We once had a bug in one of our systems, so we contacted them for help. The IT team was good enough. The only difficulty we faced was with the different time zones. That was one thing, but apart from that, they also tried their best to provide service in our time. The service and their help was good enough.

We have not used Microsoft's technical support directly since another company that works for us provides support when it comes to Microsoft Dynamics GP.

We have not contacted the technical support team directly. We go through the partner.

We have a contract with the supplier that includes 24/7 technical support. Whenever we contact them during business hours, they promptly join us remotely to provide immediate assistance.

The problems typically arise post-disconnections, leading us to manually address SQL tables' issues. This occurs only in a small percentage of cases, around one percent or even less, and occasionally necessitates contacting our vendor and they may liaise with Microsoft, but this process is relatively straightforward.

Earlier, I worked with Microsoft support but it doesn't exist anymore. I mean, Microsoft is not supporting GP so users have to go to a partner like me or just find an answer online.

The technical support team is good. 

There is local IT support and a dedicated support department that is centralized across 38 sites. When there is an issue, calls are logged in and they assist where they can, otherwise it is escalated to Microsoft.

Generally, we try to handle the maintenance internally. However, we've used consultancy for support in the past and have also had to reach out to Microsoft directly.

At one of the sites, we had a big problem whereby the data was corrupted or that looked like somebody had deleted something important. The technical support did assist us. We logged the issue with Microsoft Directory. 

However, the main issue is we no longer have a go-in-between consultant or partner. Microsoft emphasizes partnership. They don't want you to deal with them directly. They'll say, "No, we've got a growing partner in the region. Try them." However, this time we went through them due to the fact that it was something that was within their system. They did ultimately help. They sent us to one of their partners in India. They helped the site get back on track. It was down for about two or three years, so they didn't close their financials for that period of time. However, now they are back on track.

The technical support is good. The company has its own developers on hand to answer any questions we might have. We're satisfied with the level of service we received.

I don’t use support too often, but they are responsive and stick with the issue until it is resolved.

Customer service is excellent.

Technical support is excellent.

We had technical support through an integrator and not necessarily through Microsoft directly.

Support is normally provided by the VAR on record, of which there are plenty of well-skilled ones to choose from. There is also a vast amount of information on the web by which we normally resolve 90% or more of our issues without ever having to consult with our VAR. Our team is well-experienced with GP, so this works well for us. Others with less experience may need to consult with their VAR more often.

Microsoft usually gets back to you in an hour. I work at a consulting firm, so we field the low level support. If there is anything we cannot work through, or if there are bugs/quality issues, we reach out to Microsoft.

Nine out of 10. Since I am a technical person, it is easy to support and modify according to a client request.

I have not contacted Microsoft technical support.

Customer service is very good.

Technical support is very good.

The level of technical support is outstanding.