Serviceaide Intelligent Service Management Review

It needs better two-factor authentication, although it is something that everyone uses with federation capability.

Valuable Features

It is something that everyone uses with federation capability. Other than that, I cannot specify exact features as many are so beneficial.

Room for Improvement

I would love to see better two-factor authentication as that would really help us and make a big difference.

Stability Issues

Historically, we have had issues, but recently it has worked very well and now we have no complaints.

Scalability Issues

At the beginning, it didn’t work well, but it has adapted well over the years and is now strong.

Customer Service and Technical Support

The support is pretty good. The follow up is great; it is 24 hours, so that’s been useful. Furthermore, it has a good escalation path, which is essential.

Initial Setup

I wasn't involved in the setup.

Other Solutions Considered

We looked at the product stability: in our industry if it isn’t stable, then we are in trouble.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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