Serviceaide ChangeGear Scalability
Theoretically, it’s great, but there are those time-out issues. It’s a web-based product, which we like, and thus are able to scale sufficiently.
View full review »No issues with scalability.
View full review »It's planned for, but not added on so easily. With newer versions with the next upgrade we plan to issue it to more users.
View full review »Buyer's Guide
IT Service Management (ITSM)
May 2024
Find out what your peers are saying about Serviceaide, ServiceNow, Broadcom and others in IT Service Management (ITSM). Updated: May 2024.
769,976 professionals have used our research since 2012.
We've used it for about two months, so it's really in its infancy stage. I mean we know potentially there could be a lot to scale to. As of right now, we're still taking baby steps.
View full review »The scalability is great. Also, they finally added the ability to cluster your services server. So if one goes down, it can automatically fail-over. Which was not possible before; I used to have to do it manually.
And now you can automatically do fail-over between the services. Plus, we can use the Process Automation Management tool for more than just service management. You can create your own virtual servers using PAM.
View full review »We just went live two months ago, so it's hard to say. I would imagine, yes, it's very easy to expand our service catalog and our forms on there. So, it's very nice.
View full review »UA
Umair Akhlaque
Enterprise Solutions & Services Head at Duroob Technology
The solution is scalable.
View full review »At the beginning, it didn’t work well, but it has adapted well over the years and is now strong.
View full review »No issues with scalability.
View full review »We encountered no issues with scalability.
View full review »Not applicable. On-premise or cloud, I do not need it.
View full review »There have been no issues scaling it.
View full review »Not yet.
View full review »Buyer's Guide
IT Service Management (ITSM)
May 2024
Find out what your peers are saying about Serviceaide, ServiceNow, Broadcom and others in IT Service Management (ITSM). Updated: May 2024.
769,976 professionals have used our research since 2012.