When I chose NICE, there really weren't any alternatives of equal quality.

We looked at some of the other vendors, including UiPath, Blue Prism and Automation Anywhere. There were a few reasons that we took on the NICE product.

First, they're the only vendor that supplies attended and unattended automation out-of-the-box, which was a big tick in the box for us. Their levels of support were fantastic, and the level of training that they provided was what we needed. They were aware that we were completely new to this two years ago and they really heavily invested in us, providing onsite training, remote courses, and remote support for the developers. They couldn't have been better as far as the support package goes. Those were the key reasons we chose them.

The RPA product has two aspects. It has the attended RPA that our customer representatives use and it has the unattended. When it comes to the attended processes, NICE provides a better product than other solutions.