Theoretically, it’s great, but there are those time-out issues. It’s a web-based product, which we like, and thus are able to scale sufficiently.

No issues with scalability.

It's planned for, but not added on so easily. With newer versions with the next upgrade we plan to issue it to more users.

We've used it for about two months, so it's really in its infancy stage. I mean we know potentially there could be a lot to scale to. As of right now, we're still taking baby steps.

The scalability is great. Also, they finally added the ability to cluster your services server. So if one goes down, it can automatically fail-over. Which was not possible before; I used to have to do it manually.

And now you can automatically do fail-over between the services. Plus, we can use the Process Automation Management tool for more than just service management. You can create your own virtual servers using PAM.

We just went live two months ago, so it's hard to say. I would imagine, yes, it's very easy to expand our service catalog and our forms on there. So, it's very nice.

The solution is scalable.

At the beginning, it didn’t work well, but it has adapted well over the years and is now strong.

No issues with scalability.

We encountered no issues with scalability.

Not applicable. On-premise or cloud, I do not need it.

There have been no issues scaling it.

No.

Not yet.