Serviceaide Intelligent Service Management Review

It is something that everyone uses with federation capability. Other than that, I cannot specify exact features as many are so beneficial.

I would love to see better two-factor authentication as that would really help us and make a big difference.

Historically, we have had issues, but recently it has worked very well and now we have no complaints.

At the beginning, it didn’t work well, but it has adapted well over the years and is now strong.

The support is pretty good. The follow up is great; it is 24 hours, so that’s been useful. Furthermore, it has a good escalation path, which is essential.

I wasn't involved in the setup.

We looked at the product stability: in our industry if it isn’t stable, then we are in trouble.