In my opinion, the performance management module of this system could use improvement as it falls behind compared to other specialized performance management platforms. 

While I understand that this system is not solely focused on performance management and is more of a generalist solution, it still lacks the capabilities and features that you can find in other specialized platforms. 

If we were to switch to a provider solely focused on performance management, we would have access to a wider range of features and capabilities that are not currently available in this system.

Sage People offers a wide range of functions that meet most requirements.  However, there is still room for improvement. One feature that I would like to see added is the ability to detect and address any failures in the custom processes or functions built within the system.

I would like to see a tool that can automatically sense and identify any issues in the system. Currently, when something goes wrong, it's not always immediately obvious and requires a lot of manual troubleshooting. It would be helpful if there was an error message that clearly explained why the system is failing. This would speed up the investigation process and make it ten times faster.

There were a couple of things that we wanted to customize, but we couldn’t do it ourselves. So, we had to do another project that cost us. The product must improve how absence works.

If Sage People were to become a fully cloud-based solution, it could lead to significant improvements. With the COVID pandemic highlighting the benefits of remote work, a complete shift to cloud-based functionality would be a welcome development for users.

Sage People's report design could benefit from improvement as it currently relies on Dev Express. Using a different report design solution could potentially enhance the user experience.

There are parts of the HR capabilities that are missing.

The automation in Sage People could improve. The solution is the best used for data storage but the automation could be better to have more functionality.

In a future release, there should be more automation to minimize manual tasks, such as not having to manually enter prorated monthly data.

The budget module does not work. Sage People need to maybe make it more user-friendly.

In future releases, we need more integrated tools to be added because not everyone uses Sage products. So if they could just add more external software that can integrate with Sage, it'd be great.

The solution must be more customizable. So, if you're really looking to be able to customize the interface, then I would say that's where it would improve. But overall, I was not happy with it.

The user interface is not great. From an employee standpoint, it doesn't look updated and doesn't look new, and it requires effort on your part as the administrator to create the look of the system. Also, I would say customer service wasn't great. The whole training process on switching over systems wasn't great.

I don't even know how to describe what I need in the future in the solution. So, though not a particular feature, it should be made easier to use for the admins. It should be made more user-friendly.

They should make the solution more user-friendly. There needs to be a proper menu description. Presently, it is challenging to find the required functions.

The integration with our payroll system could improve. However, it is managed by another company.

We only have two months working experience with Sage, so there isn't much in the way of improvement that I can suggest. However, in my and other areas of HR, sometimes we need requests to have an HR ticket administrator, or some kind of HR system ticket management in order to track and respond to the claims or changes of internal clients or hiring managers.

Right now, Sage doesn't seem to have what we are looking for when it comes to managing HR tickets. In my previous experiences with other HR software, we had to buy another solution to obtain this functionality, and it would be a great feature for Sage to consider adding. For an HR system, Sage would do very well to include it.

They should improve the solution's stability.

• Improvement in system response time
• More design and configuration options
• More efficient implementation plan

Within the absence screens, we have it set up to automatically allow up to five days holiday to carry over. If staff members are allowed to carry over, it’s a bit difficult to add it in easily. It changes their view to give an extra column with holidays which can confuse staff.

We have the last modified button on the employment record detail, but this doesn’t show when that particular record was last modified. It just shows the last date and the person who made any change in the system. If this could be changed, that would be better.

Reporting module: It would be good to have a provision to share specific reports with users without giving them access to full system and data; to be able to attach reports to emails as Excel files. I believe we will soon have the Manager Reports functionality; looking forward to that.

Being able to apply certain policies and patterns on a date-tracked basis; e.g., for international transfers or special arrangements.

In comparison with other HRIS reporting tools (like Discoverer / OBIEE for Oracle, Business Objects, Crystal Reports etc. which I have used extensively for over 10 years); I think that Fairsail’s reports functionality is quite limited and only available for Administrator profiles. And in that space, it’s not possible to limit data access based of function or areas.

For example, if we wanted to create a report for EMEA region only for our EMEA Recruitment Team, they would get full admin access with no restriction to stop them from editing the filter to bring up full company data.
Similarly, if we wanted to create a report for Sales HRBP, they would be able to edit the report to take away the filter and access data for other areas as well.
The new WX Reports feature will provide some reporting capability for managers to extract data in their hierarchy only and will address this issue to some extent but is not suitable for users who are not managers and need reports to support various functional areas.

The second issue is the delivery mechanism of scheduled reports - the entire data is embedded in the body of the email and therefore cannot be utilized for sensitive data or large data sets. There is no way to deliver the report as an excel attachment. Payflow reports are supposed to be an option but quite complex to set up if the inclusion criteria is complex with several filters.

The product lacks several features available in more mature products. For example, being able to manage non-standard shift patterns for the workforce.