Sales Executive at a tech services company with 501-1,000 employees
MSP
Top 5
Great dashboard with a single pane of glass and works for companies of all sizes
Pros and Cons
  • "A lot of our customers really enjoy the Meraki Dashboard."
  • "People are struggling a little bit with the lead times right now. It’s hard to actually get the hardware."

What is our primary use case?

I'm a vendor. I sell the solution to clients. 

What is most valuable?

A lot of our customers really enjoy the Meraki Dashboard. It’s a single pane of glass. If you have their wireless, you have their switching; you have their cameras, you have their firewalls, then you do get a single pane of glass - which is a really strong talking point for us with our customers.

What needs improvement?

People are struggling a little bit with the lead times right now. It’s hard to actually get the hardware. There’s a long waiting list. That said, I’m unsure as to if that's anything that any manufacturer could really control right now.

Meraki is not viewed as an enterprise solution. It's more of a medium SMB-type solution. Although that really shouldn't be the case, I do see that it has that stigma associated with it.

For how long have I used the solution?

I wish I was selling more of it, but I don't. We have a number of different types of vendors. It is something we sell. However, I have not personally sold a lot of it.

Buyer's Guide
Meraki SD-WAN
April 2024
Learn what your peers think about Meraki SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. There aren’t bugs or glitches, and it doesn’t crash or freeze. It is reliable.

What do I think about the scalability of the solution?

The solution is quite scalable even though potential clients see it as a good solution for SMBs. It has the power to work for enterprises. It can scale.

How are customer service and support?

Tech support is good. It's strong.

Which solution did I use previously and why did I switch?

We sell Cisco access points and Meraki access points. With Cisco, the solution we deal with is called Viptela.

How was the initial setup?

The initial setup is very, very straightforward. You set it and forget it. It’s probably easier than any other solution.

You probably don't have more than one or two people associated with maintenance. It would depend on the size of the environment. Obviously, for an enterprise customer like Starbucks, you’ve got to have hands-on people available. However, if you're just a local Chicago company like us, then I would say that it’s fine to have minimal people - usually admins - on maintenance.

What other advice do I have?

We are a Cisco Gold partner.

I’d recommend the solution. I’d rate it eight out of ten.

It's typically a better solution for a company that has multiple locations. If you are a company with a headquarters and then you have locations across the country or the world, that would be the best time to look into SD-WAN. I would also say that SD-WAN is not just a wireless solution. It is also a security solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Jóhann G. Thorarensen - PeerSpot reviewer
IT Manager at Sund Upper Secondary School
Real User
Top 20
Enables us to get valuable information from the system without having to go into every single device
Pros and Cons
  • "The most interesting feature is the amount of information you can get from overseeing the system from a centralized place."
  • "There could be more options for integration between other devices — sort of being able to more easily make everything integrated in one solution."

What is our primary use case?

I'm using Cisco Meraki, both for the firewall and software-defined network.  

For the time being, we are sort of picking out the best way to use it in terms of the number of licenses and what we actually need to be able to oversee and have control over — what we really need to do. We are still looking at what are the most essential parts and whether we should increase the number of licenses or just to keep what we already have at the moment. We are taking it step-by-step for now.  

What is most valuable?

In terms of the firewall, actually what I found most interesting was that the amount of information you can get from overseeing the system from a centralized place. For example, we know the way people logged in, when they logged out, and how they access work that is on individual computers. It provides a lot of information.  

So, basically the most valuable feature so far is just the information we can actually get from the system without actually having to go into every single device. You can just get it all from one point, gather all the information that would usually take you about up to 10 minutes per computer and get it almost instantly.  

In terms of Software Defined Networking, when our older firewall was used in the setup, it was a very different configuration of various computers. What we actually thought we had was sometimes outdated and possibly not being used at all in one or two cases. Using this product was a chance to find out where actually there are vulnerabilities in our system and which places need to be updated that had not been properly updated because they sort of fell between the cracks.  

What needs improvement?

Because I have not been using the product for very long, I'm really just learning it and being overwhelmed by the amount of information that I can actually get from the system. There is really nothing that I can think of at the moment that needs to be improved. I'm just really happy about basically everything. It might happen that something will become important sometime as we get more used to the product and we are able to look into it better. But for the moment it seems to cover everything we need.  

Possibly there may be more options for integration between computers, projectors, television — sort of being able to more easily make everything included in one solution. It would be even more useful.  

For how long have I used the solution?

I have been using the product for more than two months.  

What do I think about the stability of the solution?

Our impressions of the stability of SD-WAN is good at this point. We have had no issues that I know of up until this moment.  Whether we will later on remains uncertain. For now  everything is stable and working well.

What do I think about the scalability of the solution?

The scalability of the solution does not seem like it will be a problem.  

How are customer service and technical support?

We have not had help directly from Cisco's technical support. We did have help once indirectly through another company that we used to help us to sort out our old system. That was two years ago and I was not personally involved.  

Which solution did I use previously and why did I switch?

Actually, I'm only now comparing how this system works to our experience with the old system we used. That is not something I can do instantly. But the reason we chose this solution was to consolidate and make use of improved features.  

How was the initial setup?

The initial setup for the product was straightforward and we had no issues. Our deployment took approximately only about two hours.  

What about the implementation team?

We did use the help of a consultant who knew more about the implementation of the product, but in the end, it really was just writing down which plug went from where to where. That was sort of our biggest issue.  

We were satisfied working with the consultant as they did help the process. In the end, we were sure it was set up correctly.  

Which other solutions did I evaluate?

We went to a conference two years ago to start researching another solution like Fortinet  FortiGate. Meraki was the one that seemed to stand out more to me.  

What other advice do I have?

My advice to other people considering this as a solution is that I would probably just recommend them the same server and set up that we have. It sort of depends on what the person or the business needs. There are questions about how much control over it that you want to have, how much you really need to be able to oversee everything, et cetera. In terms of security issues, I think it is wonderful to be able to actually see where the pitfalls of our infrastructure are and stuff like that. But my gut feeling is I think I would probably just recommend the same system as we have.  

But the problem with that is I also don't know how Fortinet works because I haven't tested and implemented it myself. It looked promising when we researched it two years ago. I don't know, maybe it is just as good as Meraki. From what I've seen from comparisons between the two, they seem to be similar in terms of usability and price. I could be mistaken about some of that. But I'm happy with what we have, so I can recommend our system as something that is working for us.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Meraki SD-WAN, Software Defined Networking as an eight given the fact that I've only been working on it this short of time.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Meraki SD-WAN
April 2024
Learn what your peers think about Meraki SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.
Owner at a consultancy with 1-10 employees
Real User
Allows you to control how traffic is directed and prioritized across multiple uplinks
Pros and Cons
  • "The seamless end-to-end setup is really what makes it beautiful; that's why Meraki is good."
  • "I think they should enhance the security."

What is our primary use case?

We have multiple ISP's connected, usually it's two. Two ISP's per site and we have to make sure that the site-to-site connectivity is managed and is maintained — the redundancy has to be maintained. 

How has it helped my organization?

The different services that we offer from different offices are available wherever we need them. That's the purpose of going with the Meraki SD-WAN solution versus another company. It's very straightforward. Their full mesh network just works. That's important.

What is most valuable?

The seamless end-to-end setup is really what makes it beautiful; that's why Meraki is good. It's much easier than some of the other vendors to manage and keep track of what's going on because you can see it in real-time on the portal. I don't really feel like VALO Cloud gives you a good idea of what's going on. VALO Cloud devices don't work nearly as well, in my opinion, as the Meraki devices.

What needs improvement?

I think they should enhance the security. I feel like the security is decent, but some other people that I work with say there are better options available. Cisco requires you to upgrade the firmware to custom firmware on the devices you want to go beyond Diffie-Hellman five. DH5 is in the lower part of the spectrum. Other devices, even Cisco devices are using DH15 or higher. I think DH24 is the highest that's currently available. 

The feature set right now requires a firmware upgrade that's custom to enable that kind of encryption. They should just have it in a dropdown. If they could fix that, I could tell my other colleagues, "Hey, look, Cisco can do it right out of the box." To enable higher-end encryption, higher than Diffie-Hellman five, DH5, requires a custom firmware. If they could make that built into the standard firmware as an option, I would love that. 

I think that from Cisco's perspective, they've chosen not to do that simply because it requires more performance.

That's how they keep it because they say, "Oh, look at the performance. It's the same as the other guy." Yeah, but the other guy's using DH15 or DH14 and you're using DH5. The level of encryption means more horsepower required from the processor on the devices so that's why it increases the footprint. The more CPU, the hotter it gets and then it doesn't last as long; the performance is not as good because it's using more resources, etc. Cisco should definitely sell equipment with better processes or better performance for our processes because that would give us a higher level of encryption on our firewalls.

For how long have I used the solution?

I have been using Meraki SD-WAN for roughly four to five years.

How was the initial setup?

The setup time is excellent. The ease of setup is excellent. It's a set it and forget it solution. Once we created the mesh network, if we have to change an ISP, it doesn't mean we have to change an entire configuration. We just unplug it, plug the new one in, change the IPs and it works. Some SD-WAN providers give you a valid internet IP address as part of their solution, and others don't. A lot of the SD-WAN providers that provide internet access use Meraki devices as a black box. They just hand off one interface to the client-side and that's it.

What other advice do I have?

Overall, on a scale from one to ten, I would give Meraki SD-WAN a rating of eight. If they could do better on the performance side, that really would make a difference.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at BLOCK EDGE TECHNOLOGIES
Real User
Beneficial cloud based management, reliable, and secure
Pros and Cons
  • "I appreciate the cloud-based management feature the most. It's a crucial aspect for me because it allows me to manage the configuration remotely without having to visit the on-premise location. The ability to do this from my home is a major benefit. Additionally, security is good."
  • "The deployment time of Meraki SD-WAN can vary. For someone new to the process, it could take a couple of hours. However, for someone with hands-on experience, such as myself, it only takes approximately two to three hours to set up the entire configuration."

What is our primary use case?

One of my clients is using Meraki SD-WAN in their office to manage their internal desktops, internal servers, and laptops. Any connectivity for the home-based workers is managed by Cisco Meraki Switches.

What is most valuable?

I appreciate the cloud-based management feature the most. It's a crucial aspect for me because it allows me to manage the configuration remotely without having to visit the on-premise location. The ability to do this from my home is a major benefit. Additionally, security is good.

For how long have I used the solution?

I have been using Meraki SD-WAN for approximately two years.

What do I think about the stability of the solution?

I rate the stability of Meraki SD-WAN a nine out of ten.

What do I think about the scalability of the solution?

When we upgraded from the old Cisco models, we encountered very few challenges during the migration to Meraki SD-WAN. In the future, there may be a few challenges to overcome during migration.

This solution is used mostly in enterprise-sized companies.

I rate the scalability of Meraki SD-WAN a seven out of ten.

How are customer service and support?

I rate the support from Meraki SD-WAN a nine out of ten.

How was the initial setup?

The deployment time of Meraki SD-WAN can vary. For someone new to the process, it could take a couple of hours. However, for someone with hands-on experience, such as myself, it only takes approximately two to three hours to set up the entire configuration.

I rate the initial setup of Meraki SD-WAN a nine out of ten.

What about the implementation team?

We used two people for the deployment of the solution.

What was our ROI?

I have received a return on investment using this solution. The manageability cost has been reduced.

What's my experience with pricing, setup cost, and licensing?

Pricing is a significant concern for me. Amongst all the firewall brands, Cisco is one of the most expensive options. Despite its reputation and security features, many customers opt for other brands, such as SonicWall because of their lower prices. These other brands offer similar features to Cisco but at a lower cost. Cisco's pricing is something that could be improved to attract more customers. The brand has a good reputation, but when it comes to budgeting and pricing, it is not always the first choice.

The solution is very expensive.

I rate the price of Meraki SD-WAN a nine out of ten.

What other advice do I have?

In my professional network, when people ask me about which brand of switches to use, Meraki SD-WAN is always the first recommendation. However, the final decision often comes down to budget. If a customer has the budget for Meraki SD-WAN, I recommend it, but if budget is a concern, there are other brands that can be considered.

I rate Meraki SD-WAN a nine out of ten

Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Luke Wainwright - PeerSpot reviewer
Cybersecurity Engineer at Networks Unlimited Africa
Real User
Top 5Leaderboard
Performs well, has good monitoring and is easy to maintain
Pros and Cons
  • "I'm not directly involved in SD-WAN monitoring and maintenance, but based on what I've heard from our infrastructure team, it's working well."
  • "I'm not too familiar with the Meraki environment, but I suppose more automation is always a good thing."

What is our primary use case?

Meraki SD-WAN serves as our SD-WAN. As I previously stated, we have over a thousand retail stores across the country, and we have Cisco Meraki at each one. 

What needs improvement?

I'm not particularly close to it. Because our infrastructure team is in charge of that. I'm more on the information security side. But, from what I understand, the product works well and there isn't much that can be done to improve it.

More automation is always a good thing, but I'm not particularly close to the Meraki. That is more of an infrastructure team's responsibility. I'm not too familiar with the Meraki environment, but I suppose more automation is always a good thing.

For how long have I used the solution?

We have over a thousand retail locations across the country, and we use Cisco Meraki for our SD-WAN solutions in all of them.

While I am new to the company and have only been with them for five months, I have been using this solution for a few years.

We are working with the latest version.

What do I think about the stability of the solution?

I'm not directly involved in SD-WAN monitoring and maintenance, but based on what I've heard from our infrastructure team, it's working well.

Meraki SD-WAN is a stable solution.

What do I think about the scalability of the solution?

Meraki SD-WAN is scalable.

We have approximately 4,000 users in our company.

How are customer service and support?

I have not contacted technical support. That is something that our infrastructure team handles.

Which solution did I use previously and why did I switch?

We do not use Juniper.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the licensing fees.

What other advice do I have?

I would rate Meraki SD-WAN a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SivaKumar6 - PeerSpot reviewer
Business Development Manager at Westcon-Comstor
Reseller
Top 20
Interface is really well driven and very mature; it delivers and is secure
Pros and Cons
  • "The Meraki interface is really well driven and very mature."
  • "There is still some work to do when it comes to AI."

What is our primary use case?

I am the architecture lead.

What is most valuable?

I believe this solution does a perfect job. It delivers what it's supposed to do and it's secure. The Meraki interface is really well driven and very mature. I like that it's a dashboard on the cloud so profile settings can be done from anywhere.

What needs improvement?

I think Meracki still has some work to do in terms of catching up with other companies when it comes to AI. 

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

When it comes to scalability, there's no compromise with Cisco, there is always scalability. 

How are customer service and support?

Our technical support is local, from Saudi Arabia, and I believe the Smart Tech function is really awesome. 

How was the initial setup?

The initial setup is straightforward, everything is built-in, and it's plug-and-play.

What's my experience with pricing, setup cost, and licensing?

You need to pay for quality. We don't have a problem with the price but I know there is competition. We have an enterprise contract with Cisco. 

What other advice do I have?

I take this solution 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
SD-WAN Sr. Product Manager at a comms service provider with 10,001+ employees
Real User
Has a great UI, easy to set up and is stable and scalable
Pros and Cons
  • "The solution has a great UI."
  • "The solution lacks controllers."

What is our primary use case?

We are customers of Meraki and I'm the company product manager. 

What is most valuable?

Meraki has a sexy interface, they've done a great job with it. 

What needs improvement?

The solution sometimes drops VoIP calls, which is a nuisance. The solution is not true SD-WAN, rather L3 VPNs. All they do is put a wrapper around it so that you don't have to configure it, but it lacks controllers. 

What do I think about the stability of the solution?

The solution is stable, despite the occasional VoiP dropouts. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The company provides excellent technical support. 

How would you rate customer service and support?

Positive

How was the initial setup?

It is pretty easy to set up with the caveat that it's not really SD-WAN.

What's my experience with pricing, setup cost, and licensing?

This is not a cheap solution. Cisco has never tried to be a price leader, it's not their focus.

What other advice do I have?

If a company is looking for a true automated failover, it's important to ask some very pointed questions before purchasing it.

I rate the solution seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Production of pharmaceutical products at khaled.miles@labosalem.com
Real User
Top 5Leaderboard
We can make traffic-shaping rule and do load balancing
Pros and Cons
  • "SD-WAN is a complete enterprise solution for securing traffic."
  • "The blocklist on the Cisco Meraki side isn't complete or very large. We'd like to see them update and expand this."

What is our primary use case?

Meraki SD-WAN is used to manage traffic between customers. We can make traffic-shaping rules, limit or deny sites, etc. SD-WAN can also do load balancing.

What is most valuable?

SD-WAN is a complete enterprise solution for securing traffic. 

What needs improvement?

The blocklist on the Cisco Meraki side isn't complete or very large. We'd like to see them update and expand this. 

For how long have I used the solution?

I have used Meraki SD-WAN for seven years. 

What do I think about the stability of the solution?

 I rate Meraki SD-WAN nine out of 10 for stability. 

How was the initial setup?

Setting up Meraki SD-WAN isn't difficult, but it isn't simple. It was easy for me because I have worked with other SD-WAN solutions. 

What's my experience with pricing, setup cost, and licensing?

Cisco Meraki firewalls have a 10-year license, but there is a three-year license for other equipment.  

What other advice do I have?

I rate Meraki SD-WAN nine out of 10. Cisco Meraki SD-WAN works better than other solutions. I recommend using Cisco Meraki SD-WAN with the Cisco Meraki Dashboard to centralize all your equipment, such as access points, links, switches, etc., in one console. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Meraki SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Meraki SD-WAN Report and get advice and tips from experienced pros sharing their opinions.