OpenText Service Manager Use of Solution

Farah Ben Ahmed - PeerSpot reviewer
DLO Veritas Backup solution Project Manager at Tunisie Telecom

I've been using this solution for ten years.

View full review »
MEKKAB Raouf - PeerSpot reviewer
Information Technology Service Manager & Technology Integration DevOps at Djezzy

We have been using Service Manager since 2009.

View full review »
PJ
Head of Strategic Ecosystems and Accounts for Pedab Group at Pedab

We've been working with Micro Focus since 2009. I think this product was acquired from HP three or four years ago, so I guess the actual answer would be since then because the ITSM solution that HP software had was acquired by Micro Focus in 2018.

View full review »
Buyer's Guide
OpenText Service Manager
April 2024
Learn what your peers think about OpenText Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
TK
Service Management Architect at Kandrel

We've used the solution for eight years. 

View full review »
DB
Principal at a tech services company with 51-200 employees

I have been using Micro Focus Service Manager since 2013.

View full review »
it_user264057 - PeerSpot reviewer
HP Service Manager Technical Lead @ PepsiCo at a tech services company with 1,001-5,000 employees

I've been using it for nine years.

View full review »
it_user398232 - PeerSpot reviewer
Manager, Utilities Applications at a financial services firm with 1,001-5,000 employees

HP iterations - over 10 years

SM 9.3.3 - since Dec 2014

View full review »
WA
IT service Delivery Manager Managed services projects at a computer software company with 1,001-5,000 employees

I've been using Service Manager for twenty-two years. 

View full review »
Shrikant Pillay - PeerSpot reviewer
Service Management Consultant at Tata Consultancy

I have been using Micro Focus Service Manager for a few years.

View full review »
DL
Senior Consultant Project Management & Transition at a tech services company with 501-1,000 employees

I've been using Micro Focus Service Manager for almost a decade. 

View full review »
Naresh Markapuram - PeerSpot reviewer
Global Service Delivery Manager at a tech services company with 51-200 employees

We have been using HP Service Manager for almost ten years.

View full review »
FB
Consultant at a computer software company with 10,001+ employees

I started using the solution in 2008, when it was named Service Center. It's been about 20 years since I was first introduced to it.

View full review »
Islam Bayraktar - PeerSpot reviewer
PPM Services Director at a tech services company with 51-200 employees

I have been familiar with this solution since 2013. We work with this solution based on the customer's needs. It was periodically job and experiance until 2018.

View full review »
it_user671370 - PeerSpot reviewer
Configuration Manager

We have been using the solution probably since about 2010.

View full review »
it_user614100 - PeerSpot reviewer
IT Business Systems Reporting Architect at a manufacturing company with 1,001-5,000 employees

I have used it for four years.

View full review »
it_user567921 - PeerSpot reviewer
Lead Channels Database Administrator and Way4 System Administrator at a financial services firm with 501-1,000 employees

We implemented it in 2014. So far, it's been good.

View full review »
it_user236772 - PeerSpot reviewer
Customer Experience Manager at a comms service provider with 501-1,000 employees

We implemented it around 2008.

View full review »
it_user928242 - PeerSpot reviewer
Works at DXC. Technology
Less than one year. View full review »
it_user671319 - PeerSpot reviewer
Systems admin at a financial services firm with 10,001+ employees

I have been using this solution since 2011.

View full review »
it_user671352 - PeerSpot reviewer
Automation specialist at a financial services firm with 10,001+ employees

Previously, I was an HPE consultant, so I was not only using these tools, but also developing and integrating them. If I start from developing, it has been around 10 years.

View full review »
it_user361614 - PeerSpot reviewer
Project Manager, Change Agent, ITIL Service Support, Crisis Management with 1,001-5,000 employees

We've used it for four-and-a-half years.

View full review »
it_user192534 - PeerSpot reviewer
Head of Fault 2 Restoration at a tech services company with 10,001+ employees

Over 10 years

View full review »
it_user213537 - PeerSpot reviewer
Systems Management Specialist at a retailer with 1,001-5,000 employees
it_user225747 - PeerSpot reviewer
Software Consultant - Executive Director at a tech services company with 51-200 employees
it_user192834 - PeerSpot reviewer
Service Management Consultant with 10,001+ employees

In its current iteration, around 3 years.

View full review »
IN
Enterprise Service Management Head at a tech services company with 51-200 employees

I have been using this solution for 10 years.

View full review »
Buyer's Guide
OpenText Service Manager
April 2024
Learn what your peers think about OpenText Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.