HRIS Specialist at Saudi Electricity Company
Real User
Ensures data consistency and accuracy, but the user interface needs improvement
Pros and Cons
  • "Cloud Solution enables accessing the system from the internet, with no need to be within the company network."
  • "This solution does not support right to left for the Arabic Language, and the Arabic text support is very bad."

What is our primary use case?

We primarily use this solution for Performance Management and E-Recruitment.

In this approach, a company decides to buy a Cloud package or system from a vendor. Unlike the custom development, which is designed with flexibility in mind and fits exactly into the business need of the company, a brought system can be inflexible as it is designed to be sold to various other companies and so it provides you with the same functionalities as everyone.

One of the main advantages of buying a Cloud solution, is that unlike the custom development that can take a long time to be developed and implemented, when buying a Cloud solution, it is already built and ready to be installed with ability to configure a limited business requirements.

How has it helped my organization?

  • Proven track record as the Vendor and SI spend hundreds of hours developing, testing, and researching the system (this results in fewer bugs, threats, and a more functional system).
  • No need for constant maintenance.
  • Implements best practices (this aligned with HR vision).
  • Real-time Data and Business Reporting In a wide range.
  • Data consistency and accuracy.
  • Mobility (the system can be accessed from smartphone platforms).

What is most valuable?

The most valuable features in this solution are:

  • Cloud Solution enables accessing the system from the internet, with no need to be within the company network.
  • Data Security
  • Implements best practices
  • Elimination of Redundancies (elimination of entering the same details multiple times for different purposes and double or duplicate entries).
  • Avoiding the Backup and Restore issue.

What needs improvement?

The UX & UI, including the GUI, need to be improved.

The system functionality is not customizable.

The company has to rely on the vendor for technical support when issues come up.

This solution does not support right to left for the Arabic Language, and the Arabic text support is very bad.

Buyer's Guide
SAP SuccessFactors Learning
April 2024
Learn what your peers think about SAP SuccessFactors Learning. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,976 professionals have used our research since 2012.

For how long have I used the solution?

We have been using this solution since 2014.

Which solution did I use previously and why did I switch?

We were using an in-house developed system.

What's my experience with pricing, setup cost, and licensing?

A company is required to pay annual licensing fees.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager SAP at a tech services company with 1,001-5,000 employees
Real User
Easily configurable solution with impressive integration abilities
Pros and Cons
  • "The most valuable feature is the smooth integration."
  • "The flexibility and user-friendliness of the user's front end can be improved."

What is our primary use case?

We are working with different companies to provide services regarding SAP SuccessFactors and HXM. 

How has it helped my organization?

The integration, scalability, and ways of employee training deployment have benefitted the organization. The information tracking with KPIs feature is one of the many reasons why I would recommend this solution. 

What is most valuable?

The most valuable feature is the smooth integration with the rest of the solutions. The solution can also be easily configured. 

Recently we did a project for a customer that involved redesigning a platform for learning using SAP SuccessFactors. We configured the front end and provided a new experience with the solution. We found that the solution's capabilities to integrate with SCRUM formats for the courses and training are essential. This solution allows the creation of integrated training courses in offline and online formats. 

What needs improvement?

The flexibility and user-friendliness of the user's front end can be improved. Customers now desire a front-end that offers great flexibility and user-friendliness in their profile for the key user. Customers are more focused on the experience of the solution. 

For how long have I used the solution?

I have been working with SAP HXM solutions for the last fifteen years. When I started, I only worked with the on-premise version, but nowadays, we work with both on-premise and SuccessFactors solutions in hybrid environments. 

What do I think about the stability of the solution?

I would rate stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate scalability an eight out of ten. 

How are customer service and support?

The support team is helpful, but the on-premise version's response time is not as fast as before. I would rate customer support a seven out of ten. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup process is quite easy. The process is highly focused on the training. 

Implementation time for the solution depends on the customer's need and the size of the product. It can take between two to five months to implement the solution. Even for a minimum-scope project, it takes about two and a half months. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive, but it's a good product. 

Which other solutions did I evaluate?

We have used Cegid in other projects, but Cegid is a smaller product in comparison, which is not well known. 

What other advice do I have?

I would surely recommend this product to others. I would overall rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
SAP SuccessFactors Learning
April 2024
Learn what your peers think about SAP SuccessFactors Learning. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,976 professionals have used our research since 2012.
Adarsh Chacko - PeerSpot reviewer
Technical Lead at HCL Technologies
Real User
Highly scalable, reliable, but poor interface
Pros and Cons
  • "SAP SuccessFactors Learning is highly scalable."
  • "SAP SuccessFactors Learning's e-learning portal has a very poor interface when compared to Cornerstone or PeopleFluent. It's a very basic interface, but I know that it has a very good foundation."

What is our primary use case?

I have a bachelor's degree in information technology, and I have certain IT-related training, such as Azure Fundamentals or IT security courses from Microsoft.
All that kinds of training are assigned to me in SAP SuccessFactors Learning. I use this solution for training.

What needs improvement?

SAP SuccessFactors Learning's e-learning portal has a very poor interface when compared to Cornerstone or PeopleFluent. It's a very basic interface, but I know that it has a very good foundation. 

In a feature release, they should provide a mobile application.

For how long have I used the solution?

I have been using SAP SuccessFactors Learning for approximately two years.

What do I think about the stability of the solution?

SAP SuccessFactors Learning is highly stable and it is used by many companies. However, it can depend on how they are using the platform.

What do I think about the scalability of the solution?

SAP SuccessFactors Learning is highly scalable.

How was the initial setup?

The initial setup of SAP SuccessFactors Learning is difficult because the processes are more strenuous compared to Cornerstone or PeopleFluent.

What's my experience with pricing, setup cost, and licensing?

SAP SuccessFactors Learning is an on-premise solution, there is a one-time fee, which will be given by a company during the implementation. Additionally, there are support fees, which are annual.

What other advice do I have?

SAP is involved in many areas, but they are not strong in its e-learning modules. I would not recommend SAP SuccessFactors Learning because receiving an e-learning license, is very expensive. I would rather purchase another smaller LMS, which supports e-learning.

I rate SAP SuccessFactors Learning a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chaiwut Rateepoon - PeerSpot reviewer
Core Solution Delivery Manager at G-Able
Real User
Top 5
Provides personalized learning recommendations, but the configuration process needs improvement
Pros and Cons
  • "The platform's most valuable feature is personalized learning recommendations."
  • "The product's configuration process needs improvement."

What is our primary use case?

Our organization's primary use case for SAP SuccessFactors Learning is employee training and development.

What is most valuable?

The platform's most valuable feature is personalized learning recommendations.

What needs improvement?

The product's configuration process needs improvement.

For how long have I used the solution?

We have been using SAP SuccessFactors Learning for two years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have around 100 SAP SuccessFactors Learning users in our organization.

How was the initial setup?

The initial setup process is simple. We have a team of five executives to work on the deployment.

What other advice do I have?

The support for digitization and registration for employees allows easy tracking of error rates and features as normal. The mobile learning feature is satisfactory.

I recommend it to others and rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
it_user516582 - PeerSpot reviewer
Works at a pharma/biotech company with 1,001-5,000 employees
Real User
We use this tool because data driven training management reduces cost. Their support needs improvement.

What is most valuable?

Assignment Profiles: Data driven training assignments.

How has it helped my organization?

Data driven training management reduces cost.

What needs improvement?

Support needs improvement.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Yes, we had issues with integrated people data.

What do I think about the stability of the solution?

Yes. The first six months we had several "technical" issues with connection and uptime.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Their customer service is average.

Technical Support:

Their technical support is average.

Which solution did I use previously and why did I switch?

We had an in-house delivered system, which was complex and costly to support.

How was the initial setup?

The initial setup was simple.

What about the implementation team?

It was implemented in-house.

Which other solutions did I evaluate?

Yes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Enterprise Services Platforms Head at a energy/utilities company with 5,001-10,000 employees
Real User
Beneficial accessibility, good support, and enjoyable users experience
Pros and Cons
  • "SAP SuccessFactors Learning's most valuable features are accessibility and updated UX. The solution can be accessed from outside of the office network and the user's experience is good."

    What is our primary use case?

    We are using SAP SuccessFactors Learning for goals, performance, and learning management.

    What is most valuable?

    SAP SuccessFactors Learning's most valuable features are accessibility and updated UX. The solution can be accessed from outside of the office network and the user's experience is good.

    For how long have I used the solution?

    I have been using SAP SuccessFactors Learning for six years.

    What do I think about the scalability of the solution?

    We have many people using this solution in my company from all departments. The solution is best suited for larges companies.

    How are customer service and support?

    The SAP support has been good.

    Which solution did I use previously and why did I switch?

    We have not used another solution previously. We did processes manually.

    How was the initial setup?

    The initial setup of SAP SuccessFactors Learning is a lot easier than the on-premise version.

    What's my experience with pricing, setup cost, and licensing?

    The price of SAP SuccessFactors Learning could be better, it is expensive. There is an annual subscription. It's overpriced for small enterprises.

    What other advice do I have?

    My advice to others is they should already have processes figured out. SAP SuccessFactors Learning is for big companies, not for small ones. It is important to have their own processes laid out first so that when they start their workshops with SAP SuccessFactors Learning, they will operate smoothly other than building it from scratch.

    I rate SAP SuccessFactors Learning an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Consultant at a tech vendor with 501-1,000 employees
    Real User
    Top 20
    Helps our organization with delivering training and learning and storing our private information
    Pros and Cons
    • "The learning features are great."
    • "The consultants implementing this solution could be more knowledgeable."

    What is our primary use case?

    We use it for holiday management, illness and private details. So our private information is stored in SAP SuccessFactors Learning, and we have training delivered using the solution.

    What is most valuable?

    The learning features are great.

    What needs improvement?

    The organization around this solution internally is not done correctly. For example, if our organization is changing, you would assume that the picture of the new organization will be available within SuccessFactors. But that is not the case, but this may be due to our setup. In addition, the consultants implementing this solution could be more knowledgeable.

    For how long have I used the solution?

    We have been using this solution for one year. We use SAP SuccessFactors, and then within SuccessFactors, we have learning arranged via LinkedIn Learning. So if we have obliged training to attend, we go with SAP SuccessFactors Learning.

    What do I think about the stability of the solution?

    It is stable from a user perspective.

    What do I think about the scalability of the solution?

    It is scalable. We have about 1000 users.

    How are customer service and support?

    There is SAP support available.

    What other advice do I have?

    I rate this solution an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free SAP SuccessFactors Learning Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free SAP SuccessFactors Learning Report and get advice and tips from experienced pros sharing their opinions.