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GRC Reviews

Read top reviews of GRC solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
NAVEX Global
Real User
Paramedic/Caas Coordinator/ Command Officer
Feb 01 2017

What is most valuable?

The most valuable features include: * Ability to access our documents from mobile devices, computers, or anywhere else from a remote location. * Ability to access our policies from mobile devices, computers, or anywhere else from a remote... more»

How has it helped my organization?

It has given us the ability to see the actual policies the way that they were intended to be written and utilized. We are an accredited agency, ambulance service, and so it gave us a lot of credibility with our policies with that... more»

What needs improvement?

* Recent product update led to confusion. * Need to adapt the product for less computer-literate and older users. * Ambulance staff often cannot afford time to learn or re-learn systems. * Try to minimize product updates. * Reduce the price.
MEGA International
Real User
Chief Enterprise Architect at a aerospace/defense firm with 501-1,000 employees
Jul 11 2016

What is most valuable?

The most valuable feature of the tool is its ability to provide line of sight from Buinsess Outcome (Service to be delivered) down to how the resources are configured and connected to make it happen. Understanding how the Business and... more»

How has it helped my organization?

It started improving visibility and provided us a better picture of technology dependencies. It has allowed us to better document what the business needs and more cleanly identify the technologies that are going to be needed to support the... more»

What needs improvement?

Stability is definitely a critical thing. Organizations can not afford to have to be rebooting production systems to add a user or to reset a users session. It needs to be more self-healing. The intuitiveness of the interface. The ability for... more»

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MEGA International
Real User
Enterprise Architect at a financial services firm with 1,001-5,000 employees
Aug 10 2016

What is most valuable?

Traceability across architecture domains - business architecture and data technology. All of them can connect the dots, and get an end-to-end view of the architecture landscape. That is one of the powerful strengths of the tool. The second... more»

How has it helped my organization?

Architecture modeling - since it's repository-based, it's a lot easier for people to query, create their diagrams, and check for modeling rules. That's another good feature that is available. It's easy for us to enforce standards. That's also... more»

What needs improvement?

The process side love the tool. It helps them to build their current operating model and also to get to the target operating model. That has been helpful and successful. We're still struggling with challenges on the application and technology... more»
NAVEX Global
Real User
Executive Director at a non-profit with 501-1,000 employees
Nov 03 2016

What is most valuable?

We use the PolicyTech solution for our agency's policies and procedures. Their solution allows for a workflow process for development of policies, approval of policies, and review of policies. That's the key. Then, distribution of policies:... more»

How has it helped my organization?

It has improved the way my organization functions in a couple of different ways. One is when a process problem occurs. Sometimes, prior to the solution, the knee-jerk reaction would be to write a memorandum or write a policy and distribute it... more»

What needs improvement?

It's really been a good solution. Maybe the only thing with room for improvement is the reports. We pull reports on a weekly basis. Each department does a report; compliance measures and efficiency measures. We do pull reports out of... more»
MEGA International
Real User
Director Enterprise Architecture at a healthcare company with 1,001-5,000 employees
Aug 07 2016

What is most valuable?

The main module we use is ITPM. The ability to have standardized reports around obsolescence and lifecycle management is probably the most valuable. We are trying to move to a more standardized approach regarding how we do lifecycle... more»

How has it helped my organization?

We are not using the entire platform, although we are licensed for a couple modules. The main one that we are using is ITPM. The other thing that I think we find useful outside of the obsolescence report is also having a more organized view... more»

What needs improvement?

I think it has a lot to offer, but we have been focusing in on ITPM. I think we ourselves need to do a little bit more exploration of how we can benefit from some of the other modules. Something that might be helpful is to have a little bit... more»
MEGA International
Real User
Global Head of Architecture Strategy at a insurance company with 1,001-5,000 employees
Aug 07 2016

What is most valuable?

Transparency in developing a global enterprise inventory of the firm's application and technology assets. The aspect of the tool that appeals to us at this time is the HOPEX IT portfolio management capability. What that portfolio management... more»

How has it helped my organization?

If you think about, it's about having transparency, a current, complete and accurate view of your entire application ecosystem. There are a number of benefits associated with that. Whether those benefits be for strategic planning, asset... more»

What needs improvement?

We've asked the vendor for a number of enhancements to mature the tool. One of those specifically, is a service based interface. Both for feeding data into the tool, and retrieving data from the tool, so that other vendor solutions can... more»
MEGA International
Real User
Enterprise Business Architect at a insurance company with 1,001-5,000 employees
Dec 06 2016

What is most valuable?

The main benefit of Mega is the fact that you can link data from multiple enterprise architecture practices so that, for instance, business architecture artifacts can link to system architecture artifacts, and so you can get a more complete... more»

How has it helped my organization?

Mega can be used to start conversations with the business. We can put a process map or capability map in front of a business user and start a conversation that way. Rather than starting from scratch and interviewing them about what they do... more»

What needs improvement?

It's very prescriptive right now as to a particular diagram, what objects you can put on that diagram, and sometimes if you're working with the business you might want to just sketch something out rather than have those limitations.. When you... more»
NAVEX Global
Real User
Director Risk And Internal Controls Services with 1,001-5,000 employees
Feb 27 2017

What is most valuable?

The end-user interface is excellent.

How has it helped my organization?

We use it for whistleblowing-type inquiries and reports. They're adaptable as to how we want it to have our processes to work, i.e., either the internet or telephone. Any issues that we have with NAVEX Global are addressed immediately.... more»

What needs improvement?

It's not the product so much that needs improvement, especially for somebody who doesn't spend a lot of time with it, because I have a lot of other job responsibilities. I'd like to be able to glean answers faster on my own. They're always... more»
NAVEX Global
Real User
-- at a healthcare company
Jan 29 2018

What is most valuable?

The streamlined process of getting policies out to all staff in a quick efficient manner has been most valuable. The Mark as Read attestations have helped in numerous ways. We are also actively using the product to complete annual... more»

How has it helped my organization?

8/28/17 - The fact that we do not have to track down 1200 staff, on 3 shifts has helped tremendously. The majority of compliance has been completed in a timely fashion.

What needs improvement?

Currently we have monthly competencies that the 2 Staff Development Departments would initiate by a manual paper process and have to track staff down for all 3 shifts. Since we have started placing these items on Policytech, we have had a... more»
NAVEX Global
Real User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company with 1,001-5,000 employees
Jan 31 2017

What is most valuable?

I like the notifications piece. It keeps you from having to go into the system unnecessarily. It’s nice to receive notifications of new cases. It's pretty easy to work with.

How has it helped my organization?

Employees sometimes need multiple avenues for expressing their concerns. Sometimes, they're just not comfortable allowing people to know who they are. I like the anonymous feature on behalf of the employees. They can still submit a concern,... more»

What needs improvement?

The one thing that I noticed was, it times out sometimes. Maybe that's a feature that they might have already fixed. When you're in HR, or doing what I do, sometimes you're in the middle of inputting data. There is a lot of work, and it... more»
NAVEX Global
Real User
Policy Project Manager at a healthcare company with 1,001-5,000 employees
Nov 04 2016

What is most valuable?

My role is to facilitate policy management for the organization. We have two Policy Project Managers and our role is to enable consolidation, process and training for the policy management system. PolicyTech provides a good foundation for our... more»

How has it helped my organization?

It's a nice product and it really helps process. I think PolicyTech provides a lot of guidance in how to use the product.

What needs improvement?

We're using a lot of pieces of PolicyTech right now, but there are still things we haven't done yet. We're still learning and growing with it. Truthfully, the hardest part is that there are some little setup things that need to be done before... more»
Real User
CSO at a health, wellness and fitness company with 10,001+ employees
Feb 07 2018

What is most valuable?

We have used Rsam's out-of-the-box modules for: * Vendor Risk Management * Application Assessments * Vulnerability Management * Control Testing * Incident Response * Policy Management We have also built our own modules using their slick... more»

How has it helped my organization?

We have far more visibility into our compliance, risks and controls, etc. over the areas we are managing vs accepting risk. Rsam has also been extremely helpful with the annual audits we receive from our regulators. We used another tool... more»

What needs improvement?

Last time I said "Multilingual would be nice, and an update to their questionnaire interface.".. looks like in 9.2 they have this now. I have yet to try it.
NAVEX Global
Consultant
Owner at a tech consulting company with 51-200 employees
Nov 03 2016

What is most valuable?

The most valuable features are that it’s web based, they're constantly upgrading it and it meets the requirements.

How has it helped my organization?

It's a document control system. It stores our documents. They're available on everybody's computers.

What needs improvement?

The reporting functions are terrible. They're not very user friendly. There are also implementation support issues, as I’ve mentioned elsewhere. Those are a few things. The other thing is, and I'm not sure that there's a lot they can do about... more»
NAVEX Global
Real User
Quality Improvement Director at a healthcare company with 51-200 employees
Oct 26 2016

What is most valuable?

* The accountability of staff compliance with reading policies/procedures * The automated clearance process * Easy storage of policies and procedures * Using a template to standardize the content and formatting of our P/P * Search function * The ability to upload documents into files

What needs improvement?

Uploading PDF’s is more time consuming and you have to go in and out of multiple screens/functions. If I want to upload a completed contract, for example, into a category, I have to click on system setting, document setup, import documents, upload the document, wait for the email message to come in that it’s completed the task, then open the document to do the... more»
Real User
Manager, Risk Management at a insurance company with 51-200 employees
Aug 14 2017

What is most valuable?

The ability to keep a record of internal incidents in the company, and also the monitoring of Key Indicators.

How has it helped my organization?

With OpenPages, the risks and controls are registered and monitored continuously. Furthermore, there is an audit trail function where we are able to see the changes to the items from the time we registered the item. Another useful feature is... more»

What needs improvement?

IBM OpenPages needs improvement in its UI. Currently, it is difficult to see the relationships and then only they are able to create an incident. After that the issue associated with the incident also needs to be updated. KIs, while useful,... more»
NAVEX Global
Real User
Associate Director Internal Audit at a university with 1,001-5,000 employees
Jan 29 2017

What is most valuable?

We are using the case management and that's pretty much the only feature we are using right now.

How has it helped my organization?

This solution gives an opportunity for anonymous hotline complaints. Before the solution, the complaints came directly to the internal audit, and we knew who made the calls. This way, they can be totally anonymous. Our volume of complaints... more»

What needs improvement?

I don't have too much to say about improvements. We have only had 22 cases so far. That is not a huge amount. We are still trying to get used to the solution and trying to navigate around. Most of the problems that we have are from our own... more»
NAVEX Global
Real User
Administrative Assistant at a university with 1,001-5,000 employees
Oct 26 2016

What is most valuable?

Allowing the input of investigation cases, the ability to track information and to compile data. It allows us to prepare detailed reports for different levels of the organization in the form of Excel spreadsheets, graphics, percentages of... more»

How has it helped my organization?

In addition to the ongoing process of receiving reports from the organization when anonymous callers would make reports through the hotline, we easily complete an Intake Form with the information received from NAVEX, prepare a file, review... more»

What needs improvement?

There is an area on the “New Case” screen that I have reported a while back that when we click the drop down boxy to select state, then onto select the city, the state selection selected is deselected, it’s selected again and the city is... more»
MetricStream
Real User
CEO & President at a tech services company with 1-10 employees
May 27 2018

What do you think of MetricStream?

Primary Use Case Where we are using it is for enterprise risk management and operations risk management. • Improvements to My Organization It allows us to have all the information in a single place and provide real-time indicators and information for our executives. • Valuable Features Usability  Ease of configuration • Room for Improvement We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful. • Use of Solution One to three years. • Stability Issues It is very stable. Performance is very good. • Scalability Issues It scales very well. We are working very well with the solution. • Customer Service and Technical Support The technical...
NAVEX Global
Real User
Director of Compliance at a healthcare company with 501-1,000 employees
Jan 29 2017

What is most valuable?

The valuable feature is just the policy management. I don't know that we do anything particularly innovative with the policy technology. We just use it to manage our policies and make sure that they're being attended to.

How has it helped my organization?

It has made all the policies available in one accessible location for people to use them.

What needs improvement?

We get a huge amount of complaints from users about the email system. They get lots and lots of emails, and they don’t necessarily have a good way to manage them. Sometimes we have challenges with the way it needs to be set up so that certain... more»
MEGA International
Real User
Operational Risk Analyst at a financial services firm with 5,001-10,000 employees
Feb 25 2018

What is most valuable?

So far, the GUI seems more visually appealing than the traditional Nasdaq-BWise application that I am used to. The dashboard on the homepage makes for an enhanced view at a glance of the various work functions applicable to the user. The tabs... more»

How has it helped my organization?

MEGA offers a more integrated GRC platform to facilitate enhanced coordination between the functions of Risk, Compliance, and Internal Audit on a single platform solution - HOPEX. The product for us is still in the testing/onboarding phase,... more»

What needs improvement?

Standardization is lacking. The Operational Risk Function will be more effective if it at a default level follows established Basel standards for Loss categorization, Risk Assessments, Risk Event categorization, etc.

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