Most Helpful Review
Find out what your peers are saying about NICE Robotic Automation vs. Pega Robotic Process Automation and other solutions. Updated: November 2019.
383,444 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.
The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.
We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.
From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that.
The technical support is good. If it is required that they provide their resources, they will send their resources to your organization to support you in terms of development and technical support.
Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable.
What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it.
It save us time and provides ROI as a monetary benefit because it reduces FTE, the number of headcount working for a particular project.
NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.
What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.
The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots.
It helped cut short the release cycle by almost 40% compared to the previous solution.
It is a good and matured solution.
Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering available, it is a genuine contender to compete with Salesforce.
Better use case management to prevent each development from scratch would be an improvement.
Because we are very new to our process, so we're still sort of working through it.
I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.
We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday.
The initial setup was not that great. The road was very up and down. We struggled. A lot of the features were not compatible with applications which we are using. That was the reason. This was the initial days, we are talking about 2016 to 2017. The buzz was not as much as we are having now.
The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent.
Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long.
I suggest that they add some features in dashboard, where you can say, "These type of features are things that people like more." You want to add those to your project and showcase them to the client so they will be happier. Because you know what features people like if you give a suggestion, that is good for everyone.
The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...
[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.
Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices.
The way integration classes are created could be improved.
Rule versioning and deployment to enable parallel development could still be improved
It is still a niche skill and resources are scarce in the market unless big IT companies are involved.
Pricing and Cost Advice
If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.
It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.
We have seen ROI on one of the process, but not on the other processes yet.
The licensing cost is approximately $4,000 USD, which is a seed license.
The certifications are free of cost.
There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.
We are interested in saving manual engineer man-hours. So far, we have saved $100,000.
Our company is investing a lot of money in Automation Anywhere. They have saved money wherever humans are working. They invest a lot of money in FTEs and other logistics, so the money saving is very pretty good with Automation Anywhere. While I don't know the exact figure, the tool is saving us millions of dollars as well as saving about 40,000 hours in the last year.
Information Not Available
I was not involved in licensing and pricing, but it is worth the cost.
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Also Known As
|Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise||Pega RPA, OpenSpan|
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
Learn more about Automation Anywhere (AA)
Learn more about what RPA can do for you
There are many processes that you can automate in your business using RPA. Visit NICE Robotic Automation's website to learn more about what it can do for your business.
Learn more about Pega Robotic Process Automation
|Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics||HelpLine, Telefonica Spain, Banca Popolare Di Sondrio||eBay Enterprise, M&I Bank|
Financial Services Firm29%
Software R&D Company11%
Software R&D Company33%
Financial Services Firm13%
Comms Service Provider9%
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Software R&D Company30%
Comms Service Provider15%
Financial Services Firm8%
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