it_user416409 - PeerSpot reviewer
Project Manager, Oracle ERP Implementation Project at a manufacturing company with 1,001-5,000 employees
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The most valuable feature is the reporting service
Pros and Cons
  • "The most valuable feature is the reporting service."
  • "I would like more technical expertise."

How has it helped my organization?

The managerial reporting view has been enhanced.

What is most valuable?

The most valuable feature is the reporting service.

What needs improvement?

I would like more technical expertise.

For how long have I used the solution?

We have been using this solution for eight months.
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Oracle Cloud Infrastructure (OCI)
April 2024
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What do I think about the stability of the solution?

The solution is efficient.

How are customer service and support?

Customer Service:

I would give customer service a rating of 7/10.

Technical Support:

I would give technical support a rating of 7/10.

Which solution did I use previously and why did I switch?

We used a desktop application previous to this solution.

What about the implementation team?

We implemented through a vendor.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Rajeev Jha - PeerSpot reviewer
Rajeev JhaDatabase Manager at Wartsila India Ltd
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Oracle Cloud is cost effective and easy to implement.

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MP
Solutions Architect at a tech services company with 201-500 employees
Real User
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Reliable and includes several adaptors for integration with other solutions
Pros and Cons
  • "The most valuable feature is that it offers several adaptors."
  • "The configuration through the cloud is complicated. It's not straightforward."

What is our primary use case?

Our customers have the licenses and we provide the development, implementation, and support.

We provide services to our clients.

What is most valuable?

The most valuable feature is that it offers several adaptors.

What needs improvement?

The configuration through the cloud is complicated. It's not straightforward.

With the on-premises version, FTP, P2P, or any adaptors were directly configurable. Now, with the Cloud, we have to make some changes in the settings and configuration.

It is not scalable.

The support is average, they could be better.

For how long have I used the solution?

I have 15 years of experience in IT. With Oracle Cloud, I have more than two years.

What do I think about the stability of the solution?

Oracle Cloud is stable.

What do I think about the scalability of the solution?

It's not scalable.

How are customer service and technical support?

I have contacted technical support. It's a field service and I get a quick resolution, but with some, they take their time. They are average.

What other advice do I have?

I would recommend Oracle Cloud to anyone who is interested in using it, but there are some limitations.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Oracle Cloud Infrastructure (OCI)
April 2024
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LK
Devops & OpenShift Architect at a computer software company with 10,001+ employees
Real User
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Good interface, but the price could be better and the support team should have more knowledge
Pros and Cons
  • "The most valuable feature of this solution is the Interface."
  • "Areas that need improvement are the pricing and the support."

What is our primary use case?

We provide support for our clients using Oracle Cloud.

What is most valuable?

The most valuable feature of this solution is the Interface.

What needs improvement?

Areas that need improvement are the pricing and the support.

For how long have I used the solution?

I have been using Oracle Cloud for one year.

We are using the cloud version.

What do I think about the scalability of the solution?

I have more than 20 admins on my team who are using this solution.

How are customer service and technical support?

Technical support needs to be more knowledgeable. This is an area that needs improvement.

Which solution did I use previously and why did I switch?

We also have experience with VMware infrastructure.

How was the initial setup?

The initial setup is straightforward. It's easy.

The length of the deployment depends on whether is it cloud-based or on-premises, and if it is pre-configured.

What's my experience with pricing, setup cost, and licensing?

Pricing needs to be improved.

What other advice do I have?

I would rate Oracle Cloud a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
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Buyer's Guide
Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
April 2024
DOWNLOAD NOW
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