution. You have providers and companies that give you different solutions for every arena in enterprise architecture and not always the integration or sharing of the common objects that you need.

I would recommend contacting MEGA, asking questions and analyzing your requirements against the solution. MEGA has multiple language support and not only for technical support. The tool is also available in different languages. If your company needs enterprise architecture then you won't have any difficulty with MEGA.

I would rate this solution a nine out of 10. 

Our primary use case for this solution is process modeling.

The most valuable feature for this solution is the automatic updating and propagation of changes across the system. For example, when we make a change in one of our organizational charts, the changes are automatically made in all of the other processes. This saves us time as compared to in the past when this had to be done manually.

It is a user-friendly solution.

We use this solution for modeling and we do not have an application side to create forms and deploy applications. It would be helpful if we could use this solution to model an application and then deploy it.

If would be better for us if there was a cloud version of this solution available. 

Continuous integration and DevOps is not yet handled by this solution.

We would like to see integration with other products, such as being able to use our workflow with SharePoint and Microsoft Office.

The stability of this solution is ok.

The scalability of this product is something that we found issues with during migration. I would rate the scalability of this solution at sixty percent.

It is only my team, the Quality Department, who uses this solution and there are four of us. The other people in the company refer to the reports that it produces but do not use the product directly.

I would rate this solution's technical support a six out of ten.

I have also used Kissflow, which is able to handle both the organizational side and the application side. Using that solution we can model, create forms, and deploy it like an app. We can have a workflow to help organize the company. It isn't just for understanding how a process works.

The initial setup for this solution was straightforward and easy.

We did have a problem with migration from an older version to a newer one. There was an issue where our administrator made an error and we lost data. We spoke with our partner and they suggested that we should pay because it was our mistake. In the end, we lost thirty percent of our data.

We bought this solution directly from the vendor in Morocco, and they helped us with the implementation. It was really good.

If you want to use additional features, such as the Risk Management capability, then it is a little too expensive.

This solution can be used for modeling, and the publication for employees to consult on the process and design. It can not be used to automate processes or create an application. Therefore, if you want it for enterprise architecture and modeling then it is a very good solution. On the other hand, if you want it for process automation then it is not.

When we migrated to this solution it was difficult. I don't think that we had enough documentation. We felt it was important to switch to the new version because the older one is no longer supported. The impression we have is that when you want to do something like a migration, they want you to pay extra consulting fees. For mid-sized companies, this is sometimes not in the budget.

It is a little bit frustrating that we do not have process automation. Without this, we cannot scale this solution to the new services of our company.  

I would rate this solution a six out of ten.

• Business processes
• Holistic modeling of an enterprise
  
• Its city planning of an enterprise information system.

Generates friendly websites and presents specific views of the enterprise (business, functional, applicative, technological, and infrastructure).

• Collaborative portal
• You do not need to be a professional of enterprise modeling to contribute to the enrichment and improvement of the enterprise repository.

• Friendlier import/export to other modeling tools.
• Better interaction with project portfolio management tools.