Micro Focus Service Manager Review

Flexible and easy to customize but their technical support is lacking


What is our primary use case?

We mainly use this as a service-desk solution for receiving calls, issues, and requests from the end-users.

What is most valuable?

Its flexibility and ease of customization are its most valuable features.

What needs improvement?

Their end-user interface and technical support features could be improved.

For how long have I used the solution?

I have been using this solution for 10 years.

What do I think about the stability of the solution?

Its stability is quite good.

What do I think about the scalability of the solution?

Micro Focus Service Manager's scalability is quite good.

We have more than 10 of our clients using this solution.

How are customer service and technical support?

In terms of their technical support, they are not great and not very bad. Their technical support should be improved.

How was the initial setup?

The initial setup was not complex at all.

What other advice do I have?

I would recommend Micro Focus Service Manager.

On a scale of 1 - 10, I'd rate this solution a 7.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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